Plant a tree FAQs

Beech trees

Here are the answers to some of the most commonly asked questions about dedicating a tree in memory or in celebration of a loved one. However, if there’s anything else you’d like to know, please get in touch by emailing us at giving@nationaltrust.org.uk. We’d be happy to help.

Index:

1. What’s the plant a tree scheme?
2. Why are you raising money to plant trees?
3. Why is there a £5 minimum suggested donation?
4. Why can’t I choose a tree planting location?
5. Why can’t I ‘tag’ a tree?
6. When will I receive my certificate? 
7. What information will be included on my certificate?
8. What can I do if I want to change the information on my certificate? 
9. How do I know if my dedication has been completed successfully?
10. I’ve changed my mind. Can I get a refund?
11. I’d like to make a complaint about your ‘no-refund’ procedure – how do I do that?
12. Why haven’t I received my confirmation email? 

1. What’s the plant a tree scheme?

In 2020, we launched our ambition to plant 20 million trees by 2030. The plant a tree scheme provides the opportunity for our closest supporters to help us deliver this ten-year ambition by donating to our tree planting fund. Donations can be made with a dedication in memory or in celebration of a loved one.

2. Why are you raising money to plant trees?

The National Trust has always been here for the benefit of everyone. As Europe’s biggest conservation charity, we have a responsibility to do everything we can to fight climate change, which poses the biggest threat to the places, nature and collections we care for. 

People need nature now more than ever. And working together is the only way we can reverse the decline in wildlife and the challenges we face due to climate change.

More than 18,000 hectares of woodland – an area equivalent to one and a half times the size of Manchester or 42 Sherwood Forests – will be strategically established across the nation to lock up 300,000 tonnes of carbon – equivalent to the electricity output of 370,000 homes a year.

3. Why is there a £5 minimum suggested donation? 

Our suggested minimum donation amount is £5 as this is what it costs us to plant one new sapling. No matter what the size of your gift, your donation to our plant a tree fund will help create beautiful green spaces for people and wildlife to thrive. As the certificate references that you have planted a tree we do not offer this for donations of less than £5.

4. Why can’t I choose a tree planting location?

All donations go into our tree planting fund and we plant trees according to the areas in most need as identified by our woodland experts and regional countryside teams. Trees are planted throughout winter and our planning process means we may not know until the summer where the trees will be planted each year. We aim to regularly update our communications on tree planting locations that have been made possible with your support. Please get in touch by emailing us at giving@nationaltrust.org.uk if you’d like to know more.

5. Why can’t I ‘tag’ a tree?

Your donation to our tree planting fund brings us closer to our ambition of planting 20 million trees by 2030. Due to the scale of tree planting required we’re not able to match dedications to specific trees or to ‘tag’ trees with memorial plaques, which is why we have created the digital certificate that can be shared with your loved ones.

6. When will I receive my certificate?

We aim to send all certificates within five working days of your donation being made. While we hope your certificate will be created and sent within a shorter timeframe, during busy periods our team may need a little longer to ensure they give each certificate the time and attention they deserve. Please bear with us whilst we work through them.

7. What information will be included in my certificate?

Your certificate will include the unique details relating to your dedication and the number of trees you will have planted, whether in memory or in celebration. You can see a sample certificate below. Please note, as the certificate references that you have planted a tree we do not offer this for donations of less than £5, and we will not prepare or send certificates containing content deemed to be inappropriate or offensive.

Plant a tree certificate example
Plant a tree certificate example
Plant a tree certificate example

8. What can I do if I want to change the information on my certificate?

We understand the donation process doesn’t provide the opportunity to preview your certificate before you make your donation, and we’re happy to edit your certificate as required. If you would like to make any changes to your certificate please get in touch with us by emailing us at giving@nationaltrust.org.uk

9. How do I know if my dedication has been completed successfully?

The last stage of the dedication process is making your donation, which is triggered once you have entered your personal and payment details and clicked ‘Yes, I confirm my payment’. If your donation has been successful there will be a message at the top of the page saying 'Thank you'. You should also receive a confirmation email within 20 minutes of completing your dedication, and your certificate will be sent in a separate email within three working days. If you don’t think your donation has been successful, please get in touch by calling 0344 800 1895.

10. I’ve changed my mind. Can I get a refund? 

We do not process refunds on donations, but we will work hard to ensure you have all the information you need before making a dedication. Donations will only be refunded in very limited circumstances, in accordance with the Institute of Fundraising guidelines.

11. I’d like to make a complaint about your ‘no-refund’ procedure – how do I do that?

You can make a complaint via our Supporter Service Centre, either over the phone by calling 0344 800 1895, or by emailing us at giving@nationaltrust.org.uk. Find out more about the National Trust's complaints procedure.

12. Why haven’t I received my confirmation email? 

You should receive your confirmation email within 20 minutes of donating. If after this time you haven’t received the email please check your junk folder. If you’re still having difficulty, please get in touch by calling 0344 800 1895.