Oldbury Hill Campsite rules

Arrival times

Arrivals between 13:00 - 20:00

Visitors should visit reception on arrival to be checked in and to be given their pitch information.

We highly recommended that you book in advance, particularly during peak season and at weekends. However, if you are arriving at our campsite without a booking, we suggest you aim to arrive between 1-2pm to establish if we have any availability for that night or phone ahead for information.

Departure times

Pitches: 11am on your day of departure

Subject to availability late departures may be arranged for an additional charge. Please check with one of the team at reception on the morning you are due to leave.

During peak times and school holidays we are very unlikely to be able to offer a late check-out.

Touring pitches

The basic charge includes one adult, one tourer (maximum length of 8 metres) and one car.

There are additional charges for extra guests or equipment, you’ll need to let the team know before you arrive to make sure these can be accommodated and we have allocated you an appropriate pitch.

Tent pitches

The basic charge includes one adult, one tent (up to 5mx7m) one car.

There are additional charges for extra guests or equipment and you’ll need to let the team know before you arrive to make sure these can be accommodated and we have allocated you an appropriate pitch. Maximum occupancy per pitch.

There is a maximum of six people in total per pitch, with a maximum of four adults staying overnight on each pitch.

Minimum stay

For all advance bookings there is a minimum stay of two nights during high season weekends and three nights on Bank Holidays.

Electric hook up

To be sympathetic to our surroundings we have minimised our electric sockets to subtle green shared bollard points. Each pitch is allocated one socket and we recommend you have a 25-metre cable to make sure you can access the bollard.

Electric car charging

We currently have no designated EV points at Oldbury Hill campsite. Zap-map will be able to help you find the nearest charging points.

Groups

During peak season and weekends we are unable to accommodate any groups of more than four separate pitches, and any large groups of family or friends are only accepted with prior agreement. Our site is not suitable for stag, hen or large birthday parties.

All group leaders must complete a group booking form including full details of the number in their party and the number of tents and vehicles.

If you are with an educational group such as a school, Scouts or Duke of Edinburgh Award, please use the group booking enquiry form towards the bottom of the page.

Parking

Guests are able to park one car near their pitch and any additional cars will be parked away from you pitch.

Dogs/pets

Dogs are welcome on the campsite (maximum of two per pitch) and please let us know when you book.

Quiet times

We ask that our visitors are considerate to their neighbours at all times. ‘Quiet time’ is between 10pm and 7am.

Fires/Barbecues

Campfires and fire pits are not allowed, but barbecues are permitted for cooking if they are raised off the ground to prevent grass damage. Bricks are available at reception, please ask one of the campsite team if you need them.

During very hot and dry spells we may have to restrict the use of charcoal barbeques so please check with the campsite before you arrive.

Safety

Cooking inside tents is not permitted due to carbon monoxide poisoning which can be lethal.

Smoking

Smoking is not permitted in any of the campsite buildings.

Special requests

If you have any special requests, please note them at the time of booking. We will do our best to accommodate requests, but they cannot be guaranteed.

Lost property

If you leave any of your possessions behind at the campsite, please contact us as soon as possible.

We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you. If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs.

Where possible, we’ll hold lost property for three months after which it’ll be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.

Problem or complaint

Every reasonable care will be taken to ensure that the camping pitch and site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the Visitor’s departure from the campsite if the Visitor did not make the problem or complaint known to staff during the Visitor’s stay. If you supplied an email address at the time of booking, a survey will be emailed to you for your comments after your stay. All complaints made after the Visitor’s departure should be made in writing by post or email to:

Guest Relations Manager

National Trust Holidays, Heelis, Kemble Drive, Swindon, SN2 2NA

Email: guestrelations@nationaltrust.org.uk.

Small print

In addition to the site rules above we also have some terms and conditions that apply to your booking. Please read through them.