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Staff and volunteer training day at Studland Bay, Dorset
Staff and volunteer training day at Studland Bay, Dorset | © National Trust Images/James Dobson

Help centre

Do you need help with becoming a member, visiting a place, or using our online shop? Whatever your question, we’re here to help.

Help with membership

Visitors at Wimpole Estate, Cambridgeshire

Membership enquiries 

Find out about the different types of memberships available, learn how to change your details or renew your membership online and much more.

Nordic walking on the estate at Lyme, Cheshire

Senior membership 

If you're an existing member aged 60 or over and you've been a member for at least the last three consecutive years, you're eligible for our senior membership rate.

Help with your next visit

A family exploring the Tudor way of living inside the manor house at Little Moreton Hall, Cheshire

Visiting and booking frequently asked questions 

Find answers to some of the most commonly asked questions about visiting and using the booking system.

Visitors inside the Conservation Studio at Knole, Kent

Places you need to pre-book 

Planning a day out at one of the houses or gardens we care for? Some places need to be booked in advance. Find out which places need pre-booking and learn how you can join one of the new guided tour experiences.

A group of people being shown around a garden. The tour guide is pointing left and people are looking that way.

Group visits frequently asked questions 

Visiting us with a group? Then our answers to your frequently asked questions might help with any question you may have.

Family walking alongside Lake Windermere at Fell Foot during winter, Cumbria

Access for everyone 

We welcome disabled visitors, companions, carers and assistance dogs. Find out about our Essential Companion card for individuals and Links Pass for groups.   

Family exploring the garden in winter at Shugborough Estate, Staffordshire

Enhanced facilities for disabled visitors 

Find out more about which places in our care have specialised facilities for disabled visitors.

Visitors in the garden in January at Charlecote Park, Warwickshire

Touring Pass 

If you're travelling to the UK from overseas this year, buy a National Trust Touring Pass for entry to more than 300 places in our care. With 7-day and 14-day options available, the pass can be tailored to fit your trip. Discover where you can visit with the Touring Pass and how to buy yours.

Visitors using the car park ticket machine at Stourhead in Wiltshire

Car parking frequently asked questions 

Discover the answers to the most common questions about National Trust parking, from how and why to scan your card to what to do if you’re a non-member or about to join.

Other ways we can help

Drawing room at the Rothley Lakehouse, Northumberland, a luxury lakefront cottage with its own self-contained cottage.

Holiday FAQs and essential information 

Find the answers to the most commonly asked questions from our guests, from how to book to what it's like to stay in a heritage building.

Mottistone Manor Farmhouse, a National Trust holiday cottage

Holidays booking information 

Find everything you need to know about your National Trust holiday, from frequently asked questions, essential booking information, to our terms and conditions.

A volunteer talking to a visitor at Wightwick Manor and Gardens, West Midlands

Volunteering FAQs 

These frequently asked questions should give you all you need to know about who can volunteer, what it involves and how to apply.

A kayaker on the River Fal with autumn trees either side, seen from the beach at Trelissick, Cornwall

Fundraise for us 

Want to set yourself a challenge and raise money to support the places you love? Find out how you can fundraise for us and help to protect land, nature, buildings and more.

Give the gift of choice with a National Trust gift card

Online shop help centre 

Find out all you need to know about purchasing from our online shop, from searching for a product to ordering and returns. You'll also find contact details if you need to get in touch.

How to contact us

Staff member speaking with visitors in the reception area at Coleton Fishacre, Devon

Contact us 

Got a question? We're here to help.

Contact us


If you're not sure who you need to speak to you can email us with your full name, full address and supporter/member number and someone will get back to you.


The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.

0344 800 1895


If you'd like to write to us, our address is:

The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH