Contact the holidays team

Got a question about a new or existing booking? We're here to help.

Exterior view of The Mill Cottage, Devon
Need to speak to someone?

If your question is about an existing booking, please have your booking reference number to hand, or include it in your email. If you have a question about a property, please include the property name in the subject line of your email.

Holiday cottages

Call the team on 0344 800 2070 (local call rates apply) or send an email to cottages@nationaltrust.org.uk

Camping, bunkhouses and bothies

To contact the team please see the contact details on the individual accommodation pages.

Working holidays

Call the team on 0344 800 3099 (local call rates apply) or send an email to working.holidays@nationaltrust.org.uk

Opening Times

If you would like to speak to one of the team they are available:

Monday to Friday: 9.00 - 21.00

Saturday: 9.00 - 19.00

Sunday: 9.00 - 13.00


Good Friday: 9.00 - 19.00

Bank Holidays: 9.00 - 17.00

Christmas Eve: 9.00 - 19.00


Closed: Christmas Day, Boxing Day and New Year's Day. 

Garden Cottage, Leominster

Booking information 

From frequently asked questions, essential booking information, to our terms and conditions, find everything you need to know about your National Trust holiday.

The idyllic outside dining area at Ferry Cottage, Brixham, Devon

Pay your balance 

If you’ve already booked a holiday with us you can now pay the remaining balance online. All you need is your booking reference number and the surname on your confirmation email.

Stay up to date

Book a holiday

Go on a holiday at one of our places and you’ll not just have a trip filled with special memories, but you’ll help us care for these places well into the future.