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Got a question? Get in touch, we're here to help

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Stretch your legs at Cragside

Help centre  

Whatever your question, you're most likely to find the answer in our Help centre.

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Avebury

The law has changed – don’t get left out 

New data protection laws mean you have more control over how you hear from us. But if you don’t opt in, you might end up getting left out.

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Register for My National Trust today 

If you’re 13 or older, you can start using My National Trust to manage your membership. All you need is an email address, and your member number (it’s on your membership card). Once signed up, you can update your personal details, track payments, and plan future visits to the places we look after.

Register or sign in
Plas Newydd gardens from above, Anglesey

Contact a place 

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.

Find a place
Members pack with no binoculars 2018

My card has an incorrect card expiry date

Unfortunately a small number of our March 2018 member cards have been incorrectly printed with an expiry date of February 2019 instead of March 2019. If you see this mistake on your card we’re sorry this happened. This printing error won’t affect the validity of your card and you’ll still be able to use it at our car parks and admission tills until the end of March 2019. If you pay by Direct Debit you’ll receive your next set of membership cards in February 2019, which are valid until March 2020.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895.

Go to My National Trust
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Chat to our team online

Get an instant response from one of our friendly team between 8am-7.45pm on weekdays, and 9am-4.45pm on weekends. It’s the easiest and quickest way to get in touch.

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Exterior view of The Mill Cottage, Devon

Contact the Holidays team 

If you have any questions, or need more information, our Holidays Team will be able to help.

Sculptures from the National Trust Shop

Contact the Online Shop 

If you'd like help with placing an order, or you want find out about an order you've already made, or if you have any questions at all about our products, etc then please give our friendly call centre call on 0300 1232025 between 8am - 8pm (Mon - Sat).

Email

Please email us at enquiries@nationaltrust.org.uk with your full name, full address and supporter/member number

Email us

Call

Get in touch on 0344 800 1895 (local call rates apply). Open 9.00am - 5.30pm weekdays, 9.00am - 4.00pm weekends & bank holidays

Write

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

The front facade at Heelis, the central office for The National Trust in Swindon, Wiltshire

Contact our HQ teams  

Got a question for one of our main departments? Here are the contact details for our central, press, magazine, holidays, volunteering, recruitment and website teams.

Kayaking near Old Harry Rocks, Dorset

Contact our regional teams 

If you have a query about something local to you, here are the details for our regional teams.

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