Product recalls and safety advice

National Trust shop on the High Street, Lacock

The safety of our customers is paramount, so on this page you'll find details of any products which have been recalled either by us or our suppliers in case of an issue with quality or safety.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or email us

Cranberry and orange biscuits

National Trust Cranberry and Orange Biscuits

Recall notice issued 5th October 2018

We have discovered that these biscuits are missing ‘may also contain nuts’ within the allergen statement as the biscuits are prepared and manufactured in a factory that also handles nuts.

If you have purchased these biscuits from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or online.shop@nationaltrust.org.uk

Product code: 50032140
Barcode: 5054795077636

Duo Pack Biscuits - Orange and Almond and Chocolate and Hazlenut

National Trust Biscuits Duo Pack- Orange & Almond & Chocolate & Hazelnut

Recall notice issued 5th October 2018

We have discovered that these biscuits are missing ‘may also contain other nuts’ within the allergen statement as the biscuits are prepared and manufactured in a factory that also handles other nuts.

If you have purchased these biscuits from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or online.shop@nationaltrust.org.uk

Product code: 50033151
Barcode: 5054795079784

Duo Pack Biscuits - White Chocolate and Raspberry and Oat and Apple Crumble

National Trust Biscuits Duo Pack- White Chocolate & Raspberry & Oat & Apple Crumble

Recall notice issued 5th October 2018

We have discovered that these biscuits are missing ‘may also contain nuts’ within the allergen statement as the biscuits are prepared and manufactured in a factory that also handles nuts.

If you have purchased these biscuits from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or online.shop@nationaltrust.org.uk

Product code: 50033152
Barcode: 5054795079791

Marc de Champagne Chocolate Truffles

National Trust Marc de Champagne Milk Chocolate Truffles

Recall notice issued 10th October 2018

We have discovered that the ingredients list on these truffles does not show ‘soya’ emboldened as an allergen.

If you have purchased these biscuits from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or online.shop@nationaltrust.org.uk

Product code: 50032123
Barcode: 5054795077469

Gin and Tonic Popcorn

National Trust Gin & Tonic Popcorn

Recall notice issued 10th October 2018

We have discovered that the ingredients list on this popcorn does not show ‘milk’ emboldened as an allergen.

If you have purchased these biscuits from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact customer services on 0300 123 2025 or online.shop@nationaltrust.org.uk

Product code: 50033526
Barcode: 5054795080889

Alfriston Clergy House Oak Leaf Scarf

Alfriston Clergy House Oak Leaf Scarf

Recall notice issued 24th October 2018

We have discovered that The indigo dye used in this scarf may cause colour transfer on to skin or clothes. We have therefore taken the decision to recall the scarf.

If you have purchased the scarf from a National Trust shop or online at https://shop.nationaltrust.org.uk/ and the recall of this product has any effect on your enjoyment of the scarf please return the product to one of our shops where a full refund will be given.

We apologise for any inconvenience caused and thank you for your co-operation.

If you require further details or clarification, please either contact National Trust Central Office on 01793 817400 or heelis-retail@nationaltrust.org.uk

Product code: 50030653
Barcode: 5054795075489

Property Souvenir products (not available online)
National Trust Property Souvenir Chutney & Biscuit Gift Set

National Trust Property Souvenir Chutney & Biscuit Gift Set

Please note these are site specific so images will vary.
Recall notice issued 12th October 2018

We have discovered that the biscuits inside this chutney & biscuit gift sets are missing ‘may contain eggs’ within the allergen statement as the toffees are prepared and manufactured in a factory that also handles eggs.

If you have purchased this set from a National Trust shop and the recall of this product has any effect on your enjoyment of this product please return the product to one of our shops where a full refund will be given.

Product code: 50006284 or 30090982
Barcode: 5054795035124 or 5054795012392

National Trust Property Souvenir Strawberry & White Chocolate Cookies

National Trust Property Souvenir Strawberry & White Chocolate Cookies

Please note these are site specific so images will vary.
Recall notice issued 12th October 2018

We have discovered that these biscuits are missing ‘may contain eggs’ within the allergen statement as the biscuits are prepared and manufactured in a factory that also handles eggs.

If you have purchased these biscuits from a National Trust shop and the recall of this product has any effect on your enjoyment of these biscuits please return the product to one of our shops where a full refund will be given.

Product code: 50006279 or 30090936
Barcode: 5054795035070 or 5054795012354

Property Souvenir Chutney & Biscuit Gift Set

National Trust Property Souvenir Jam & Biscuit Gift Set

Please note these are site specific so images will vary.
Recall notice issued 12th October 2018

We have discovered that the biscuits inside this jam & biscuit gift sets are missing ‘may contain eggs’ within the allergen statement as the biscuits are prepared and manufactured in a factory that also handles eggs.

If you have purchased this set from a National Trust shop and the recall of this product has any effect on your enjoyment of this product please return the product to one of our shops where a full refund will be given.

Product code: 50006283 or 30090983
Barcode: 5054795035117 or 5054795012385