It’s staycation time again, and we can’t wait to welcome you back.
Holidays reopening dates
Cottages and campsites
We’re pleased to be reopening holiday cottages and campsites from Wednesday 1 July in Northern Ireland and from Saturday 4 July in England.
We hope to reopen cottages from Monday 13 July in Wales and our campsites remain closed for now, in line with Welsh Government guidance.
We’ve made the difficult decision to postpone reopening a small number of our campsites until the 2021 season.
Bothies, bunkhouses and working holidays
Due to social distancing measures and other requirements, we’ve made the decision to postpone all bothy and working holidays until Wednesday 30 September 2020.
We're reopening a collection of our bunkhouses for no more than two households to stay in at a time, from Wednesday 15 July. We'll continue to reopen bunkhouses where we're able to do so, but many will remain closed for the time being. For details of which will be opening please visit our bunkhouses page.
Organised group bookings
We’ve also postponed organised group bookings until Wednesday 30 September. We know this will come as disappointing news and we thank our guests for their support as we continue to regularly review this situation.
We’re closely following all government recommendations and will continue to reopen gradually and safely, with the health and wellbeing of our guests, staff and volunteers as our top priority.
We’re now taking action behind the scenes to make sure all of our guests can enjoy the holiday they’ve been longing for – whether that’s an active summer break by the water or a cosy autumn retreat among the trees.
Find out how we're carefully reopening and operating our cottages and campsites with new procedures and cleaning regime to ensure the safety of our guests and staff:
Will the holidays closure extend again?
We're closely following government guidance and reviewing the situation on a regular basis.
We'll be in touch with guests as soon as we can if the situation changes and it’s necessary to postpone a booking.
How has your booking policy changed?
In response to the coronavirus outbreak, we’ve changed our booking promise at this time, so guests can postpone their stay for up to 24 months or re-book their stay at any point up to 24 months, with no administration fee.
We also understand it’s not always possible to rearrange a holiday for various reasons – for example if guests are part of an organised group or have a unique holiday booking that cannot be replicated like a working holiday. In circumstances where it’s not possible to postpone a booking, we are offering full refunds.
If you’d like to discuss your booking, please get in touch with us at firstname.lastname@example.org
You can find our terms and conditions here:
- Holiday cottage, bunkhouse and bothy terms and conditions
- Camping and glamping terms and conditions
- Working holidays terms and conditions
What changes are you making for reopening?
We’re putting a few changes in place at our holiday cottages and campsites to make sure your stay with us is safe, comfortable and enjoyable. We want to give you peace of mind that we’re taking extra measures to deep clean our holiday cottages and campsites before we reopen, in line with government advice and our organisational Hygiene Instruction and Safe Working Practice guidance.
We’ll operate an enhanced clean between holiday cottage stays and increase the frequency of cleans at campsites, taking extra precautions to sanitise frequently touched areas. We’ll support our guests, staff and volunteers in maintaining social distance, for example by limiting the number of guests at campsites and adding new toilet and shower facilities. We’ll operate a contactless handover at cottages and self-service arrivals at campsites where possible. And we’ll provide handwash and sanitiser for guests to use during their holiday.
Find out how we're carefully reopening and operating our cottages and campsites with new procedures and cleaning regime to ensure the safety of our guests and staff:
Why are some campsites closing until next year?
We’ve made the difficult decision to postpone opening some National Trust campsites until the 2021 season, in response to the coronavirus outbreak. The health and wellbeing of our guests, staff and volunteers is our number one priority and we are only re-opening campsites where it is safe to do so, with social distancing measures and enhanced cleaning regimes in place.
The campsites that will not reopen are either of a small size or largely facilitate organised group bookings, where social distancing will not be possible. We plan to reopen all campsites for the 2021 season and supporters can book now for their holiday next year.
The campsites that will postpone reopening are:
- St Gabriel’s Campsite Golden Cap, Dorset
- Wicken Fen Back to Basics Campsite, Ely
- Brownsea Island, Dorset
- Gumber Camping Barn and Campsite, West Sussex
- Upper Booth Farm Campsite, Derbyshire
- Waterclose Meadows, Cambridgeshire (tent bookings postponed for July/August only)
Can I stay overnight with more than one other household?
Government guidance states that you must not stay overnight away from your home with members of more than two households (including your support bubble).
When gathering with one other household, you should also continue to maintain social distance.
What should I do if I'm booked to stay with more than one other household?
If you find that your booking does not follow government guidance (for example, you have booked to stay overnight with more than one other household), please get in touch with us. You'll have the option to postpone your stay for up to 24 months, re-book within 24 months, or have a full refund.
Can my group booking go ahead?
We are closely following government advice and will be postponing all organised group bookings of more than two households in environments where social distancing is not possible, until Wednesday 30 September. These include organised groups such as schools, Duke of Edinburgh, scouts and organised walking groups.
For this reason, all of our working holidays will be postponed until Wednesday 30 September and will not go ahead until it’s safe to do so, in line with government advice.
Can I invite visitors to my campsite or holiday cottage?
We kindly ask that campsite guests do not have visitors while they are staying with us to help us in facilitating social distance on the site, and to ensure the safety of all guests, staff and volunteers.
If you would like to have visitors to your holiday cottage during your stay, we ask that you follow government guidance on meeting with people that you do not live with.
What action will you take if guests are not adhering to government guidance on social distancing?
The health and wellbeing of all our guests, staff and volunteers is our top priority and we may ask guests to leave their cottage, campsite or bunkhouse if they’re seen breaking any government guidance during their stay.
Can I book a bunkhouse this summer?
We’re delighted to be reopening a collection of our bunkhouses from Wednesday 15 July.
Due to the government guidance on social distancing, we have postponed all organised group bookings until Wednesday 30 September 2020, and we will currently only accept bookings from no more than two households per stay. We’ll continue to reopen bunkhouses gradually and safely but many will remain closed for the time being.
The bunkhouses currently ready to reopen from 15 July and now accepting bookings are:
- Beach Head Bunkhouse, North Cornwall
- Butter Hill Barn, North Devon
- Castle Ward Bunkhouse, Northern Ireland
- Octavia Hill Bunkhouse, Kent
- Stone Barrow Bunkhouse, Golden Cap
- Town Head Barn, Yorkshire
- Cragside Bunkhouse, Northumberland
If you would like to book one of our bunkhouses, please get in touch at email@example.com or on 0344 800 2070.
How will you facilitate social distance in a bunkhouse?
The bunkhouses we’re reopening have separate sleeping areas to facilitate social distancing between two households, and we kindly ask that guests follow government guidance at all times.
Can I still get free access to National Trust places on my holiday?
We're reopening the places that we look after, gradually, safely and in line with government advice. If you’re staying at a holiday cottage that’s within the grounds of a place cared for by the National Trust, you will continue to have free access to the grounds during your stay with your booking reference. Over this time, please check our website for the latest opening information for houses and gardens.
If your holiday cottage is not located in the estate of a place cared for by the National Trust or you would like to visit other gardens and parks looked after by the National Trust during your stay, you will need to book a timed slot when these are released the previous Friday, by visiting our booking page.
When asked for your membership number, please put in ‘GUEST’ and your booking confirmation number. When visiting any of the places that we look after, please remember to have your booking confirmation and photographic ID with you in order to get free entry. Please note, you may still be required to pay for parking charges where applicable.
How can I pay the balance on my holiday?
You can pay for any outstanding balance on your holiday when this is due, via our bank transfer details:
Barclays Bank, Belgravia Branch
Account Name: National Trust Enterprises
IBAN: GB03 BARC 2006 0520 6801 09
For guests that would like to do this over the phone, we will also continue to get in touch directly with you to arrange payment of the remaining balance of your holiday where this is due.
I have an enquiry - how can I get in touch?
If you'd like to get in touch, please contact us at firstname.lastname@example.org or on 0344 800 2070.
We're open for enquiries:
Monday to Friday: 9am – 5pm
Saturday: 9am – 4.30pm
For all other holiday bookings outside of the impacts of coronavirus, here are our most frequently asked questions about National Trust Holidays.
How far in advance can I book?
For our cottages, you can book up to two years in advance. For our bothies and bunkhouses, it can vary as they are sometimes used for working holidays and the dates will be released once the working holiday programme for the following year has been finalised.
You can get more information about our hotels, by contacting the individual hotels.
What is the preferred changeover day?
This is the usual preferred changeover day for the accommodation. On the whole, we do offer some flexibility on the preferred changeover day within four weeks of departure during peak and high seasons. During mid and low seasons you can request alternative changeover days up to two years in advance.
None of our cottages or bunkhouses allows holidays to start on Sundays, but you can book a bothy.
What if I want to book several cottages in one location?
It's possible, but it’s likely these will have different changeover dates, so please get in touch with the contact centre who will be able to discuss this with you.
What are short breaks and when can I book them?
A short break is any booking lasting less than seven nights. Short breaks can generally be booked within four weeks of departure during peak and high seasons and up to two years in advance for mid and low season departures. A few properties accept one and two night breaks, but most minimum stays are three nights. See ‘minimum stay’ on the relevant website page.
Short breaks of a minimum of four nights for the festive season can be booked from eight weeks in advance.
How can I save money?
From time to time, we may offer promotional discounts which are only valid if shown at the time of booking. Promotional discounts cannot be added retrospectively. We reserve the right to change or withdraw a promotional offer at any time by amending or removing the offer from the relevant section of the website. Therefore, it’s always a good idea to book there and then if you see one.
The National Trust magazine sometimes carries a reader offer in the autumn and summer issues.
Is your accommodation suitable for people with disabilities or limited mobility?
For information on our properties which are 'good for accessibility' please use the accessibility filter of the holidays home page or refer to the ‘Good for Accessibility’ page in the brochure. The accessibility guide on the relevant accommodation pages of the website will help you further.
Deaf or hard of hearing visitors can have a fire alarm provided which triggers a vibration on capturing the sound of the main alarm. Please let us know in advance of any members of your party who are disabled or require this facility.
Please let us know if you are taking a guide dog with you.
Is your accommodation suitable for families and children?
Most of our accommodation is suitable for children. If there are any restrictions, we'll let you know when booking. Children over two count towards the maximum occupancy number. We have indicated the accommodation that is suitable for children under two as these will have a travel cot and high chair provided, however these will need to be requested at point of booking. Please note no bedding, linen or towels are provided for cots or rubber under-sheets for young children using the beds.
If we do not supply a travel cot or highchair it means that the accommodation has not been deemed suitable for little ones.
Is there access via public transport?
The best place to check this is Traveline.
How much will my deposit be?
You will be asked to pay a third at the time of booking or the full amount if your booking is less than £100 or within two months of departure date. For camping, glamping and working holidays payment in full is required at the time of booking.
Do National Trust members get a discount?
As a charity we are governed by regulations which mean that we are unable to offer financial or monetary rewards to our members. We claim gift aid on our membership fees which means we gain 20% on every membership purchased. To be able to do this, HMRC put rules in place: one of them is charities are not allowed to offer benefits back to members above 25% of the membership value.
Offers appear in the National Trust magazine as they are reader offers – it’s not an exclusive membership magazine.
Is travel insurance provided?
No, we recommend that you take out travel insurance as soon as you have made your booking to cover any unexpected changes to your personal circumstances or if severe weather stops you from travelling. Please also familiarise yourselves with the cancellation policy in our terms and conditions.
Can I transfer my holiday to another date or accommodation?
We’re not able to change bookings less than 30 days prior to the start of your holiday and changes may be subject to an administration fee of £25. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with our terms and conditions may apply.
Can I add extras after I have booked?
You can add extras (where applicable) such as a cot, logs, food orders up to a week prior to travel. Please call our contact centre to arrange this. Late notification of any requested additional services may incur a charge.
Can I order additional linen?
If you’ve got different guests coming to stay during your time with us, you can ask for additional linen. Please let the contact centre know at least 7 days before your stay so it can be ordered. There will be an additional charge for this.
When will I get key and direction details?
You will receive key and directions details approximately three weeks prior to departure. If you have booked within three weeks of departure you will receive this information within 24 hours of receipt of full payment.
What happens in the case of bad weather?
If your accommodation becomes inaccessible due to bad weather, we will try and relocate you. This may be in a different area. We regret we will be unable to offer any refunds and therefore it is strongly recommended that you take out travel insurance after confirming your booking.
Where the accommodation is inaccessible and no alternative accommodation is available, we will allow a transfer of the booking to another time of year at the same accommodation. Any additional costs incurred due to seasonal price differences will be payable. In the case of you cancelling the amended booking, you will be liable for 100% of the original booking, plus any cancellation charges relating to additional costs paid on the new booking.
Staying with the National Trust
What can we expect in the accommodation?
All of our accommodation is self-catering. It's kitted out with a standard inventory and this includes most things you'd need to cook a meal or bake. You'll need to take all food and condiments.
We do provide a pint of milk and enough tea, coffee, toilet roll, bin liners, washing up liquid and dishwasher tablets to help you settle in for a day or so. We also provide some cleaning supplies, matches and firelighters for properties with fires. As far as possible, the cleaning products are environmentally friendly.
Bed linen, towels (one bath and one hand towel per person), tea towels, a bath mat (where applicable) and an oven cloth are provided unless otherwise stated in your booking confirmation. There are a few cottages where this isn’t supplied, so please check the notes on the relevant accommodation page of the website. If you're travelling with young children, we would advise bringing your own rubber sheets. We don't supply linen or bedding for our travel cots. Please note that we supply oven cloths rather than oven gloves.
Where there is a garden, there will be an outside seating area which may be a bench or chairs and a table. We don't currently supply sun loungers, recliners or parasols.
If you’re staying for 10 nights or more, you’ll get a service clean and change of linen mid stay. It will usually take place on the 7th day (the usual change
-over day) unless you advise you don’t need it or if the caretaker asks you to agree a date a different day.
Can I bring my pet?
Dogs are welcome in a lot of our accommodation at no extra charge. Please check the accommodation page of the website or brochure for the number of dogs allowed. Please don't bring dogs to non-dog friendly accommodation as you will be asked to leave. For all dogs, we respectfully request that dogs are kept on the ground floor at all times (or upper floor if the living space is inverted). Dogs should not be allowed on the furniture or left unattended in the accommodation. In the event of your dog fouling the gardens, we require you to clean up and dispose of this in the correct manner. We reserve the right to charge for any damage caused to the accommodation by your dog.
We regret that no other pets are allowed at our accommodation.
Can we take more guests to the accommodation than those stated?
The number of guests shown for each accommodation is the maximum number of guests. If we offer a travel cot and highchair, we allow one additional guest under the age of two. Whilst most accommodation has sufficient crockery for two day guests, we cannot allow others to stay over due to managing fire risk and ensuring we have adequate insurance to protect our guests in the event of any incident. We will ask you to leave the premises where over occupancy occurs.
Can we take camper vans/tents/blow up beds, etc for additional guests?
The number of guests shown for each accommodation is the maximum number of guests. If we offer a travel cot and highchair, we allow one additional guest under the age of two. Whilst most accommodation has sufficient crockery for two day guests, we cannot allow others to stay over due to managing fire risk and ensuring we have adequate insurance to protect our guests in the event of any incident. We will ask you to leave the premises where over occupancy occurs. This includes additional guests staying within the boundaries of the property.
Will I have a mobile phone signal?
Please note there may be little or no mobile signal in the area you are travelling to. Advice can be sought from your mobile phone provider, or by visiting Signalchecker.
Is there a payphone nearby?
If there is a telephone in the accommodation or in a shared area this will be mentioned on the website. There is a payphone directory which provides details of the nearest payphone.
Why do only some of your holiday cottages have telephones or WiFi provided?
We recognise our guests may like a telephone or WiFi provided at our holiday cottages and where it is feasible to do this, we will provide them. Over 50% of our properties either have a telephone, WiFi or both installed.
Much of our accommodation has free WiFi available. Those that do will have it mentioned in the brochure and on the website. The WiFi is supported by BT. Please note intermittent connection problems can sometimes occur due to the remoteness of our accommodation and therefore should not be relied upon.
Many of our cottages are based in rural locations which means that it’s not always feasible to install WiFi and telephones. We continue to review new technology which may increase the portfolio of accommodation with WiFi.
Where we do provide telephones, it may be on a shared basis, for example in a shared laundry or shared hallway. The telephone facilities are described on the relevant website pages.
What do I do if I have an issue with the WiFi while on holiday?
In the event you have an issue, a lot of the answers should be available in the Welcome Folder, self-help guide or Accommodation User Guide located in the accommodation. If you have any other concerns, please call us on the number provided in your key and directions information as we want every opportunity to put it right.
What is access to the accommodation like?
Most of our accommodation has car parking close by, but at some you may need to carry your luggage from a car park or even across a field. In some cases, there may be steep or irregular steps and footpaths to the front door, which are an essential part of the character of the building. Others are in secluded locations and can only be reached by driving down a rough track. If you have any concerns, please have a look at the accessibility guide on the website or check with the contact centre.
What time can I arrive?
Please arrive at your accommodation after 3.30pm, as this allows us time to get it ready before you arrive.
What time do I have to leave?
Departure time is 10am, Monday to Saturday. Most of our cottages benefit from a later Sunday checkout of either 12pm or 4pm - please check your booking confirmation for full details.
Can we use a barbecue?
If your choice of accommodation offers a barbecue, this will be shown on the relevant page of the website. Please only use a barbecue if it is provided. In some places, the age and structure of our cottages simply makes barbeques too much of a fire hazard.
Can I bring my bike or other sports equipment?
If you bring your bikes and/or sports equipment (e.g. kayak), please store them outside. We know people can be very protective of their bikes, but our buildings have to take priority. Some of our properties benefit from designated outside storage areas, please ask the Holidays Team for more information.
What’s it like to stay in a heritage building?
Staying in a characterful and historic building is a wonderful experience; however, there are a few things to consider. Plumbing and heating systems are often sensitive and are less efficient than in a modern home. More information will be provided in the welcome folder at the cottage or please contact us if you need help during your stay.
Please don't move furniture during your stay as it can cause damage to the furniture itself and the property.
Bats and other wildlife may be present. Any disturbance caused by wildlife should be reported to us immediately and we will take reasonable steps to assist. Please remember that bats and some other species are protected and it illegal to interfere with them or their habitat.
Can I smoke?
All National Trust Holiday Cottages are non-smoking areas. This includes the use of vapours and e-cigarettes.
Can I charge my electric vehicle?
In some areas, we provide electric vehicle charging points and we’ve partnered with BMWi to have electric car charging points servicing 100 of our places to stay by the end of 2020. Please don’t extend wires from our accommodation as this creates a trip hazard and can also cause supply problems. Zap-map will be able to help you find the nearest charging points.
What happens if I break something during my stay?
We appreciate that sometimes accidents can happen. If you have a breakage, please complete the form in the Welcome Folder for a member of our team. We reserve the right to charge for breakages and damage to the accommodation.
Can I get supermarket groceries delivered?
Yes, however, you’ll have to check with the supermarket that they deliver to the accommodation’s postcode and you’ll have to be there to receive your delivery. It’s therefore a good idea to leave it until the first morning of your holiday in case you get delayed arriving.
Other useful information
Can we book our wedding and accommodation with the National Trust?
We have several National Trust properties which can host weddings. Please go to www.nationaltrust.org.uk/venue-hire/weddings/. Our cottages cannot be used to host wedding ceremonies or similar events, although they are often used to accommodate guests who are getting married on a property. Many of our properties have cottages on site or nearby and we have groups of cottages, so guests can stay in separate locations but within walking distance of each other.