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A member of staff at Tarn Hows, Cumbria
A member of staff at Tarn Hows, Cumbria | © National Trust Images/Paul Harris

Help centre

Do you need help with becoming a member, visiting a place or using our online shop? Whatever your question, we’re here to help.

Help with your next visit

Visitors in the library at Oxburgh Hall, Norfolk

Visiting and booking frequently asked questions 

Find answers to some of the most commonly asked questions about visiting and using the booking system.

Visitors being shown some items by member of staff on a house tour of 575 Wandsworth Road, London

Places you need to pre-book 

Planning a day out at one of the houses, buildings or gardens we care for? Some places need to be booked in advance. Read on to find out which places require booking, and learn how you can join a guided tour experience.

Visitors on a tour of the Royal Oak Foundation Conservation Studio at Knole, Kent

Group visits frequently asked questions 

Visiting us with a group? Then our answers to your frequently asked questions might help with any question you may have.

Visitors walking with a guide dog in the garden at Bodnant Garden, Conwy, Wales

Access for everyone 

We welcome disabled visitors, companions, carers and assistance dogs. Find out about our Essential Companion card for individuals and Links Pass for groups.   

Visitors exploring the Green trail at the Giant's Causeway, County Antrim

Enhanced facilities for disabled visitors 

Find out more about which places in our care have specialised facilities for disabled visitors.

Visitors walking through the gardens in August at Little Moreton Hall, Cheshire

Explorer Pass 

If you're planning a trip in England, Wales and Northern Ireland this year, buy a National Trust Explorer Pass for entry to most of the places in our care. With 4-, 8- and 14-day options available, the pass can be tailored to fit your trip. Discover where you can visit with the Explorer Pass and how to buy yours.

A group of people by a car parking machine

Car parking frequently asked questions 

Discover the answers to the most common questions about National Trust parking, from how and why to scan your card to what to do if you’re a non-member or about to join.

Help with membership

A volunteer welcomes two visitors outside at Rufford Old Hall in Lancashire

Membership enquiries 

Find frequently asked questions, information on how to manage your membership with My Account and more.

Visitors in the garden in June at Godolphin, Cornwall

Senior membership 

If you're an existing member aged 60 or over and you've been a member for at least the last three consecutive years, you're eligible for our senior membership rate.

Other ways we can help

Drawing room at the Rothley Lakehouse, Northumberland, a luxury lakefront cottage with its own self-contained cottage.

Holiday FAQs and essential information 

Find the answers to the most commonly asked questions from our guests, from how to book to what it's like to stay in a heritage building.

Mottistone Manor Farmhouse, a National Trust holiday cottage

Holidays booking information 

Find everything you need to know about your National Trust holiday, from frequently asked questions and essential booking information to our terms and conditions.

Volunteer speaking with two visitors at Plas Newydd, Anglesey, Wales,

Volunteering FAQs 

These frequently asked questions should give you all you need to know about who can volunteer, what it involves and how to apply.

A kayaker on the River Fal with autumn trees either side, seen from the beach at Trelissick, Cornwall

Fundraise for us 

Want to set yourself a challenge and raise money to support the places you love? Find out how you can fundraise for us and help to protect land, nature, buildings and more.

A selection of gift cards

Online shop help centre 

Find out all you need to know about purchasing from our online shop, from searching for a product to ordering and returns. You'll also find contact details if you need to get in touch.

How to contact us

Welcome assistant with visitors in the reception area at Attingham Park, Shropshire

Contact us 

Can't find the answer you're looking for? We're here to help. Find the contact details for our customer service team, head office and regional teams as well as our online shop and holidays teams.

Contact us


If you're not sure who you need to speak to you can email us with your full name, full address and supporter/member number and someone will get back to you.


The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.

0344 800 1895


If you'd like to write to us, our address is:

The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH