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Got a question? Get in touch, we're here to help

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Stretch your legs at Cragside

Help centre  

Whatever your question, you're most likely to find the answer in our Help centre.

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Register for My National Trust today 

If you’re 13 or older, you can start using My National Trust to manage your membership. All you need is an email address, and your member number (it’s on your membership card). Once signed up, you can update your personal details, track payments, and plan future visits to the places we look after.

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Contact a place 

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.

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My card has an incorrect card expiry date

Unfortunately a small number of our March 2018 member cards have been incorrectly printed with an expiry date of February 2019 instead of March 2019. If you see this mistake on your card we’re sorry this happened. This printing error won’t affect the validity of your card and you’ll still be able to use it at our car parks and admission tills until the end of March 2019. If you pay by Direct Debit you’ll receive your next set of membership cards in February 2019, which are valid until March 2020.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895.

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Chat to our team online

Get an instant response from one of our friendly team between 8am-7.45pm on weekdays, and 9am-4.45pm on weekends. It’s the easiest and quickest way to get in touch.

Chat now


Please email us at with your full name, full address and supporter/member number


Get in touch on 0344 800 1895 (local call rates apply). Open 9.00am - 5.30pm weekdays, 9.00am - 4.00pm weekends & bank holidays


Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

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