Here are our most frequently asked questions about National Trust holidays.
How far in advance can I book?
For our cottages, it is two years. For our bothies and bunkhouses, it can vary as they are sometimes used for working holidays and the dates will be released once the working holiday programme for the following year has been finalised.
For camping and glamping, please see the check the information on the relevant campsite page of our website.
More information about our hotels, can also be obtained by contacting the individual hotels.
What is the preferred changeover day?
This is the usual preferred changeover day for the accommodation as shown on the website or brochure. On the whole, we do offer some flexibility on the preferred changeover day within four weeks of departure during peak and high seasons. During mid and low seasons you can request an alternative changeover date up to one year in advance. However, there are some exceptions. Please ask our contact centre for more information.
None of our cottages or bunkhouses allows holidays to start on Sundays, but you can book a bothy.
What if I want to book several cottages in one location?
It is possible, but it’s likely these will have different changeover dates, so please get in touch with the contact centre who will be able to discuss this in great detail with you.
How do I know which season applies to my booking?
The season dates are displayed in the Price Guide within each accommodation description.
What are short breaks and when can I book them?
A short break is any booking lasting less than seven nights. Short breaks can generally be booked within four weeks of departure during peak and high seasons and up to one year in advance for mid and low season departures. A few properties accept one and two night breaks, but most minimum stays are three nights. See ‘minimum stay’ on the relevant website page.
Short breaks of a minimum of four nights for the festive season can be booked from eight weeks in advance.
Is your accommodation suitable for people with disabilities or limited mobility?
For information on our properties which are 'good for accessibility' please refer to page 6 of the brochure. The access statement on the relevant website page will be able to guide you as to suitability for the needs of your party.
Deaf or hard of hearing visitors can have a fire alarm provided which triggers a vibration on capturing the sound of the main alarm. Please let us know in advance of any members of your party who are disabled or require this facility.
Please let us know if you are taking a guide dog with you.
Is your accommodation suitable for families and children?
A vast majority of our accommodation is suitable for children under normal supervision. If there are any restrictions, we will let you know when booking.
Children over two count towards the maximum occupancy number. We have indicated the accommodation that is suitable for an under two as these will have a travel cot and high chair provided free of charge. These will need to be requested at point of booking. Please note no bedding, linen or towels are provided for cots so you'll need to provide your own as well as rubber under-sheets for young children using the beds.
If we do not supply a travel cot or highchair it means that the accommodation has not been deemed suitable for little ones.
Is there access via public transport?
The best place to check this is Traveline.
How much will my deposit be?
You will be asked to pay a 33% at the time of booking or the full amount if your booking is less than £100 or within two months of departure date. For camping, glamping and working holidays payment in full is required at the time of booking.
Do National Trust members get a discount?
As a charity we are governed by regulations which mean that we are unable to offer financial or monetary rewards to our members. We claim gift aid on our membership fees which means we gain 20% on every membership purchased. To be able to do this, HMRC put rules in place: one of them is charities are not allowed to offer benefits back to members above 25% of the membership value.
How can I pay my balance?
You will get a balance reminder email/letter around 65 days prior to departure. This will contain a link to pay the balance online. Alternatively you can use the following payment methods:
- Credit card, debit card or National Trust gift card by contacting our team on 0344 800 2075, please ensure that you have your booking reference.
- Cheque for the amount payable as stated on your confirmation email/letter. Cheques should be made payable to ‘National Trust’ and posted to National Trust Holidays, Heelis, Kemble Drive, Swindon, Wiltshire SN2 2NA. Please write the booking reference and lead name on the reverse. Please ensure this is posted in time to arrive by the balance due date (60 days prior to departure) and is drawn on a UK bank.
- Online bank transfer, please quote the booking reference and lead name for the payment and use the details below. Bank transfers should be made in UK£ and charges need to be paid by the sender.
IBAN: GB03 BARC 2006 0520 6801 09
Is travel insurance provided?
No, we would recommend that you take out travel insurance as soon as you have made your booking to cover any unexpected changes to your personal circumstances or if severe weather stops you from travelling. Please also familiarise yourselves with the cancellation policy in our terms and conditions.
Can I transfer my holiday to another date or accommodation?
Outside of two months prior to your booking, we will do our best to accommodate your request. Any changes to bookings will incur an administration fee of £25.
Can I add extras after I have booked?
You can add extras (where applicable) such as a cot, logs, food orders up to a week prior to travel. Please call our contact centre to arrange this.
When will I get key and direction details?
You will receive key and directions details approximately three weeks prior to departure. If you have booked within three weeks of departure you will receive this information within 24 hours of receipt of full payment.
Staying with the National Trust
What can we expect in the accommodation?
All of our accommodation is self- catering. It is kitted out with a standard inventory and this includes most things you would need to cook a meal or bake. You will need to take all food and condiments.
We do provide a pint of milk and enough tea, coffee, toilet roll, bin liners, washing up liquid and dishwasher tablets to help you settle in for a day or so. We also provide some cleaning supplies, and matches and firelighters for properties with fires. As far as possible, the cleaning products are environmentally friendly.
Not everywhere will have garden furniture provided; however, where garden furniture is supplied, it will be highlighted on the relevant page of the website. The furniture tends to consist of chairs and a table rather than sun loungers or recliners. We don’t currently supply parasols.
Bed linen, towels (one bath and one hand towels per person), tea towels, a bath mat (where applicable) and an oven cloth are provided unless otherwise stated in your booking confirmation. If you are travelling with young children, we would advise bringing your own rubber sheets. We do not supply linen or bedding for our travel cots.
Can I bring my pet?
Dogs are welcome in a lot of our accommodation (at no extra charge). Please check the accommodation page of the website or brochure for the number of dogs allowed where applicable. Please do not bring dogs to non-dog accommodation as you will be asked to leave. For all dogs, we respectfully request that dogs are kept on the ground floor at all times (or upper floor if the living space is inverted). Dogs should not be allowed on the furniture or left unattended in the accommodation. In the event of your dog fouling the gardens, we do require you to clean up and dispose of this in the correct manner. We reserve the right to charge for any damage caused to the accommodation by your dog.
We regret no other pets are allowed at any of our accommodation.
Will I have a mobile phone signal?
Please note there may be little or no mobile signal in the area you are travelling to. Advice can be sought from your mobile phone provider.
Is there a payphone nearby?
If there is a telephone in the accommodation or in a shared area this will be mentioned on the website. There is a payphone directory which provides details of the nearest payphone.
Is there WiFi?
Much of our accommodation has free WiFi available. Those that do will have it mentioned in the brochure and on the website. The WiFi is supported by BT. Please note intermittent connection problems can sometimes occur due to the remoteness of our accommodation and therefore should not be relied upon.
What do I do if I have an issue while on holiday?
In the unlikely event you have an issue; a lot of the answers should be available in the Welcome Folder or self-help guide located in the accommodation. If you have any other concerns, please call us on the number provided in your key and directions information as we want every opportunity to put it right.
What is access to the accommodation like?
Most of our accommodation has a car parking space(s) close-by, but at some you may need to carry your luggage a short distance. In some cases, there may be steep or irregular steps and footpaths to the front door, which are an essential part of the character of the building. Others are in secluded locations and can only be reached by driving down an un-made track. If you have any concerns, please have a look at the access statement on the website or check with the contact centre.
What time can I arrive?
Please arrive at your accommodation after 3.30pm, as this allows us time to get it ready before you arrive.
What time do I have to leave?
Departure time is 10am, Monday to Saturday. Most of our cottages benefit from a later Sunday checkout of either 12pm or 4pm; please check your booking confirmation for full details.
What happens in the case of bad weather?
If your accommodation becomes inaccessible due to bad weather, we will try and relocate you. This may be in a different area. We regret we will be unable to offer any refunds and therefore it is strongly recommended that you take out travel insurance after confirming your booking.
Where the accommodation is inaccessible and no alternative accommodation is available, we will allow a transfer of the booking to another time of year at the same accommodation. Any additional costs incurred due to seasonal price differences will be payable. In the case of you cancelling the amended booking, you will be liable for 100% of the original booking plus any cancellations charges relating to additional costs paid on the new booking.
Can we use a barbecue?
Some accommodation has barbecues and this will be shown on the accommodation page of the website. Please only use a barbecue if it is provided. In some places, the age and structure of our cottages simply makes them too much of a fire hazard.
Can I bring my bike or other sports equipment?
If you bring your bikes and/or sports equipment (e.g. kayak), please store them outside. We know people can be very protective of their bikes, but our buildings have to take priority. Some of our properties benefit from designated outside storage areas, please ask the Holidays Team for more information.
What’s it like to stay in a heritage building?
Staying in a characterful and historic building is a wonderful experience; however, there are a few things to consider. Plumbing and heating systems are often sensitive and are less efficient than in a modern home. More information will be provided in the welcome folder at the cottage or please contact us if you need help during your stay.
Please don't move furniture during your stay as it can cause damage to the furniture itself and the property.
Bats and other wildlife may be present. Any disturbance caused by wildlife should be reported to us immediately and we will take reasonable steps to assist. Please remember that bats and some other species are protected and it illegal to interfere with them or their habitat.
Can I smoke?
All National Trust Holiday Cottages are non-smoking areas. This includes the use of vapours and e-cigarettes.
Can I charge my electric vehicle?
We do not allow charging of electric vehicles unless a specific charging point for electric vehicles is available. Zap-map will be able to help you find the nearest charging points.
What happens if I break something during my stay?
We appreciate that sometimes accidents can happen. If you have a breakage, please complete the form in the Welcome Folder for a member of our team. We reserve the right to charge for breakages and damage to the accommodation.
Can I get supermarket groceries delivered?
Yes, however, you’ll have to check with the supermarket that they deliver to the accommodation’s postcode and you’ll have to be there to receive your delivery. It’s therefore a good idea to leave it until the first morning of your holiday in case you get delayed arriving.