Got a question about a new or existing booking? We're here to help.
Exterior view of The Mill CottageNational Trust / Paul Watts
Need to speak to someone?
In line with government advice on the coronavirus outbreak (COVID-19), we’ve had to temporarily close our holiday operations and central holidays contact centre for the health and safety of our guests and staff.
We're currently in the process of contacting all guests impacted by this situation to discuss their options.
If your holiday has been affected by the temporary closure, we ask that you please wait for us to contact you directly. If you’d like to postpone your holiday to a later date, or would like support on claiming on your travel insurance if you choose to cancel, please let our team know when they get in touch with you directly.
Guests with the earliest booking dates will be contacted first. We’ll then continue to contact all guests on a chronological basis based on their booking date.
For any questions you may have in the meantime, please take a look at our FAQs below.
Thank you again for your patience in these exceptional circumstances.
I have an urgent enquiry - how can I get in touch?
If your query is really urgent and can't wait, please email us at cottages@nationaltrust.org.uk and our small team of staff will do their very best to help you.
Exterior of The Tower holiday cottage, NorfolkNational Trust / Mike Henton
If you've booked to stay with us during this time of temporary closure, we'll get in touch with you directly to discuss your options including postponing your holiday to a later date. Please bear with us and we hope you'll find some of the answers to the most common questions we're receiving in our FAQs advice.
