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Complaints procedure

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Autumn at Speke Hall | © National Trust Images/Arnhel de Serra

We’re always happy to receive comments, feedback and suggestions and there are a number of ways to let us know your thoughts.

Our promise to you

As part of our complaints procedure, we'll:

  • treat complaints seriously and deal with them properly
  • resolve complaints promptly and informally whenever possible
  • learn from complaints and take action to improve our service
  • ensure that complaints are treated in confidence.

We've separated our complaints processes into four simple steps. Please follow each step fully and then, if you remain unhappy with the outcome or resolution offered, we'll be happy to review your complaint further at the next level.

For any general enquiries about your membership, the organisation or anything else, please get in touch by email, phone or in writing.

Contact us


If you're not sure who you need to speak to you can email us with your full name, full address and membership number, if you have one, and someone will get back to you.


The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.

0344 800 1895


If you'd like to write to us, our address is:

The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH
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