Visitors with disabilities

Our Access for All Admit One Card lets you bring a carer or companion © Arnhel de Serra

Our Access for All Admit One Card lets you bring a carer or companion

The National Trust welcomes visitors with disabilities to our properties. We also welcome assistance dogs.

Our staff and volunteers will do everything they can to ensure that you enjoy your visit. If you feel that it would be useful to contact the property in advance of a visit to discuss specific access requirements, please do so.

Basic facilities
Most properties have a good degree of access. We are committed to developing and promoting inclusive access solutions at our properties that are creative and sensitive to the surroundings.

Unless otherwise mentioned in the relevant property entry, all properties have adapted WCs. Many properties provide manual wheelchairs for loan. Self-drive and volunteer-driven powered mobility vehicles are available at some larger gardens and parks.

Wherever possible, the Trust admits users of powered wheelchairs and similar small vehicles to its historic buildings. This is subject to the physical limitations of the individual building and any other temporary constraints applying on the day. Please telephone the property in advance to check.

Entry fees
Our admission policy admits the necessary companion, or carer, of a disabled visitor free of charge, on request, while the normal membership, or admission fee, applies to the disabled visitor. 

To save having to ‘request’ a companions free entry an 'Access for All Admit One Card' can be issued by our Supporter Service Centre. This card is made out in the name of the disabled person, not the companions, so there is not a restriction to taking the same person on each visit.

To request an Access for all Admit One Card, please either email our Supporter Service Centre or phone them on 01793 817634. They will need the name and full postal address of the disabled person. The card will be sent with a copy of the latest Access Guide.

Resources
The majority of our properties offer Braille and large print guides. Many properties are also developing sensory information. These highlight items which can be touched, also particularly important sounds and scents that relate to the property.

Induction loops have become increasingly available at properties. We still practise the principles of the sympathetic hearing scheme that was previously administered by Hearing Concern.

All online property pages contain information about access and facilities available for disabled visitors. You can also perform a specific search for properties that offer facilities for disabled visitors. Find a place to visit.

Information

We now offer our access guide in smaller regional versions. Either download the regional PDF that you're interested in, or contact the team for a hard copy of the complete book.

If you would like to order a hard copy of the Access Guide, please either email our Supporter Service Centre, or phone them on 01793 817634, stating standard or large print.

The Access Guide is also available free on CD from SoundTalking. Please either email SoundTalking directly, or phone them on 01435 862737.

For National Trust members, our Magazine is also available on CD from SoundTalking. To order a copy, please contact them directly with your membership number.

Working with other organisations
We work with similar organisations, as well as national and local disability groups, to help us to assess ways in which we can make our properties more accessible.

You can find more information about great days out, in the Rough Guide to Accessible Britain.