What if the pay-and-display machine isn’t working?
Staff are often on hand in our car parks to help visitors. If the car park machine isn't working or is out of order, please see if there is someone available to help you. If not, where possible please leave a note in your windscreen with your arrival time and member number which can be found on your card (if you are a member).
The scanner doesn’t seem to be working – why not?
We are in the process of activating the scanners in our pay-and-display machines so, whilst the majority of machines have a scanner these are not yet working in all machines. The signs at the machine should indicate if the scanner is inactive. If you have any concerns, please see a member of staff, if available.
Why won’t my card scan?
We’re aware of a print issue with a small batch of our membership cards, which means that the QR/barcode is not reading correctly (both at our visit tills and in our pay-and-display machines). We are unable to identify which members have been affected in order to replace the card. If you find that you are not able to scan at more than one site, please do get in contact for a replacement card via My National Trust.
Will members be fined if they do not have their membership cards?
No. At some of our pay-to-enter properties we are able to check your membership on our system and can allow entry without your card. However, at smaller properties where we are unable to check your membership, you may be asked to pay the entry fee, which you can reclaim (minus an admin charge) from our membership department. If you do not have your card to scan for free parking you may receive a compliance notice if you do not pay for a ticket - this will not incur a fine.
Getting to and from the machine is difficult for me. What are you doing to help?
If you have mobility issues and you are a Blue Badge holder, remember that you're able to park for free in our pay-and-display car parks as long as you display your badge – there is no need to scan. Though if you are with someone who can scan on your behalf, remember that the property will benefit from your visit.
Will the car stickers be phased out?
The National Trust has produced a car 'badge' of some sort for 70 years and we know that many members love displaying their car sticker, so the National Trust is not looking to phase this out. You will see a car sticker as before in your 2018 Handbook, though over next year we will be phasing out this as an indicator for free parking – so remember to scan your card.
I’m a life member and I don’t have a scannable card. How do I access free parking?
All new life membership cards are scannable at our pay to enter properties and at our Pay and Display car parks. During 2017 we contacted all life members who we have a valid email or postal address for and replaced the old style cards with a new scannable version. If you have not received a new card it may be that we don't have a valid contact address for you. Please contact our membership department.
What does the asterisk mean on my membership card?
The asterisk indicates who makes payment for the membership or who was listed first on the membership application. This helps our staff and volunteers if members choose to renew or make any changes to their membership while at a property.
What personal details are held in the car park machine and can I be identified?
The data held by each car park pay-and-display machine to verify the membership card is a single unique encrypted code per member. No personal information on any supporter is held in the car park machines and no member can be identified from their scan except by the National Trust.
How will the data that is gathered from membership scanning be used?
The data we gather from this will be used in a variety of different ways. It will be used to allocate National Trust funds accurately to the places you visit to help them maintain facilities and footpaths, as well as enable us to manage our car parks more effectively.
We use summary data for analysis to understand which types of members are visiting which sites and when, to ensure we can provide the right facilities and information, as well as gain some understanding of average drive times people are making to our places.
And, as with membership card scans at properties, when you have given us permission we’ll use the data collected to offer you a more personalised experience of the National Trust through more tailored communications, and it will make us more efficient so even more of your money will go towards caring for the places you enjoy. In some instances, it will also help us plan how to get the on-site offer right for you.
For more information see our privacy policy.
