FAQs about current memberships and renewals

Visitors in the woodland play area at Nostell Priory, West Yorkshire

Got a question about your current membership or perhaps you'd like to renew your National Trust membership? You can find the answers to our most frequently asked questions below.

Evening dog walk on beach at Godrevy, Cornwall

Update your details 

It’s now even easier to update your address, contact details and contact preferences, using our new online account service, My National Trust. Simply register for an account or sign in.

Where can I use my card?

Visitors sitting down at Bodnant Garden

Do you offer a senior membership concession? 

We offer a concession membership renewals to those members aged 60 and over, who have been a member for at least five years in the last ten. This works out as 25 per cent less than the full rate.

Garden volunteer speaking to visitors at Mottistone Gardens, Isle of Wight

I'm a life member, can I bring a guest with me? 

Individual life and individual senior life members may bring a guest for free at our pay-to-enter places. If your new membership card says '+ guest' after your name, you are eligible. But this only applies to visiting our places and doesn't permit life members to bring guests to the AGM (Annual General Meeting) which is for members only. Nor would your guest have any voting rights at the AGM.

Visitors taking a selfie at the Isle of Wight

How to renew online 

We’ve updated our website to make it really simple for you to renew your membership online and continue supporting the places you love.

Can I pay for my membership renewal by cheque?

Yes, you can, but please write your member number (found on your membership card) on the back of the cheque and, along with the remittance slip found on the bottom of your renewal letter, please post to the Supporter Services Centre in the envelope provided.

How do I set up or amend a Direct Debit?

Father and son in the maze at Belton House, Lincolnshire

Lost your membership card?  

If you've lost your card, there's no need to panic. If you have a junior membership, please call us to request a new one on 0344 800 1895. If you have any other type of membership, you can request a replacement card using My National Trust. Simply sign in or register for an account to get started.

Can I get in without my card?

Without your card, you may be asked to pay an admission fee. Annual and life members can return their admission tickets in exchange for some National Trust vouchers, less an admin fee.


Sign up to our e-newsletter

Make the most of your membership with the latest news, stories and events straight into your inbox every month. You can also find out how you can get more involved in our work.

VW campervan parked on the cliff at Kynance Cove, Cornwall

How do I request a replacement car sticker? 

Lost your car sticker? It's easy to request a replacement sticker when you sign in to your account at My National Trust. If you've got your member number, you can register and sign in today.

Visitor reading the National Trust handbook

How do I order another members' handbook? 

Next January, you will receive a new copy for the coming year. In the meantime, if you have lost or damaged your handbook, you can buy an extra copy as a member for £9.99 in National Trust shops.

Where’s my car sticker and when will I receive a new one?

If you're a new member, you'll find your car sticker in your welcome pack. We won’t be changing the design each year, but members can request an additional sticker by calling our Supporter Services Centre or via My National Trust.

Coastal path signpost on the Holnicote Estate, Exmoor National Park, Somerset

How do I find out more about getting to your places?  

You can find full directions on each property page, under the link “How to get here". If you prefer a guide that you can print out, we've created the Getting here guide, which gives you sat nav details for those out-of-the-way places, as well as grid references and road maps. Register or sign in to My National Trust to download your guide and start exploring.

A red squirrel sits on a branch gnawing at a hazelnut

How can I change my contact preferences? 

We'd love to stay in touch, but we don't want to out-stay our welcome. Choose how you would like us to get in touch with you by registering or signing in to My National Trust. For example, you can tick ‘email’ and we’ll keep you updated on events, places and news relevant to you - straight into your inbox.

How do I cancel?

You can cancel your membership either by calling us on 0344 800 1895 or by emailing us at enquiries@nationaltrust.org.uk. If you are emailing, please include your full name, address and supporter number.

Evening visitors take their dogs into the archwayed tunnel of low-hanging golden Laburnum flowers at Bodnant Garden, North Wales

Can I cancel mid-year? 

You can cancel your membership mid-year but there is no benefit in doing so because you will not receive a refund if you do. If you pay monthly you will need to either make the payment in full, or continue to pay until the end of your membership year as per your monthly agreement.

Can I have a refund on my membership?

No, membership is non-refundable. Payments to National Trust are classified by HMRC as a charitable donation, as such we are not able to refund a donation part way through a year.