Our new online shop Q&A

Some of our Christmas card range on gold wire

Season's Greetings! Our new online shop has launched with a more user-friendly shopping experience, so here we answer some questions about what's changed and why.

Why do you have a new online shop site?

As more than half of our users visit the site from a tablet or mobile device, we needed to ensure it is fully compatible and accessible from different devices. Also, by making it a part of our core website, rather than a standalone site, users can now find useful supplementary information, such as details about National Trust places which inspired collections.

What has changed? 

We have created a site which is easier to use and more engaging because we hope to inspire more people than ever to shop with us, which in turns means more funding than ever can be put towards essential conservation work at the places we look after.

How will it help me shop?

You should find that:

  • pages load more quickly
  • it's easier to find what you're looking for, thanks to improved search functionality 
  • shopping from a phone or tablet is much improved 
  • for the first time, you will now be able to redeem your National Trust Gift Cards online.

So whatever you're looking for, we hope that you find it, and enjoy your experience shopping with us.

A selection of National Trust books on a table

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