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Holiday FAQs and essential information

Drawing room at the Rothley Lakehouse, Northumberland, a luxury lakefront cottage with its own self-contained cottage.
The drawing room at Rothley Lakehouse, Northumberland | © National Trust / Mike Henton

Find the answer to some of our most frequently asked questions about National Trust holidays, from how to book to what it's like to stay in a heritage building.

Book with confidence

If your holiday needs to be rescheduled due to guidance issued by the government and devolved administrations, you’ll have the option to postpone your holiday for up to 24 months or have a full refund, with no administration fee.

If your holiday price goes down when you postpone it, we’ll refund you the difference if the balance has been paid in full. And if your holiday price goes up, we’ll offer up to 10% off your affected booking towards your new holiday.

If there's no current guidance in place for the date of your holiday, normal terms and conditions apply, but if you're still unsure about travelling, you can change your booking with 30 days' notice.

Read our terms and conditions below:

If, after cancellation, we obtain a replacement booking, we'll refund the resold nights less the difference in price if applicable and an administration fee of £25 and retain the applicable cancellation fee on any unsold nights. Please contact us after the date of your original stay to check if the nights were resold.

Please note, this does not apply to campsite bookings.

We would always recommend you take out travel insurance as soon as you have made your booking to cover any unexpected changes to your personal circumstances or if severe weather stops you from travelling. Please also familiarise yourselves with the cancellation policy in the terms and conditions.

Getting in touch

If you’d like to discuss your holiday cottage booking, please get in touch with us at or 0344 800 2070. The Holidays Service Centre is open Monday to Saturday 9am to 5pm.

For all campsite bookings, please contact and mention the campsite you're interested in.

Holidays FAQs

The first double bedroom at The Slipway, Croyde, Devon

Book your holiday

Go on holiday to one of the places in our care for a trip filled with memories, while helping us look after these places well into the future.