Read this article to find out how we're operating with new procedures and cleaning regimes to ensure the safety of our guests and staff.

Welcome back

We understand how important it is to keep you up to date on what we're doing. We’d like to give you peace of mind that the wellbeing of our guests, staff and volunteers is our priority. In line with government advice, we’re taking measures to make sure you can enjoy a comfortable and safe stay with us.

Thank you for your understanding and patience at this time and for your support of the National Trust. We look forward to seeing you soon.

How has our cleaning regime changed?

Our high standards and thorough cleaning processes will continue. We'll be increasing the frequency of cleaning the toilets and facilities blocks with more emphasis on sanitising main touch points, such as handles, taps, and other surfaces likely to be touched with water droplets.

All hand dryers and hair dryers in the facilities blocks can be used.

Sanitising hand wash will be provided, as well as additional hand sanitiser that’ll be located around the campsite, and a socially distant queuing system will be introduced for the facilities blocks.

Any areas that are exposed to visitors and staff, for example the reception front desk, will be cleaned on a regular basis throughout the day.

We encourage you to use contactless payment wherever possible. However, if contactless payment isn’t possible, for your safety and that of our staff and volunteers, the card machines will be cleaned if touched directly by any visitors as well as tills.

Keeping us all safe

Based on the government’s advice and our response to reopen our places safely, we’re following our organisational Hygiene Instruction and Safe Working Practice guidance to ensure the safety of our guests, visitors, staff and volunteers.

All members of staff have completed training on our response to coronavirus and how to look after our staff, volunteers and supporters during this period. Our staff will be provided with personal protective equipment and will follow the social distancing measures to carry out their tasks.

If anyone begins to develop symptoms before your holiday, we'd ask that you please contact us using the contact information in your booking confirmation to discuss next steps and how to postpone your holiday. If anyone begins to develop symptoms during your holiday, please contact us using the contact information in your booking confirmation to discuss next steps.

Campers pitch their tent

Keeping land and nature safe too

We understand that some of our campsites are fully booked for dates in summer due to an increase in demand, and we’re sorry if you haven’t been able to book the camping holiday you’d hoped for. It’s really important that you check availability and book your campsite online before making your journey, to avoid being disappointed when you arrive.

Please don’t fly camp or wild camp on land that isn’t a designated campsite as this can cause a lot of damage to nature and wildlife. Clearing up discarded rubbish and camping equipment also takes us away from our vital work to care for the coast, countryside and wildlife we all love. Please respect the coast and countryside, so we can continue to look after it and everyone can continue to enjoy it for years to come.

How has our offer changed?

To safely support the reopening of our campsites, we’ve closed some of the cubicles and washing stations in facilities blocks to reduce the number of guests using it at any one time. We’ve also reduced the number of overall holiday guests on the campsite to reflect this so we can safely manage social distancing in line with government guidance.

Once we’ve opened, we’ll begin reviewing guest numbers on a weekly basis, and where it’s safe to do so we’ll slowly begin to increase the amount of people allowed onto the campsites.

At some campsites there’ll be an increased number of toilet and shower facilities through the addition of mobile units.

Reception, shops and food and drink

There’ll be a limited number of staff and guests at any one time in the reception area and shop so where possible we’ll introduce a self-check-in service to reduce queue time and help you find your pitch easily on arrival contact-free. To maintain social distancing, please ensure that you pitch in the spot you are shown. 

We do plan to open our existing shops on campsites with a limited range and contactless payment where possible, for the convenience of guests. However, this may take time as we work through reopening our sites safely for guests, staff and volunteers. 

For the safety of everyone onsite, we ask that government guidance is followed on wearing a face covering when entering any of our shops, which includes indoor reception spaces where we also have a retail offer. It’s not necessary to wear a face covering in other campsite areas.

We’ll also reopen communal seating areas on our campsites where it’s safe to do so, in line with government guidance.

Following government advice, we'll open the following where and when it's safe to do so:

  • additional food and drink offers
  • activity offers
  • open shared communal areas and play areas

We’ll still operate shared facilities such as freezers for ice-packs where possible. However, there’ll be limited access at any one time in the area and we’ll supply hand sanitiser. Not all campsites are currently able to offer this service. Guests should visit individual campsite pages for specific details and changes to facilities.

At our reception and facilities blocks, you'll find that we've mapped out queuing routes with social distancing markers.

Where we’re not able to put these social distancing measures in place easily, some campsites will remain closed.

Social distancing and camping with other households

In England, Wales and Northern Ireland two households or the rule of six applies. From 19 July 2021, in England all restrictions are expected to be relaxed.

We kindly ask that campsite guests do not have visitors while they’re staying with us to help us in facilitating social distance on the site, and to ensure the safety of all guests, staff and volunteers.

The health and wellbeing of all our guests, staff and volunteers is our top priority and we may ask guests to leave the campsite if they’re seen breaking any government guidance during their stay.