What to expect from your visit to Upton House and Gardens

Whether you’ve visited before or plan on visiting for the first time, we’ve prepared some guidance about what to expect.

Parking and arrival

Please arrive within your half-hour timeslot, to help maintain social distancing. You’re then welcome to stay for as long as you like until closing time at 5pm. The carpark is locked at 5.30pm.

Please have your booking confirmation ready to show the visitor welcome team and membership cards to hand. Please maintain social distancing when arriving at the visitor reception.  

Staying safe

To help keep everyone safe, please follow social distancing and government guidance when you visit. 

There is a one-way route in place across the property. Collect a map at the entrance to guide you, and look out for signs, which will explain any changes to how you can access different parts of the site.

You’ll find hand sanitiser at the entrance to the property, inside the toilets and the Pavilion café. 

In line with government guidance, you'll need to wear a face covering when entering any building.  Please bring one with you. 

If you’re showing any of the symptoms of Coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.

Facilities 

Toilets in the plant centre – including accessible and baby changing facility - are open and are cleaned regularly by staff throughout the day. To help keep everyone safe, there’s two cubicles available in the ladies - two out, two in, and one in the gents – one out, one in. The accessible toilet is available for all visitors to use. 

The Pavilion café is open daily (times may vary), serving takeaway hot and cold drinks and light refreshments. Although seating is now available outside, this is limited and we can not guarantee availability as this will change throughout the day depending on visitor numbers. If you wish to make use of these facilities when available, in line with the latest government guidance, each member of the party (over 16 years of age) will need to provide details for track and trace.

Upton House and Garden shop is now open between 10.30am - 4.30pm selling a range of homeware, souvenirs and tasty treats. Our garden range is available outside in the courtyard. Stop off after your visit round the gardens for that perfect gift or keepsake. 

Please note, when entering indoor spaces, face maks will need to be worn (unless exempt). Thank you for helping to keep things safe for all to enjoy. Profit from the café and shop go towards helping us care for Upton House and Gardens, thank you for your continued support. 

The house and second-hand book shop remain closed. 

Accessibility

We’re operating a one-way route to and from the carpark and around the garden. Most of the garden access is via steps and slopes, but it can be seen from the lawn.  

There is a wheelchair-accessible route around the garden. We’ve updated our access statement, with more information about way-marked routes, and what facilities are available across the property for visitors with specific requirements. We’re sorry, but the buggy is not currently running.  

How to book

All visitors must book a ticket in advance, including members. Entry and parking are free for members, but please bring your membership card with you. Non-members will need to pay in advance.

• Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
• You’ll need to choose a 30-minute arrival time for the day you want to visit.
• The timeslot is for your arrival time only.
• Tickets are for your use only and are not available for resale.
• We'll send your booking confirmation by email.  Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email
• Every Friday we'll release new bookings for visits the following week. You’ll need to book your tickets by 3pm the day before your visit.  

If you’ve booked a ticket but can no longer make your slot, we’d really appreciate it if you could cancel your ticket.  It takes just a couple of clicks and means someone else can visit in your place. Find out how to do that by clicking here.

Carers can continue to access our places for free with an essential companions' card. Carers don't need to book a ticket for themselves, but the person they accompany will need a booked ticket.

Visiting Upton House 

The house is currently closed. We aim to reopen when Government guidance allows.

Don’t miss

Whilst the house is closed do take a look at:

Fashion in Paintings: Exploring new perspectives on the art collection at Upton.

Jenny Lister, Curator of Fashion and Textiles at the V&A Museum, London, takes over the interpretation of 12 paintings. Look out for her labels as you walk around the house. Find out more here.