Help centre
Do you need help with becoming a member, visiting a place, or using our online shop? Whatever your question, we’re here to help.
Help with membership
Membership enquiries
Find out about the different types of memberships available, learn how to change your details or renew your membership online and much more.
Senior membership
If you're an existing member aged 60 or over and you've been a member for at least the last three consecutive years, you're eligible for our senior membership rate.
Help with the website and app
National Trust app
Download the National Trust app for mobile and tablet, and you'll unlock a whole new world of discovery, with information on more than 500 places across the UK.
Other ways we can help
Access for everyone
We welcome disabled visitors, companions, carers, and assistance dogs too. Find out about our Essential Companion card for individuals and Links Pass for groups.
Volunteering FAQs
These frequently asked questions should give you all you need to know about who can volunteer, what it involves and how to apply.
Holidays booking information
Find everything you need to know about your National Trust holiday, from frequently asked questions, essential booking information, to our terms and conditions.
Contact the holidays team
If you'd like to get in touch, please contact us on 0344 800 2070 or email holiday.enquiries@nationaltrust.org.uk. We're open for enquiries: Monday to Saturday: 9am – 5pm Sunday: Closed.
Fundraise for us
Want to set yourself a challenge and raise money to support the places you love? Find out how you can fundraise for us and help to protect land, nature, buildings and more.
Group visits frequently asked questions
Visiting us with a group? Then our answers to your frequently asked questions might help with any question you may have.
Visiting and booking frequently asked questions
Find answers to some of the most commonly asked questions about visiting and using the booking system.
How to contact us
Contact us
Got a question? We're here to help.
Contact us
If you're not sure who you need to speak to you can email us with your full name, full address and supporter/member number and someone will get back to you.
Call
The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.
Write
If you'd like to write to us, our address is:
The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH