Membership enquiries

Got a question about membership? We're here to help

Kids paddling in the River Wandle at Morden Hall Park, London

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Father and son walking across rope bridge

Joining online FAQs 

Do you want to find out more about becoming a National Trust member online? Here, we've collected answers to your most frequently asked questions.

Low Wray reception

Member cards not scanning 

You may have recently had problems scanning your member card when visiting our places. We’re sorry if this is the case. Please request a replacement via My National Trust, or call us on 0344 800 1895.

A young boy is exploring a medieval door at Lacock Abbey with his family

Update your details 

It’s now even easier to update your address, contact details and contact preferences, using our new online account service, My National Trust. Simply register for an account or sign in.

A barn owl in flight

Contact us 

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Enjoy unlimited access to more than 500 special places, and help to protect these places for future generations, with a National Trust membership.