Fan Bay Deep Shelter frequently asked questions
Please see below for information about visiting Fan Bay Deep Shelter, if you need more information or would like to talk to someone before you visit please call our office on 01304 207326
Can I buy tickets at the tunnel?
Yes, we've updated our ticketing this year to make it easier to use. When the tunnels are open, just walk out to the tunnel entrance and you'll be booked on to the next available tour.
If you're a member, please take your membership cards with you to recieve free admission.
Please note that due to the remote location of the tunnels, we cannot accept card payments.
If you would like to know if tickets are available before you walk to the tunnel entrance, please ask in the Visitor Centre and the team will be happy to check availablity for you.
I am making a special trip to visit the tunnels, what should I do?
There are 108 tickets available each day when the tunnels are open, it is very unusual for tickets to sell out for a particular day before lunchtime. If you are concerned about the availablility of tickets, please ask in the Visitor Centre before walking to tunnel entrance and our team will be happy to check availablity for you.
When are the tunnels open?
The tunnels will be open Friday to Monday from the end of March to the end of October, plus some additional days during the summer. You can check our opening times from our main page. Please make sure the tunnels are open before visiting.
I have children; can they go on the tour?
Due to the raw nature of the tunnels we have a minimum age restriction of 12 years old.
How do I get to the tunnels?
Please park at the White Cliffs of Dover. When you arrive let the car parking team know you are visiting the tunnels and they will give you a map to guide you to the tunnel entrance. It takes approximately 45 minutes to walk from the car park to the tunnels.
How many tickets are available each day?
We have 108 tickets available each day the tunnels are open.
I am a National Trust Member, do I need to book?
All tours are on a first-come, first served basis, if you are worried about the availablity of tickets please ask in the Visitor Centre before walking to the tunnel entrance.
What are the tour times?
The tours run every half hour from 11am to 3pm, although tours may finish early if the weather is bad.
How much is a ticket?
£10 for adults and £5 for children (12-16), National Trust members are free. There is also a parking charge for non-members when you park at the White Cliffs of Dover Visitor Centre.
What happens if the weather is really bad?
We will always try and run tours as planned, so please dress appropriately for the weather conditions. However, we may have to cancel tours if the weather is particularly bad, if you are unsure please call us to confirm before you set out.
What will the tour include?
A hard hat and torch lit tour lasting 45 minutes with a volunteer guide; you’ll see all of the tunnel complex as well as the World War One sound mirrors.
We are a big group can we go on the tour?
There is a maximum of 12 people to a tour and they are on a first-come first-served basis.
I brought my dog, is there somewhere I can leave it whilst on the tour?
We can’t allow dogs into the tunnel and we don’t recommend leaving them on the surface. We are unable to take care of your dog while you go on a tour.
What should I wear?
Sensible shoes, trainers or walking shoes with a good grip and closed in toes. For safety reasons you may be refused entry if you don't have sensible footwear on.
Is there any wheelchair access?
No, unfortunately due to the location and physicality of the site (i.e 125 stairs) there is no wheel chair access.
Is there a nearer car park then The White Cliffs?
No, there isn’t vehicular access to either the tunnels or the lighthouse, so please use the car park at The White Cliffs of Dover.
I have a medical condition can I go on the tour?
The tunnel visit can be quite demanding, there is no electricity in the tunnels and access is via a steep 125 step staircase. If you’re not sure about visiting please call us before hand to discuss your visit.
Are there any toilets or catering facilities at the tunnels?
No, the nearest are 0.5 a miles (1 km) away, at South Foreland Lighthouse.
How deep are the tunnels?
70 feet down on average and down 125 steps.
How old are the tunnels?
They were built during the Second World War.
How big are the tunnels?
3500 square feet.
I am visiting for the whole day, what else is there to do?
There is plenty to do at the White Cliffs of Dover. Take a stroll to our cliff viewing points for fantastic views of the famous White Cliffs, English Channel and the French coastline. We also recommend you visit South Foreland Lighthouse, and experience the wonder of Victorian engineering, or take tea in its charming vintage tearoom.
If we haven't managed to answer your question, why not give us a call on 01304 207326 or you can even e-mail us.