Information for suppliers

View of Edale from Edale Rocks at Kinder Scout in the Peak District, Derbyshire

As a UK conservation charity protecting historic places and green spaces it is important that goods and services meet our requirements and comply to our terms and conditions.

All orders will be subject to our standard terms and conditions unless different terms and conditions have been agreed between the supplier and the National Trust.
 

Sustainable Procurement

For us, making every penny count means getting the best price whilst minimising damage to the environment, supporting our local communities, treating our suppliers fairly and encouraging them to uphold our sustainability ethos.
 

Proactis

 
The National Trust is introducing a new supplier management system, Proactis. This will help us work efficiently with our suppliers and make sure we hold accurate and up-to-date information. Our registered suppliers will also have access to all tender opportunities for us and other organisations engaged with them via Proactis. And by operating more efficiently, we’ll be better positioned to support our cause.
 
We’ll write to our suppliers with details when we’re ready to start trading with them via Proactis, and they won’t need to take any action before then. If you are a prospective supplier who would like to tender your goods or services to the National Trust, please register on Proactis now at www.proactisplaza.com.
 

Existing Suppliers Invoicing

We are moving across to a new finance system and as part of that change we are changing the address we need you to send our invoices to, and we are also introducing the facility for you to deliver invoices to us by email. With effect from Monday 1st February we are asking most suppliers to update their billing system to use this new invoicing address information:

If you can email us a PDF or other electronic image of your invoices and credit notes then please send them to: supplierinvoices@nationaltrust.org.uk

Otherwise please post hardcopies of invoices and credit notes to us at this new PO Box address:

If you have queries about billing, invoicing or payments please contact:
National Trusts Suplier Invoices
PO Box 352
Darlington
DL1 9QQ
 
If you are a utility or one-bill supplier than we will have given you different address information, but unless we have contacted you directly about that then please use the address information above.
 

Existing Supplier Queries

If you have queries about billing, invoicing or payments please contact:
National Trust Finance Service Centre
Epsom Court
Epsom Road
Trowbridge
Wiltshire
BA14 0XF
Tel: 0844 800 4201
Email: fsc.customerservices@nationaltrust.org.uk
The stone circle at Avebury, Wiltshire
Our cause

Our cause 

While we're very passionate about open spaces and historic places, we're working hard in other areas too. We care about energy, the environment, food, farming, transport and heritage - to name just a few of our concerns.