How do I use the new website?
As more than half of you now use the website on a smartphone or a tablet, we've made the new National Trust website easy to use on those devices as well as a desktop or laptop.
How do I find my way around the website?
Tap or click on a section heading to find content you’re interested in.
Scroll down any page to see content and follow links.
You can tap the ‘back to top’ button to take you back up the current page.
A button at the top of each page takes you back to the previous page viewed.
How do I search for a place?
To search for a location or NT place, use the search boxes in the main body of the Homepage, or the Days out page.
A location search will take you to a set of results showing all NT places within a set radius of your chosen location.
An NT place search will take you to the place homepage. Please enter the place name carefully without gaps or spelling mistakes.
How do I use a place homepage?
When you land on the page you will see a large image of the place. Scroll down a short way to see buttons that will give you an overview of the place, opening times, prices, how to get here and facilities and access.
Scroll down further to see headings for different items about the place – you can 'jump to' your preferred item by tapping or clicking on the heading, eg. Things to see and do, Eating and shopping, History, Wildlife.
To return to the top of the page, tap or click on 'back to top'.
How do I search for an event?
Once you have searched for a location, you can switch to the Events tab in the search results without re-searching. You will see the next six events for all places in your search area. If you want to see more events for an NT place, follow the link to the What’s on page for that place.
You can also follow the link from the What’s on and Things to do pages and search by chosen location.
Or you can go straight to a particular place and follow the What’s on link.
We’re sorry but for a little while you won’t be able to search by type of event – this will be possible again shortly.
How do I search for general content?
To search for general content, enter your search term in the top right hand box.
How do I find opening times?
Each place’s opening times are available via a button on its web page. You’ll be able to check opening times for this year and, from mid-November, for 2016.
We’ve made it as easy as possible to view advance opening times quickly, by allowing the user to scroll through each month in a calendar format.
To see the range of opening times on a specific day, you just need to select that day from the calendar.
Where are the maps?
We have recently added the option to view a map of the places you've searched for, and you'll shortly be able to see maps of places nearby your selected property.
You’ll find our popular walking map – updated to work on different devices - on the Walking page, in the Days out section.
How do I search for places by feature - such as gardens, or dog-friendly places?
We know the ability to find these things is very important to you and this will be returning shortly.
You will also be able to search for specific types of events, such as 50 Things events or Easter hunts.
Where is the content I liked on the old site?
We audited all the content on the old website and have migrated more than 9,000 articles – so almost everything is still there. Some content that was out-of-date or read by very few people was not moved across, and other content is still to come. We will also be constantly adding new content to the site. If there is something in particular you can’t find, please contact us on firstname.lastname@example.org.
How do I report a general issue with the website?
Please email email@example.com.
However, if you are having problems with joining online, please call us on 0344 800 1895 (local call rates apply).
Is the website still accessible?
Accessibility is important to us and we aim to provide a website that is accessible to the widest possible audience, regardless of technology or ability. Our aim is to be AA accessible (according to W3C standards). Our accessibility statement is available from the footer of our website.