Visitors with disabilities

The garden at Erdigg, Clwyd

We enjoy welcoming everyone to the places we look after and we’re working hard to make sure those with disabilities have a good experience. Assistance dogs are very welcome.

Our staff and volunteers will do everything they can to ensure that you enjoy your visit. If you feel that it would be useful to contact the property in advance of a visit to discuss specific access requirements, please do so.

Basic facilities

Most properties have a good degree of access. We are committed to developing and promoting inclusive access solutions at our properties that are creative and sensitive to the surroundings.

Unless otherwise mentioned in the relevant property information, all properties have adapted toilets. Many properties provide manual wheelchairs for loan. Self-drive and volunteer-driven powered mobility vehicles are available at some of our larger gardens and parks.

Wherever possible, we admit users of powered wheelchairs and similar small vehicles to our places. This is subject to the physical limitations of the individual building and any other temporary constraints applying on the day. Please telephone the property in advance to check.

Entry fees

Our admission policy admits the necessary companion, or carer, of a disabled visitor free of charge, on request, while the normal membership, or admission fee, applies to the disabled visitor.

To save having to ‘request’ a companion’s free entry, an 'Access for all Admit One Card' can be issued by our Supporter Service Centre. This card is made out in the name of the disabled person, not the companion, so there is not a restriction to taking the same person on each visit.

To request an Access for all Admit One Card, please either email our Supporter Service Centre or phone them on 01793 817634. They will need the name and full postal address of the disabled person.


The majority of our properties offer Braille and large print guides. Many properties are also developing sensory information. These highlight items which can be touched, also particularly important sounds and scents that relate to the property.

Induction loops have become increasingly available at properties. We still practise the principles of the sympathetic hearing scheme that was previously administered by Hearing Concern.

All online property pages contain information about access and facilities available for disabled visitors. You can also perform a specific search for properties that offer facilities for disabled visitors.


There is further access information about properties in each region to download below.

East of England
North East
North West
Northern Ireland
South East
South West

For National Trust members, our Magazine is also available on CD from the RNIB. To order a copy, please contact them directly with your membership number. You can phone them on 01733 375 370 or email:

Working with other organisations

We work with similar organisations, as well as national and local disability groups, to help us to assess ways in which we can make our properties more accessible.