Frequently asked questions
Find the answers to the most commonly asked questions from our guests, from how to book to what it's like to stay in a heritage building.
Contact the holidays team
Got a question about a new or existing booking? We're here to help.
Need to speak to someone about cottages, bothies or bunkhouses?
If you'd like to get in touch about cottages, bothies or bunkhouses, please contact us at holiday.enquiries@nationaltrust.org.uk or on 0344 800 2070.
We're open for enquiries:
Monday to Saturday: 9am - 5pm (except for bank holidays*)
Sunday: Closed
*Bank holidays: 9am - 4pm, except for Christmas Day, Boxing Day and New Year's Day, when we're closed
Christmas 2025 opening hours:
Monday 22 – Wednesday 24 December: 9am – 5pm
Thursday 25 – Friday 26 December: Closed
Saturday 27 December: 9am – 4.30pm
Sunday 28 December: Closed
Monday 29 – Wednesday 31 December: 9am – 5pm
Thursday 1 January: Closed
Friday 2 January: 9am - 5pm
Need to speak to someone about campsites?
If you'd like to get in touch about campsites, please contact us at campsite.bookings@nationaltrust.org.uk or on 0345 266 0795.
We're open for enquiries:
Monday to Saturday: 10am - 4pm
Sunday: Closed
Christmas 2025 opening hours:
Monday 22 – Wednesday 24 December: 10am – 4pm
Thursday 25 – Friday 26 December: Closed
Saturday 27 December: 10am – 4pm
Sunday 28 December: Closed
Monday 29 – Wednesday 31 December: 10am – 4pm
Thursday 1 January: Closed
Friday 2 January: 10am – 4pm