Contact the holidays team

Got a question about a new or existing booking? We're here to help.

Exterior view of The Mill Cottage, Devon
Need to speak to someone?

Our central holidays contact centre is now open.

If you'd like to get in touch, please contact us at or on 0344 800 2070.

We’re delighted to welcome our guests back to their National Trust holiday, across many of the historic and naturally beautiful locations that we look after.

We’re pleased to be reopening holiday cottages and campsites from Wednesday 1 July in Northern Ireland and from Saturday 4 July in England.

We hope to reopen cottages from Monday 13 July in Wales and our campsites remain closed for now, in line with Welsh Government guidance.

We’re closely following all government guidance and will continue to reopen gradually and safely, with the health and wellbeing of our guests, staff and volunteers as our top priority.

Guests with the earliest booking dates are being contacted first. We’ll then continue to contact all guests on a chronological basis based on their booking date.

For any questions you may have please take a look at our FAQs below.

If you have a question which this doesn’t answer please contact or call our team on 0344 800 2070 for all holiday enquiries and proposed booking re-arrangements.


Exterior of The Tower holiday cottage, Norfolk

Reopening FAQs 

We’re now taking action behind the scenes to make sure all of our guests can enjoy the holiday they’ve been longing for. Please bear with us and we hope you'll find some of the answers to the most common questions we're receiving in our FAQs advice.

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