Low Wray site rules
We like everyone who stays at our campsite to have an enjoyable time, so we politely ask that you observe a few simple campsite rules.
If you're arriving at our campsites without booking in advance, we recommend you aim to arrive at the beginning of reception opening times to secure a pitch, or to phone ahead for information.
Visitors must register at reception (before pitching) during the following hours:
Peak periods (May half-term/July - August)
These hours are applicable for both advanced bookings and first come, first served visitors.
If you arrive before 3pm, it may be possible to check in provided that your camping pitch or accommodation is available. However, we cannot guarantee this as staff may still be carrying out cleaning and maintenance duties.
If circumstances beyond your control prevent you from arriving within reception times, please contact the campsite on 015394 32039 and staff will do their best to assist.
Please leave by 11am on your day of departure. If you wish to stay an extra night, please ask at reception before 10am (reception is open from 8am every day).
There is a minimum two night stay at weekends and for all advanced bookings. A three night minimum stay applies at Bank Holidays.
To protect the natural beauty of the site, parking is available in designated areas away from tent pitches, but near enough so it’s not too difficult to carry your camping gear from your car.
Dogs / pets
Dogs are welcome on site (maximum of two per party), but please notify us at the time of booking. Keep them on a lead at all times and please clean up after your dog, promptly. A charge will be incurred for each dog.
Dogs are not allowed inside pods or safari tents except for assistance dogs.
We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 11pm and 7am.
Please leave at least six metres between tents.
The size of a party (except for organised groups) is restricted to a maximum of four adults and four children. We cannot accommodate large groups of friends and families although larger groups may occasionally be allowed at the discretion of the site manager.
Occupation of pods is limited to two adults plus one child for a standard pod and two adults plus three children for a family pod unless otherwise agreed.
Safari tents are suitable for up to 6 people.
Organised groups such as scouts, Duke of Edinburgh award groups and similar can be accommodated at certain times of year. Proof of group status will be required when booking.
All group leaders must complete a group booking form including full details of the number in their party and the number of tents and vehicles.
All group bookings must be made via the booking office and cannot be made online. Call our Bookings Team, Monday to Friday 10am - 4pm, on 01539 432733 or email your requirements to firstname.lastname@example.org. Please note that your group's booker must be at least 18 years of age.
For obvious reasons, campfires are not allowed, but barbecues are permitted, provided they are raised off the ground. Ask the campsite team for stones if necessary.
Cooking inside tents or pods is NOT permitted and can be lethal due to carbon monoxide poisoning.
Smoking is not allowed in or around the pods.
Special requests, including requests for adjacent camping pitches, must be indicated to us at the time of booking. We will always do our best to honour them but they cannot be guaranteed.
Complaints and feedback
We'll do our very best to ensure you have a very enjoyable stay with us. If however, you find cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. We will not normally make any refunds in respect of complaints made after departure from the campsite if you did not make the problem or complaint known to staff during your stay.
If you've provided an email address at the time of booking, we'll send you a survey link asking for feedback. Alternatively, a comment form may be completed and left at campsite reception.
If you'd like to make a complaint once you've returned home, please contact our General Manager by post or email to:
General Manager, Holidays Portfolio
Low Wray Campsite