FAQs about current memberships and renewals

Gardeners and volunteers clipping the topiary in the Parterre at Hanbury Hall and Gardens, Worcestershire

Got a question about your membership? Or perhaps you'd like to know more about renewing for another year. You can find the answers to our most frequently asked questions below.

Where can I use my card?

Members pack with no binoculars 2018

My card has an incorrect card expiry date

Unfortunately a small number of our March 2018 member cards have been incorrectly printed with an expiry date of February 2019 instead of March 2019. If you see this mistake on your card we’re sorry this happened. This printing error won’t affect the validity of your card and you’ll still be able to use it at our car parks and admission tills until the end of March 2019. If you pay by Direct Debit you’ll receive your next set of membership cards in February 2019, which are valid until March 2020.

Visitors in the Garden Centre at Morden Hall Park, London

Do you offer a senior membership discount?  

We offer a discount on renewal of membership to those members aged 60 and over, who have been a member for at least five years in the last ten. This works out as 25 per cent less than the full rate.

Visitor walking beside Hadrian's Wall, Northumberland

I'm a life member, can I bring a guest with me? 

Individual life and individual senior life members may bring a guest for free at our pay-to-enter places. If your new membership card says '+ guest' after your name, you are eligible. But this only applies to visiting our places and doesn't permit life members to bring guests to the AGM (Annual General Meeting) which is for members only. Nor would your guest have any voting rights at the AGM.

A couple on a walk with their dog by the beach at Penrose, Cornwall

Can I renew my membership online? 

We’ve updated our website to make it really simple for you to renew your membership online and continue supporting the places you love.

Can I pay for my membership renewal by cheque?

Yes, you can, but please write your member number (found on your membership card) on the back of the cheque and, along with the remittance slip found on the bottom of your renewal letter, please post to the Supporter Services Centre in the envelope provided.

How do I set up or amend a Direct Debit?

Fallow deer (Dama dama) fawns at the base of a tree

Lost your membership card?  

If you've lost your card, there's no need to panic. If you have a junior membership, please call us to request a new one on 0344 800 1895. If you have any other type of membership, you can request a replacement card using My National Trust. Simply sign in or register for an account to get started.

Can I get in without my card?

Without your card, you may be asked to pay an admission fee. Annual and life members can return their admission tickets in exchange for some National Trust vouchers, less an admin fee.

 

Sign up to our e-newsletter

Make the most of your membership with the latest news, stories and events straight into your inbox every month. You can also find out how you can get more involved in our work.

VW campervan parked on the cliff at Kynance Cove, Cornwall

How do I request a replacement car sticker? 

Lost your car sticker? It's easy to request a replacement sticker when you sign in to your account at My National Trust. If you've got your member number, you can register and sign in today.

Visitor reading the National Trust handbook

How do I order another members' handbook? 

Next January, you will receive a new copy for the coming year. In the meantime, if you have lost or damaged your handbook, you can buy an extra copy as a member for £9.99 in National Trust shops.

Where’s my car sticker and when will I receive a new one?

Your car sticker is located inside the front cover of the handbook. You will receive a new handbook and car sticker in January.
 

A young boy is exploring a medieval door at Lacock Abbey with his family

Update your details 

It’s now even easier to update your address, contact details and contact preferences, using our new online account service, My National Trust. Simply register for an account or sign in.

Coastal path signpost on the Holnicote Estate, Exmoor National Park, Somerset

How do I find out more about getting to your places?  

You can find full directions on each property page, under the link “How to get here". If you prefer a guide that you can print out, we've created the Getting here guide, which gives you sat nav details for those out-of-the-way places, as well as grid references and road maps. Register or sign in to My National Trust to download your guide and start exploring.

Puffins on the Farne Islands, Northumberland

How can I change my contact preferences? 

We'd love to stay in touch, but we don't want to out-stay our welcome. Choose how you would like us to get in touch with you by registering or signing in to My National Trust. For example, you can tick ‘email’ and we’ll keep you updated on events, places and news relevant to you - straight into your inbox.