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Got a question? Get in touch, we're here to help

Family rock pooling on the beach at Birling Gap
Family walking dogs

How to book your visit and what to expect 

We've started to open some gardens and parks in England and Northern Ireland. To limit numbers and keep everyone safe, you can only visit by booking tickets in advance. A lot of places are now fully booked up to 14 June, but we release new tickets every Friday, and we’re also opening more gardens and parks every week. More than 200 coastal and countryside car parks are also open. All houses remain closed at the moment, and all places in Wales remain closed in line with Welsh government advice. Read this article to find out what's open and what to expect from your visit.

How to book your visit
Spring reflections at Sheffield Park, East Sussex

Reopening and coronavirus FAQs 

Our Supporter Services call centre has re-opened for urgent calls, with a reduced team, so please bear with us. We hope you'll find some of the answers to the most common questions we're receiving in our FAQs advice.

Family visiting Mottisfont, Hampshire in spring

Help centre  

Whatever your question about the National Trust, you're most likely to find the answer in our Help centre.

Find the answer
Plas Newydd gardens from above, Anglesey

Contact a place 

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.

Find a place
The front facade at Heelis, the central office for The National Trust in Swindon, Wiltshire

Contact our HQ teams  

Got a question for one of our main departments? Here are the contact details for our central, press, magazine, holidays, volunteering, recruitment and website teams.

Kayaking near Old Harry Rocks, Dorset

Contact our regional teams 

If you have a query about something local to you, here are the details for our regional teams.

Exterior view of The Mill Cottage, Devon

Contact the holidays team 

In line with government advice on the coronavirus outbreak (COVID-19), we’ve had to temporarily close our central holidays contact centre for the health and safety of our staff. We're currently contacting all guests impacted by our holidays closure. If your query is really urgent and can't wait, please email us at cottages@nationaltrust.org.uk

Sculptures from the National Trust Shop

Contact the Online Shop 

In light of the government’s latest advice, we’ve made the decision to stop taking orders online or over the phone. The safety of our staff and those we work with throughout the supply chain is our priority. If you have any questions in relation to your order, please contact us on 0300 123 2025 between 8am - 8pm (Mon-Sat).

Man using My National Trust on a tablet

Register for My National Trust today 

If you’re 13 or older, you can start using My National Trust to manage your membership. All you need is an email address, and your member number (it’s on your membership card). Once signed up, you can update your personal details, track payments, and plan future visits to the places we look after.

Register or sign in

Email

Please only email us if you have urgent queries at enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number

Email us

Call

Our Supporter Services call centre has re-opened for urgent calls. Get in touch on 0344 800 1895 (local call rates apply)

Write

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

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