Our commitment to inclusion and diversity

The National Trust is for everyone. Our organisation was founded so everyone can benefit from nature, beauty and history.

We are working to create a culture that values difference, includes everyone and recognises the strength that comes from diversity. Everyone should feel welcome at our workplaces, and at the places in our care. We will not tolerate any form of discrimination, bullying or harassment.

We want our staff and volunteers to reflect the diversity of the local communities we serve, and we have much to do to achieve this.

We will strive to meet the different needs and expectations of our supporters, and work hard to improve accessibility – both on-property and online – to give everyone the best possible experience of the National Trust and the places we care for.

The places in our care are a shared inheritance, which can and should bring people together in mutual respect and understanding.

We recognise we have a long way to go, but we’re determined to be for everyone, for ever.

Visitors exploring the Cloisters at Lacock Abbey, Wiltshire
Visitors exploring the Cloisters at Lacock Abbey, Wiltshire
Visitors exploring the Cloisters at Lacock Abbey, Wiltshire

2021 update

Since we published our first commitment to inclusion and diversity in July 2020, we have:

  • Developed an Inclusion Council with members of the Executive team and representatives from our staff Race Equity, Workability and LGBTQ networks.
  • Continued to deliver training on Everyday Inclusion, and developed training for Recruitment and Disability Awareness.
  • Improved our ways of working to help our staff and volunteers be more understanding, respectful and appreciative of difference. 
  • Initiated anti-racism action planning in response to the 'Home Truths' report (published by Voice4Change and ACEVO) about addressing racism in the sector.
  • Continued to publish our gender pay gap – with a focus on delivering actions to reduce the pay gap – and made plans to extend our reporting to include ethnicity, disability, and sexual identity.
  • Started work with a diverse group of young people to explore how their experiences can help us connect with younger audiences more effectively.

As we move through 2021, we’re confident that we have a robust plan in place but acknowledge the scale of work that’s ahead of us. Although this work will take time, we’ll challenge ourselves to make the changes needed as quickly as possible, working in partnership with other organisations and people.   

April 2021