This page enables you to contact us with any enquiries about your National Trust membership. Find out about membership or join online.

Our friendly and experienced customer advisers are available from 9am - 5.30pm weekdays, 9am-4pm weekends and public holidays to answer your query.

Tel: 0844 800 1895
Minicom: 0844 800 4410

Email: enquiries@thenationaltrust.org.uk

We are keen to provide you with the best possible service and always aim to deal with your query the first time you contact us. If you this is not possible we will work through your query until it is resolved.

Feedback
We welcome your feedback and comments on any aspect of the Membership Department service. You may have a suggestion, complaint, compliment or an enquiry. To send us your comments simply complete our online enquiry form.

What to do if you have a complaint
It is always better if you can let us know straight away as most complaints can be sorted out quickly by a member of staff at the place you are visiting, and our staff will welcome the opportunity to do this if at all possible. If it is not possible to complain at the time, you can contact the Membership Department by email, in writing or by telephone and we will endeavour to resolve your issue. Read our complaints procedure.