Annual Report 2016/17 released
Our Annual Report 2016/17 has been launched.
It reveals that a record amount of £139.3 million was spent on maintaining and improving some of Britain’s best-loved places in 2016; a 15 per cent rise on the £120.8 million spent the previous year.
A further £255 million was spent on the day-to-day costs involved in operating over 500 of our places across Wales, Northern Ireland and England.
Donations and gifts from legacies also rose as generous supporters pledged a combined £73 million to us last year, helping to fund a number of different projects including a campaign to reinvigorate Churchill’s legacy and secure the future of his former Chartwell home.
Around 96 per cent of our visitors scored their experience as enjoyable last year – well above the industry average. We are working on strengthening our programme of events at properties and improving facilities, like tea shops and car parks.
Director-General Helen Ghosh said, 'We’re not complacent and know there’s still room for improvement. We know some properties can become crowded over certain key weekends in the year, which can affect visitor enjoyment and we know that people’s expectations continue to grow. We’re working hard to address these issues, but we’re confident that the Trust is in good health and the figures show that the overwhelming majority of people enjoy visiting our places.'
We rely on the support of our members, donors and volunteers, as well as income from grant-making bodies and commercial activities such as retail and catering, to look after the places in our care.
We have recently reached a milestone of five million members and this growing support has enabled us to undertake a 19.8m restoration project at Knole, including opening a beautiful new conservation studio where visitors can engage with conservators in action, and to replace a leaking roof as part of a £4 million project at Dyrham Park.