Contact us

Got a question? Get in touch, we're here to help

Visitors walking with their dog at Lindisfarne Castle, Northumberland

Queries about booking a visit now we are reopening

If you want to book a visit to one of our places, the best way to do this is online.

If you don't have access to the internet or have a specific booking need, our call centre advisers will be happy to help. Please note that our advisers will need to book your tickets through the same online booking system so won't be able to provide a faster service. While we're working as quickly as possible there may be long wait times during busy periods, please bear with us.

Unfortunately, our call centre advisers won't be able to provide tickets to places that are fully booked. Every Friday we're release new tickets for the following week, and we're opening more places as quickly as we can, so it's worth checking back regularly to see what's available.

We're working hard to answer email queries but due to unusually high levels of enquiries it may take us up to seven days to respond to questions.

Thanks for your patience and support. We're really looking forward to welcome you back.

Find out how to book your visit and what to expect >

Check our helpful coronavirus FAQs >

Contact our call booking team on 0344 249 1895

Visitors in the garden in autumn at Wallington, Northumberland

Help centre

Whatever your question about the National Trust, you're most likely to find the answer in our Help centre.

Find the answer

Ham House and Garde, South Terrace in winter

Contact a place

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.

The front facade at Heelis, the central office for The National Trust in Swindon, Wiltshire

Contact our HQ teams

Got a question for one of our main departments? Here are the contact details for our central, press, magazine, holidays, volunteering, recruitment and website teams.

The Project Team in the Marble Hall at Clandon Park, Surrey

Contact our regional teams

If you have a query about something local to you, here are the details for our regional teams.

High Hallgarth cottage in winter surrounded by mountains and winter trees

Contact the holidays team

Got a question about a new or existing holiday booking or simply need more information? Our holidays team are here to help at  holiday.enquiries@nationaltrust.org.uk or on 0344 800 2070.

Contact the Online Shop

If you have a query about an order you’ve placed on our online shop or questions about any of our products, please contact our customer service team at online.shop@nationaltrust.org.uk or on 0300 123 2025.

Man using My National Trust on a tablet — My National Trust

Register for My National Trust today

If you’re 13 or older, you can start using My National Trust to manage your membership. All you need is an email address, and your member number (it’s on your membership card). Once signed up, you can update your personal details, track payments, and plan future visits to the places we look after.

Email

Please only email us if you have urgent queries at enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number

Email us

Call

Our Supporter Services call centre has re-opened for urgent calls. Get in touch on 0344 800 1895 (local call rates apply)

Write

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH