Read this article to find out how we're operating with new procedures and cleaning regimes to ensure the safety of our guests and staff.

Welcome back

We understand how important it is to keep you up to date on what we're doing to keep everyone safe during this time. We’d like to give you peace of mind that the wellbeing of our guests, staff and volunteers is our priority. In line with government advice, we’re taking measures to make sure you can enjoy a comfortable and safe stay with us.

Thank you for your understanding and patience at this time and for your support of the National Trust. We look forward to seeing you soon.



How has our cleaning regime changed?

Arrivals and departures

Our check-in time for all accommodation has changed to 4pm so that our staff have some additional time to carry out the extended cleaning protocols ready for your contact-free arrival.

We kindly ask that you leave promptly at 10am on your departure day to ensure we’re able to get all the accommodation safely ready for the next guests.

Cleaning process

We've sourced a new sanitiser spray that’s been proven to kill coronavirus that we’ll be using for sanitising the main touch points, such as door handles, switches and appliance handles, and also soft furnishings. This will be carried out in addition to our usual high standards and cleaning processes. We’ll be leaving cleaning products in the cottages, bothies and bunkhouses for you to use, including sanitising spray and hand wash.  

In all the cottages you’ll still find utilities and equipment for you to use and enjoy. We’re now cleaning all the main kitchen inventory items, such as cutlery, mugs and cups, crockery and glassware in hot soapy water or putting through a hot dishwasher cycle. While we’re keeping other utilities and equipment available to you, it won’t be possible for us to sanitise each individual item or all areas of the cottage on every changeover, for example:

  • kitchen inventory 
  • books
  • games 
  • DVDs

To manage this: 

  • we recommend that you run the kitchen items on a dishwasher cycle or in hot soapy water before use
  • we recommend washing or sanitising your hands or equipment before and after handling equipment

If fire gloves or oven gloves are provided in your cottage, we'll have duplicate sets of these which will be alternated on each changeover, for the safety of our guests.

For your safety, and that of our staff and volunteers, we're asking you to strip beds and remove your rubbish on departure. We’ll also not be providing a mid-stay service clean for stays longer than 10 days, but a spare supply of towels and linen will be left in the cottages for you.


Keeping us all safe

Based on the government’s advice and our response to reopen our places safely, we’re following our organisational Hygiene Instruction and Safe Working Practice guidance to ensure the safety of our guests, visitors, staff and volunteers.

All members of staff have completed training on our response to coronavirus and how to look after our staff, volunteers and supporters during this period. Our staff will be provided with personal protective equipment and will follow the social distancing measures to carry out their tasks.

If anyone begins to develop symptoms before your holiday, we'd ask that you please contact us using the contact information in your booking confirmation to discuss next steps and how to postpone your holiday. If anyone begins to develop symptoms during your holiday, please contact us using the contact information in your booking confirmation to discuss next steps.

How has our offer changed?

We won’t be supplying fresh milk, flowers or cream teas (where previously offered) to reduce our staff taking additional trips to the shops.

Following our temporary closure, we hope you understand that some of the cottage gardens may not be perfect, for example flower beds. However we're safely working on the gardens to get them ready for you.

Social distancing and group bookings

In England, Wales and Northern Ireland two households or the rule of six applies. From 19 July 2021, in England all restrictions are expected to be relaxed. If you find that your booking does not follow government guidance (for instance, you have booked your holiday with more than one other household), please get in touch with us to either rearrange, postpone or cancel your booking.

We have also reopened our large holiday cottages alongside our wider holiday cottages collection. These locations have separate bedrooms and bathrooms to facilitate social distancing between households, and we just kindly ask that guests follow government guidance at all times.

If you would like to have visitors to your holiday cottage during your stay, we ask that you follow government guidance on meeting with people that you do not live with.

The health and wellbeing of all our guests, staff and volunteers is our top priority and we may ask guests to leave their cottage, campsite or bunkhouse if they’re seen breaking any government guidance during their stay.

Minimum stay for bothies

Due to the remote locations of our bothies, we’re only able to provide an enhanced clean every three days. Because of this we’ll ask you to book for a minimum of 3 nights. We’re sorry for any disappointment caused.

Staying within a National Trust property

We're reopening the places that we look after, gradually, safely and in line with government advice. If you’re staying at a holiday cottage that’s within the pay barrier of a place cared for by the National Trust, you'll continue to have free access to the grounds during your stay with your booking reference. Over this time, please check the National Trust website for the latest opening information for houses and gardens.

If your holiday cottage is located outside of the pay barrier of an estate cared for by the National Trust, or you’d like to visit other gardens and parks looked after by the National Trust during your stay, you’ll need to book a timed slot when these are released the previous Friday, by visiting our booking page.

When asked for your membership number, please put in 'GUEST' and your booking confirmation number. When visiting any of the places that we look after, please remember to have your booking confirmation and photographic ID with you in order to get free entry. Please note, you may still be required to pay for parking charges where applicable.