Essential information

Working holiday group on the Stackpole Estate, Pembrokeshire 

Working holiday group on the Stackpole Estate, Pembrokeshire

Booking & enquiries

Booking a working holiday

The following provisions apply to holidays in the UK booked through The National Trust (see bottom of page for overseas working holidays):

There are a number of ways you can book a National Trust working holiday:

By phone - You can call our booking office from the 10 December 2013 giving your choice(s) and the codes of the holidays you really like the sound of. Just call 0344 800 3099, and don’t forget to have your Visa, Mastercard, Delta or Switch card details at hand. The contact centre is open in 2014 as follows:
Monday – Friday: 9.00am – 9.00pm
Saturday: 9.00am – 7.00pm
Sunday and Bank Holidays: 9.00am – 1.00pm
Our booking lines can be busy on Monday mornings. These opening times are subject to change. We are closed on Christmas Day, Boxing Day, New Year’s Day and Easter Sunday.

Online - Enquire by email or book online.

Booking confirmation

Once your booking has been accepted, you will be sent a confirmation pack giving details about your chosen holiday, arrival times and travel instructions. Allow up to seven days for your confirmation pack to arrive unless your holiday is imminent, in which case it will be given top priority.

Coming from overseas?

Until further notice, we are only able to accept bookings from participants with a European Economic Area or Swiss passport. We ask for participants to be at least 18 years of age and to have enough of a grasp of the English language to understand safety instructions.

Unfortunately we cannot offer Youth Discovery holidays to any non-UK participants. Call the booking office on +44 1225 7922 74 giving your choice(s) of holiday using the codes.

Please pay for your holiday using Visa, Access or Switch only.

Please note that we cannot organise work permits or visas for any overseas participants. Although we are unable to help with travel arrangements within the UK, we recommend you go online to www.visitbritain.com

Special assistance

If you use a wheelchair or can’t walk more than 500 metres without help, certain working holidays may not be suitable for you. You should check with the contact centre if you are not sure whether a particular holiday is suitable for you. You need to do this before you book your holiday.

If you have got any medical or dietary needs, we will do our best to help. We can also tell you which properties have things like ramps and specially adapted rooms.

It is really important that you let us know of any mobility issues before you book so we can tell you which accommodation would be best. Our sites do not have medical centres, and they are not designed to deal with existing conditions. Unfortunately, we do not have facilities for the hard of hearing or the blind. If you do have a sensory impairment, you need to have someone travelling with you who does not.

Booking terms and conditions

Age limits
You must be over 18 to book on a Working Holiday with the exception of Youth Discovery holidays which are specifically for 16-18 year olds. Please note that if you are under 18 years of age, a parent or guardian must sign the booking form. Apart from Youth Discovery holidays, there is no upper age limit as long as you can carry out the task at hand. There is an age limit for our insurance though – see below. The Family Holidays are designed for families with children aged between 6 and 17 years.

Payment

You will be required to pay the full sum for your working holiday at the time of booking.

Cancellations

  • If you cancel your holiday

Please do not apply for a working holiday unless you are certain you can attend. If you want to cancel your booking you must advise us. If you cancel your holiday and there are more than 28 days before your booked departure we will provide you with a refund of the price of your booking. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell travel arrangements, we make a cancellation charge of £15. If you cancel your holiday within 28 days of your departure date we regret that we can not provide you with a refund. The person who made the booking is responsible for paying the cancellation charge. Please note that we are not able to provide a refund under any circumstances for short breaks.

  • If we cancel your holiday

We aim to provide your holiday as booked, but if there are not enough people booked on your holiday, we may need to cancel it. For holidays to run successfully each holiday will have a minimum number of required participants, in the unusual event of your holiday not reaching this minimum, we will contact you at least two weeks before the start date to offer an alternative holiday or a full refund.

Regrettably, there may be instances where we need to make a last minute cancellation to a working holiday due to a number of different reasons. We will make every effort to only undertake this as a last resort and where this is absolutely necessary.

If in the unfortunate circumstance we do need to cancel your holiday we will try where possible to offer you an alternative holiday or full refund. We will always refund the difference in price if you choose the alternative holiday and it is of a lower standard and price than the original.

  • If we change your booking

We take every care to ensure that the details in this brochure are accurate at the time of printing. On rare occasions the holiday accommodation or the work task may have altered from the brochure description but you will be notified of such changes in advance. If any change is deemed a ‘major change’, you may either:

  1. Accept the new arrangement offered by us;
  2. Accept a replacement holiday from us of equivalent or closely similar standard and price, if one is available;
    or
  3. Cancel your holiday with us and receive a full refund of all monies paid.

Health and safety

We are committed to ensuring that all the necessary precautions are in place to protect you from dangers or hazards whilst on a working holiday. In accordance with the Health and Safety at Work Act 1974 (or equivalent Northern Ireland legislation) the National Trust is responsible for providing and maintaining a working environment which is, as far as is reasonably practicable, safe and without risk to health. Copies of the Trust’s written policy under this Act are available at Trust properties and offices. Trust staff will explain safety on site, including the safe use of tools, safe methods of carrying out the work involved and emergency procedures. We ask you to follow any instructions given to ensure that you come to no harm and that you do not put others at risk.

Insurance

You will need to take out a suitable insurance policy for you and anyone travelling with you. This includes infants and children. As with all insurance policies, terms and conditions apply, so you need to make sure you’ve got the right policy for you. The National Trust will not arrange insurance for participants.

Late bookings

Owing to the need to process payments and to pass details to the holiday leaders, we regret that bookings cannot be accepted less than seven days before the holiday is due to begin. For example, for a holiday starting on Friday or Saturday, the final booking day will be the previous Friday.

No pets
We regret that pets may not be brought to working holidays. This includes both the work site and the accommodation.

Transfers

Please inform us at least 28 days before the start date of your holiday if you wish to transfer your booking to a different holiday. There is a £10 administration charge for each transfer. Please confirm all transfers in writing. If you are prevented from taking the holiday that you have booked, you may transfer to another person, provided you meet the following conditions:

  1. You must authorise us to make the transfer
  2. The person to whom you transfer the holiday must comply with all the terms of the existing booking
  3. That person must accept the transfer and these terms and conditions
  4. We may charge an amendment fee which we will add to a new invoice which we shall issue to the person that accepts the transfer. The new invoice will include any monies that are outstanding in relation to the booking.
  5. You cannot transfer a working holiday booking to any other person later than 14 days before departure; and
  6. You will remain responsible for the payment of any balance on the new invoice should the person that has accepted the transfer fail to pay it.

Photographs
We always appreciate receiving photographs of working holidays. We may use the photographs you send us in publicity for the National Trust and the working holiday programme and, where we think it appropriate, to further the National Trust’s and it’s trading company’s charitable and commercial interests. We will try to credit photographers but this may not always be possible. If you supply us with photographs to use or have confirmed that you are happy for us to use photographs of you or your children at time of booking, but later change your mind, please inform us in writing.

Complaints

If there is a problem with your holiday we want to be the first to hear about it so that we can try and rectify the situation. Please inform the holiday leader or local Trust staff immediately so they can try and assist you; if you feel this is inappropriate, or you are not entirely satisfied then please contact the working holidays team at Melksham on 0844 800 3099 or email us.

Unreasonable behaviour

Most working holiday participants are keen to help complete the work tasks, enjoy the company of others and to share the domestic tasks. We reserve the right to terminate any participant’s holiday without compensation if their behaviour is likely to impair the enjoyment or health and safety of others, or causes offence. Such participants will be asked to leave and any applications to attend future holidays may be refused without further negotiation.

YOUR FINANCIAL PROTECTION
The Package Travel, Package Holidays And Package Tours Regulations 1992 (the ‘Regulations’) require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency. In accordance with the Regulations, the National Trust will hold all customers’ monies in a trust account until such times as the working holiday is complete.

Our responsibility for your holiday

We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. The services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). We’ve taken reasonable care to ensure that the services which make up your holiday advertised by us are provided by efficient and reputable businesses.

Overseas working holidays

The National Trust does not sell or offer for sale the working holidays that take place overseas. The working holidays that take place overseas are provided by National Trust organisations overseas. We are not affiliated with these Trusts. For full details of the overseas working holidays please contact the providers of these holidays.