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Who do I contact to enquire about my membership?
We have a dedicated team of staff to help you with all your membership enquiries. The Membership Department are dedicated to making life easier for all of our members and supporters.
They can help you with replacement cards, making a complaint, renewing your membership and making a visit without your membership card. You can contact the Membership Department from 9am - 5.30pm weekdays, 9am - 4pm weekends and public holidays.
Telephone: 0844 800 1895
Email: enquiries@nationaltrust.org.uk
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Lost your membership card?
If you need a replacement card please contact the Membership Department on 0844 800 1895 or by email: enquiries@thenationaltrust.org.uk
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My cards still haven't arrived, but I have my old (or temporary) ones. What do I do when I want to visit Trust properties?
If your membership card is lost or stolen please contact the Membership Department on 0844 800 1895 or by email: enquiries@thenationaltrust.org.uk for a replacement card to be issued.
If you arrive at a property without your card you will be asked to pay an admission fee, even if you have simply forgotten your card. Annual and life Member can however return their admission tickets in exchange for some National Trust vouchers, less an admin fee. Simply explain to the member of staff at the property that you are member but that you are without your card, and they will help you to complete a 'member without card claim form'
Once completed, the form is submitted to the Membership Department along with your admission tickets, for compensation in the form of National Trust gift vouchers to be issued. (Vouchers issued are to the nearest value of the standard admission paid, minus a £2 administration charge).
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I have sent payment for my membership subscription, but have received reminders for payment from you. What should I do?
In some cases we have had problems applying cheque payments to individual members' records.
These problems are being rectified, but in the meantime the system is sending out automatic reminders.
Most affected members will be contacted directly about this, but if you are concerned you can call the Membership Department on 0844 800 1895 and ask for your record to be updated. (If you could have your cheque number, the date it was cashed, and the amount this would help us enormously).
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I received my National Trust Members' Handbook this year, but would like to order an additional copy?
If you have lost or damaged your Handbook, fancy an extra copy for the glovebox or study you can order an extra copy as a member for the reduced price of £5 plus p&p.
Copies are available by phone from BBCS, call 01482 224 626 quoting the title 'National Trust Handbook 2008' and/or the ISBN number 9-7807-804-064. You can also order a copy by writing to -
BBCS
PO Box 941
Hull
HU1 3YQ
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Complaints
Our published complaints procedure can be used to register any dissatisfaction with our service, to raise any issue of policy, or to ask about any aspect of the Trust's activities.
You can of course always raise a query at the time when visiting a property and ask any member of staff for help or information. They will be glad to help if they possibly can. Our comments cards, often to be found within Trust restaurants or tea-rooms, are another good alternative. At property level these can often be responded to very quickly.
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