Website accessibility

Umbellate hawkweed yellow in colour flowering among Bracken on the east coast of Lundy Island, with the sea below the cliffs — Umbellate hawkweed flowering among Bracken on the east coast of Lundy Island, Bristol Channel, Devon | © National Trust Images/Nick Upton

We're committed to providing a website that is accessible to everyone, regardless of technology or ability.

We want everyone to have a positive experience when using our websites. We’re working to make our digital services accessible, inclusive and easy to use for as many people as possible.

Scope of this statement

This statement covers the following online services:

National Trust main website
Ticketing system
Online shop
Membership areas (Join, My Account, Renewals)
Holidays booking system
Online donations and legacy giving
National Trust Jobs

Some older sites, such as myvolunteering and National Trust Collections, are not within scope of this statement and as such may not meet accessibility standards. If you are having issues accessing any web pages not covered by the scope of this document, please let us know via the contact details below.

For information on the accessibility of the places we care for, please see Access for everyone.

Our standards

We aim to meet Level AA of the Web Content Accessibility Guidelines (WCAG) 2.2.

WCAG (Web Content Accessibility Guidelines) are international standards created by the W3C to help make web content accessible to people with disabilities. They outline testable success criteria at Levels A, AA and AAA, built around four principles: Perceivable, Operable, Understandable and Robust.

That means you should be able to:

adjust colours, contrast and fonts using your device or browser
zoom in up to 400% and still read everything comfortably
move around most pages using just a keyboard or voice-controlled tools
use screen readers such as JAWS, NVDA or VoiceOver on most content

We also try to write clearly so that our content is straightforward to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How we support Access needs

We involve users with a range of access needs to help evaluate new and updated content. Their feedback informs our design decisions and ensures that changes work well for real users.

We also consult regularly with external accessibility partners, who provide specialist insight, highlight emerging needs, and help us prioritise improvements.

All new development is tested for accessibility before release, and we run regular audits to identify and resolve issues.

Recent and planned activity

Audits were carried out by external accessibility partners in 2024 and 2025. These covered the following online services:

National Trust main website (Visit area)
Online shop
Membership areas (Join, Renewals)
Holidays booking system
Online donations

We last conducted usability testing with people with disabilities in June 2025. Internal teams have also completed accessibility training relevant to their roles.

Technical information

Our websites use HTML and CSS aligned with W3C standards and work on recent versions of Firefox, Chrome, Edge and Safari.

Known issues

Issue	Description	WCAG 2.2 Criteria
Missing transcripts	Some video and audio content does not yet include transcripts.	1.2.1, 1.2.3
Lack of audio captions/descriptions	Audio captions and descriptions are not consistently provided.	1.2.2, 1.2.5
Alt text limitations	Alt text does not always explain link destinations.	1.1.1, 2.4.4
Keyboard and screen reader difficulty: image galleries	Galleries hard to navigate with a keyboard or screen readers.	1.3.1, 2.1.1, 2.4.3
Keyboard and screen reader issues: campsite booking	Keyboard navigation and screen readers may not function effectively.	2.1.1, 4.1.2
Inaccessible PDFs	Some PDFs are not fully accessible.	1.3.1, 1.4.3, 2.4.2

If you encounter any content that you cannot access or task you cannot complete, please contact us and we will provide you with an accessible alternative where possible.

Contact us

If you experience any difficulties using our websites or have feedback about accessibility, please do get in touch with us at digitalproducts@nationaltrust.org.uk.

Your feedback will help us to improve our website, so it is accessible to more people.