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Member of reception staff holding out map of property for a visitor at Hardwick, Derbyshire
Visitor welcomed by the reception staff at Hardwick, Derbyshire | © National Trust Images/Annapurna Mellor

Help centre

Do you need help with becoming a member, visiting a place, or using our online shop? Whatever your question, we’re here to help.

Help with membership

Visitors at Wimpole Estate, Cambridgeshire

Membership enquiries 

Find out about the different types of memberships available, learn how to change your details or renew your membership online and much more.

Two visitors giving big smiles inside Mompesson House, Wiltshire

Senior membership 

If you're an existing member aged 60 or over and you've been a member for at least the last three consecutive years, you're eligible for our senior membership rate.

Help with the website and app

Visitors at Red House, Kent

National Trust app 

Download the National Trust app for mobile and tablet, and you'll unlock a whole new world of discovery, with information on more than 500 places across the UK.

Other ways we can help

Visitor along the Lake Walk on an electric mobility scooter at Mount Stewart, County Down

Access for everyone 

We welcome disabled visitors, companions, carers, and assistance dogs too. Find out about our Essential Companion card for individuals and Links Pass for groups.   

A volunteer talking to a visitor at Wightwick Manor and Gardens, West Midlands

Volunteering FAQs 

These frequently asked questions should give you all you need to know about who can volunteer, what it involves and how to apply.

Mottistone Manor Farmhouse, a National Trust holiday cottage

Holidays booking information 

Find everything you need to know about your National Trust holiday, from frequently asked questions, essential booking information, to our terms and conditions.

Visitors outside the National Trust shop at Aira Force, Ullswater, Cumbria

Contact the holidays team 

If you'd like to get in touch, please contact us on 0344 800 2070 or email We're open for enquiries: Monday to Saturday: 9am – 5pm Sunday: Closed.

A group of visitors cycling through the Wallington estate in autumn

Fundraise for us 

Want to set yourself a challenge and raise money to support the places you love? Find out how you can fundraise for us and help to protect land, nature, buildings and more.

A group of people being shown around a garden. The tour guide is pointing left and people are looking that way.

Group visits frequently asked questions 

Visiting us with a group? Then our answers to your frequently asked questions might help with any question you may have.

Two visitors explore displays inside Mompesson House, Wiltshire

Visiting and booking frequently asked questions 

Find answers to some of the most commonly asked questions about visiting and using the booking system.

How to contact us

Guided tour in the chapel of St Cuthbert's at Farne Islands, Northumberland

Contact us 

Got a question? We're here to help.

Contact us


If you're not sure who you need to speak to you can email us with your full name, full address and supporter/member number and someone will get back to you.


The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.

0344 800 1895


If you'd like to write to us, our address is:

The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH