How to book your visit and what to expect
When you arrive
- Before you arrive please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card
- If you have booked a ticket please arrive within your timeslot. If you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing
- To keep visitor numbers at a safe level, the layout and flow of the car park may have changed. Please look out for staff and any signs around the car park
- If you arrive without a ticket, please head to the visitor reception and our staff will be happy to advise you
- Campervans that are used for transport are welcome but are not permitted to stay overnight. At this time we’re unable to welcome caravans and coaches
During your visit
- We may have set up new routes, such as a one-way system. Please look out for any new signs around the property
- To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 10 days, please don’t visit
- In line with government guidelines, you're required to wear a face covering in many places, unless you're exempt. Please bring one with you
- We’re still working hard to keep our gardens looking their best. But with fewer staff and volunteers to help out, things may look a little different on your visit. Please bear with us as we adjust to these challenging times
- Some cafés and shops may be closed or will offer a limited range. You can check which facilities will be open for your visit on the property web page
- Dogs now need to be on leads at certain places. You can check the property web page before your visit for the most up to date information and please look out for any signs during your visit