We’re always happy to receive comments, feedback and suggestions and there are a number of ways to let us know your thoughts.
Our promise to you
As part of our complaints procedure, we'll:
- treat complaints seriously and deal with them properly
- resolve complaints promptly and informally whenever possible
- learn from complaints and take action to improve our service
- ensure that complaints are treated in confidence.
We've separated our complaints processes into four simple steps. Please follow each step fully and then, if you remain unhappy with the outcome or resolution offered, we'll be happy to review your complaint further at the next level.
For any general enquiries about your membership, the organisation or anything else, please get in touch by email, phone or in writing.
If you're not sure who you need to speak to you can email us with your full name, full address and membership number, if you have one, and someone will get back to you.
The Supporter Services Centre is open from 9am to 5.30pm, Monday to Friday and 9am to 4pm weekends and bank holidays. Local call rates apply.
If you'd like to write to us, our address is:The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH
Visiting us with a group? Then our answers to your frequently asked questions might help with any question you may have.
Find answers to some of the most commonly asked questions about visiting and using the booking system.
Get in touch about a new or existing booking. Our holidays team are here to help at firstname.lastname@example.org or on 0344 800 2070 (Monday to Saturday, 9am to 5pm.)
Find out all you need to know about purchasing from our online shop, from searching for a product to ordering and returns. You'll also find contact details if you need to get in touch.
Find out about the different types of memberships available, learn how to change your details or renew your membership online and much more.