Visiting Bateman's : what you need to know

We're looking forward to welcoming you back to Bateman's. The ground floor of the house, garden, estate, shop, tea room and toilets have reopened. Things may be a little different as we have measures in place to keep our staff, volunteers and visitors safe. Here's some helpful information about what to expect and what is on offer when you visit.

What's open and at what time

Car park, garden and estate: Mon - Sun 10am - 5pm (last entry at 4pm, gates locked at 5pm)

Bateman's house: From September 28 the ground floor of the house will be open Mon - Sun 11am - 4.00pm (last entry 3.30pm). Entry to the house is on a first come, first served basis and will be restricted to two households of five or less (excluding under 5s). There will be a five minute gap between each group to ensure that we can maintain social distancing. You do not need an separate ticket to enter the house. On busy days this may, however, mean that not everyone with a pre-booked ticket will be able to enter. Keep reading below for full details on the house opening.

Our toilets adjacent to visitor reception are open. We ask that people follow social distancing guidelines. Accessible facilities are also available. The toilets in the Mulberry Garden near the tea room remain closed.

Our shop is open from 10am - 4pm, Thurs - Mon stocking a range of National Trust goods, local products and plants. Why not treat yourself to something delicious from our food and drink range or be inspired to get creative in your own garden with plants and a great garden range.

Our tea room is open daily from 10am - 4pm, offering a take-out service of hot and cold drinks, cream teas, sandwiches, cakes and ice creams. Visitors are welcome to picnic in the garden and wider estate. Please take any rubbish home with you. We have re-instated a small number of tables in the tea room for visitors to use for their take-away drinks and food.

In both the shop and tea-room, we can only accept contactless and card payments. In line with government guidance visitors to our house, shop and tea room will be required to wear a face covering. Please bring one along with you.

How to book

To avoid disappointment, please book a ticket in advance. Entry and parking is free for members but please bring your membership card with you. Non-members will need to pay in advance by pre-booking a ticket.

  • Please book one ticket per person, except for children aged 5 or under as they don't need a ticket
  • You'll then need to choose a 30-minutes arrival time for the day you want to visit.
  • The timeslot is for your arrival time only.
  • Tickets are for your use only and are not available for resale.
  • A booking confirmation will be sent by email. Please make sure you fill in the correct email address when you book to ensure you receive your confirmation email.

Tickets are released every Friday for visits the following week. Booking closes at 3pm on the day before your visit.

Depending on capacity there may be some ticket availability on the day but to avoid disappointment please book in advance especially during busier periods such as weekends, bank and school holidays. If you don't book in advance we cannot guarantee admission.

What to expect when you arrive and car parking

Our car park is open. Please park considerately in the marked bays. There is no charge for parking at Bateman's, this is included with your pre-booked ticket. We also have accessibility parking available close to the visitor entrance. The bays are clearly signed.

After parking, please make your way to our visitor reception where a member of our welcome team will ask to confirm your booking and scan your membership card, if appropriate, or advise if entry is possible if not pre-booked. The team will maintain appropriate social distance measures if they are outside the building or are positioned behind a perspex screen for your (and their) protection when inside. Contactless and card payments only are accepted.

Staying safe

We currently have a one-way system in place around some parts of the garden. This is in place to ensure that people can maintain social distancing as well as avoid overcrowding.

We are limiting numbers in the house, shop and tea room to ensure we maintain social distancing and all have a one-way system in place.

Our estate walks offer the chance to explore the wider countryside. We are asking that everyone follows social distancing guidelines whilst enjoying the wider estate.

To help keep everyone safe, please follow social distancing and government guidance when you visit. Look out for signs while you are here which will explain any changes to how you can access different parts of the site. If you're showing any symptoms of coronavirus, or if you've been in contact with anyone that had the virus in the last 14 days, please don't visit.

The entrance hall in the house
Bateman's entrance hall with fireplace at Christmas
The entrance hall in the house

Bateman's house re-opens

The house at Bateman's is the 50th National Trust house to re-open. We're looking forward to welcoming you back inside from Monday 28 September. Things will be a little different, as we've put new measures in place to keep everybody safe.

  • We're limiting numbers in the house to two households of five or less (excluding under 5s)
  • You may need to queue before entering the house. Queuing will be along the quarterdeck on the garden side of the house. Please observe social distancing rules when queuing. Entry to the house is not guaranteed for all visitors.
  • On entry visitors will be greeted at the door by a volunteer or member of staff. Track and Trace details will be requested and visitors will be asked to sanitise their hands.
  • In line with government guidance, visitors will be required to wear a face covering when entering the house, unless they are exempt. Please bring a face covering with you.
  • There is a one-way system through the ground floor of the house. The upstairs remains closed.
  • Visitors will enter the house through the quarterdeck door, be able to visit the Parlour, Hall and Dining Room and to see into Elsie's Sitting Room before exiting through the main front door.
  • Room guides will be stationed at socially acceptable distance from visitors and they will be wearing visors.
  • Surfaces will be sanitised regularly throughout the day. For your safety, please avoid touching surfaces as much as you can.
  • There will be no bag drop facility. Please leave large rucksacks in the car or be prepared to carry them on your front or by your side around the house.

Bringing your dog

We love welcoming our four-legged friends too. Dogs are welcome in the garden and estate on short leads. There are water bowls dotted around and dog waste bins in the car park and down by the mill. In the house we only allow assistance dogs to help us protect the collection.

Welcome back.