Visiting Bateman's: what you need to know

A winter's morning view down to Bateman's from the orchard

We're looking forward to welcoming you to Bateman's. Things may be a little different as we have measures in place to keep our staff, volunteers and visitors safe. Here's some helpful information about what to expect and what is on offer when you visit.

What's open 

The garden, estate, tea-room (take-away only), shop, play area and limited toilets are open.

The Mulberry tea-room is open daily from 10am - 5pm, offering a take-out service.  The preferred method of payment is contactless and card payments but our tills can now take cash. In line with government guidance visitors to the tea-room will be required to wear a face covering. Please bring one along with you.

The Oast gift shop is open daily from 10am - 4.30pm. For the safety of staff and visitors we've introduced social distancing measures. Our preferred method of payment is contactless card, and cash transactions are also possible. In line with government guidance you are required to wear a face covering in our shops. 

Natural play area near the car park is open daily from 10am - 5pm. This fun-filled natural space is great for exploring. Please supervise children in this area.

The house and mill - In line with government guidelines the house and mill are closed.

Toilets - The toilets by visitor reception, by the car park are open.  The access toilet and baby changing are also open. We are limiting numbers in each toilet facility to ensure we maintain social distancing and there is a queuing system in place. 

How to book

To avoid disappointment, please book a ticket in advance. Entry and parking is free for members but please bring your membership card with you. Non-members will need to pay in advance by pre-booking a ticket for their admission and paying for car parking on arrival.

  • Please book one ticket per person, except for children aged 5 or under as they don't need a ticket
  • You'll then need to choose a 30-minutes arrival time for the day you want to visit.
  • The timeslot is for your arrival time only.
  • Tickets are for your use only and are not available for resale.
  • A booking confirmation will be sent by email. Please make sure you fill in the correct email address when you book to ensure you receive your confirmation email.

Tickets are released every Friday for visits the following week. Booking closes at 3pm on the day before your visit.

If you don't book in advance we cannot guarantee admission. However, where space is available on weekdays, pre-booking may not always be necessary.

What to expect when you arrive and car parking

Our car park is open. Please park considerately in the marked bays. We also have accessibility parking available close to the visitor entrance. The bays are clearly signed.

After parking, please make your way to our visitor reception where a member of our welcome team will ask to confirm your booking or advise if entry is possible if not pre-booked. The team will maintain appropriate social distance measures if they are outside the building or are positioned behind a perspex screen for your (and their) protection when inside. Contactless and card payments are our preferred method of payment but our tills can now accept cash too.

Staying safe

We are limiting numbers in the tea-room to ensure we maintain social distancing and there is a one-way system in place.

Our estate walks offer the chance to explore the wider countryside. We are asking that everyone follows social distancing guidelines whilst enjoying the wider estate.

To help keep everyone safe, please follow social distancing and government guidance when you visit. Look out for signs while you are here which will explain any changes to how you can access different parts of the site. If you're showing any symptoms of coronavirus, or if you've been in contact with anyone that had the virus in the last 14 days, please don't visit.

Ellie enjoying an estate walk
Batemans Ellie
Ellie enjoying an estate walk

Bringing your dog

We love welcoming our four-legged friends too. Dogs are welcome in the garden and estate on short leads. There are water bowls dotted around and dog waste bins in the car park and down by the mill.

Welcome back.