FAQs about your membership card

Visitors at Bodnant Garden, Conwy, Wales.

Your membership card is your key to over 500 special places. Here's our FAQs about the card, covering what to do if you've lost your card and where you can use it.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895.

Fallow deer (Dama dama) fawns at the base of a tree

Lost your membership card?  

If you've lost your card, there's no need to panic. If you have a junior membership, please call us to request a new one on 0344 800 1895. If you have any other type of membership, you can request a replacement card using My National Trust. Simply sign in or register for an account to get started.


When will I get my card?

We’ll post your membership card and welcome pack as soon as you join the National Trust.
It can take up to 28 days to arrive, so we’ll also send a temporary card via email. With your temporary card, you can start visiting straight away.

What does the asterisk mean on my membership card?

The asterisk indicates who makes payment for the membership or who was listed first on the membership application. This helps our staff and volunteers if members choose to renew or make any changes to their membership while at a property.

Where can I use my card?


Can I get in without my card?

Without your card, you may be asked to pay an admission fee. Annual and life members can return their admission tickets in exchange for some National Trust vouchers, less an admin fee.

Visitors in the summer at Snowshill Manor and Garden, Gloucestershire

Why do you scan membership cards? 

We scan membership cards on entry to many of our places to accurately count and analyse member visits, as well as track and prevent fraudulent use of National Trust membership cards.