Read this article to find out how we're carefully reopening and operating our holiday cottages with new procedures and cleaning regime to ensure the safety of our guests and staff.

Welcome back

As we begin to reopen some of our cottages and welcome you back to the places you love, or to somewhere new, we understand how important it is to keep you up to date on what we're doing to keep everyone safe during this time.

We’d like to give you peace of mind that the wellbeing of our guests, staff and volunteers is our priority. In line with government advice, we’re taking measures to make sure you can enjoy a comfortable and safe stay with us.

Thank you for your understanding and patience during these times and for your support of the National Trust. We look forward to seeing you back at our cottages very soon.

 

How has our cleaning regime changed?

Arrivals and departures

Our check-in time has changed to 4pm so that our staff have some additional time to carry out the extended cleaning protocols ready for your contact-free arrival.

We kindly ask that you leave promptly at 10am on your departure day to ensure we’re able to get the cottage safely ready for the next guests.

Cleaning process

Our usual high standards and cleaning processes remain the same with extra care being taken to ensure we sanitise areas that are frequently touched or handled, such as door handles, appliance handles, switches and key safes. We’ll be leaving cleaning products in the cottages for you to use, including sanitising spray and hand wash. 

In all the cottages you’ll still find utilities and equipment for you to use and enjoy. While we’re keeping these available to you, it won’t be possible for us to sanitise each individual item or all areas of the cottage on every changeover, for example:

  • soft furnishing
  • kitchen inventory 
  • books
  • games 
  • DVDs

To manage this:

  • we’ve removed decorative cushions and throws from the beds 
  • we recommend that you run the kitchen items on a dishwasher cycle or in hot soapy water before use
  • we recommend washing or sanitising your hands or equipment before and after handling equipment

For your safety, and that of our staff and volunteers, we’ll not be providing a mid-stay service clean for stays longer than 10 days, but a spare supply of towels and linen will be left in the cottages for you.

Shared areas and outdoor spaces

In all cottages that have shared utilities, staircases or gardens, extra disinfecting wipes, hand sanitiser and gloves will be available to use. Please ensure that social distancing measures are followed in any of our shared areas and access areas.

If you find any doors, gates and stiles have been have propped open outside of the cottage, please leave these open as they've been left like this to avoid unnecessary contact. However, fire doors must remain closed unless they have an automatic release button. Please also continue to follow any signs during your visit, for example closing any gates for animals.

Keeping us all safe

Based on the government’s advice and our response to reopen our places safely, we’re following our organisational Hygiene Instruction and Safe Working Practice guidance to ensure the safety of our guests, visitors, staff and volunteers.

All members of staff have completed training on our response to coronavirus and how to look after our staff, volunteers and supporters during this reopening period. Our staff will be provided with personal protective equipment and will follow the social distancing measures to carry out their tasks.

If anyone begins to develop symptoms before your holiday, we'd ask that you please contact us using the contact information in your booking confirmation to discuss next steps and how to postpone your holiday. If anyone begins to develop symptoms during your holiday, please contact us using the contact information in your booking confirmation to discuss next steps.

How has our offer changed?

We won’t be supplying fresh milk or flowers to reduce our staff taking additional trips to the shops.

While we begin to reopen, we hope you understand that some of the cottage gardens may not be perfect, for example flower beds, but we're safely working on the gardens to get as many of them ready for you.

Staying within a National Trust property

We're reopening the places that we look after, gradually, safely and in line with government advice. If you're staying at a place cared for by the National Trust, you’ll continue to have free and out-of-hours access to the grounds during your stay with your booking reference. Over this time, please check the National Trust website for the latest opening information for houses and gardens.


If your holiday cottage is not located in the estate of a place cared for by the National Trust or you’d like to visit other gardens and parks looked after by the National Trust during your stay, you’ll need to book a timed slot when these are released the previous Friday, by visiting our booking page.

When asked for your membership number, please put in 'GUEST' and your booking confirmation number. When visiting any of the places that we look after, please remember to have your booking confirmation and photographic ID with you in order to get free entry. Please note, you may still be required to pay for parking charges where applicable.