Membership enquiries

Got a question about membership? We're here to help

Senior gardener chatting with visitors at Scotney Castle

What do you need help with?

Lend a hand with some snowdrop planting at Penrhyn Castle

Joining online FAQs 

It’s easy to become a new National Trust member on our website. Check out the answers to the most frequently asked questions for joining online.

A walk in the arboretum during autumn at Dyffryn Gardens

Members’ Handbook 2019 Welsh version 

We’ve translated the Wales chapter of the National Trust Handbook so that members can use, experience and enjoy the Welsh language when learning about our work and visiting new places.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895.

Visitors walking away from the Rill Garden in Coleton Fishacre in autumn

Update your details 

It’s now even easier to update your address, contact details and contact preferences, using our new online account service, My National Trust. Simply register for an account or sign in.

A barn owl in flight

Contact us 

Can't find the answer you're looking for? We're here to help.

Join now

Enjoy unlimited access to more than 500 special places, and help to protect these places for future generations, with a National Trust membership.