Contact us

Got a question? Get in touch, we're here to help

Two ladies walking in the autumn
Stretch your legs at Cragside

Help centre  

Whatever your question, you're most likely to find the answer in our Help centre.

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My National Trust 

Register or sign in to manage your membership online with My National Trust. All you need is your member number and email address and you can get started today – from changing your address to amending your Direct Debit, it’s easy to update your account.

Plas Newydd gardens from above, Anglesey

Contact a place 

Do you have a question or feedback for one of our places? To find the contact details for a specific place, go to the Overview section on its web page.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895. Your car park sticker will continue to give you free parking at all our places.

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Chat to our team online

Get an instant response from one of our friendly team between 8am-7.45pm on weekdays, and 9am-4.45pm on weekends. It’s the easiest and quickest way to get in touch.

Chat now


Please email us at with your full name, full address and supporter/member number


Get in touch on 0344 800 1895 (local call rates apply). Open 9.00am - 5.30pm weekdays, 9.00am - 4.00pm weekends & bank holidays


Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

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