Explorer Pass

Explorer Pass FAQs

• Which places are not included in the Explorer Pass?

  There are some excluded places where the Explorer Pass won't give you free admission, including:

  • Ascott, Buckinghamshire
  • Ashdown House, Oxfordshire
  • The Beatles' Childhood Homes (20 Forthlin Rd & Mendips), Liverpool
  • Boarstall Duck Decoy, Buckinghamshire
  • Boarstall Tower, Buckinghamshire
  • Braithwaite Hall, North Yorkshire
  • Buscot Park, Oxfordshire
  • Cilgerran Castle, Pembrokeshire
  • Cobham Wood & Mausoleum, Kent
  • Dorneywood Garden, Buckinghamshire
  • Eastbury Manor House, London
  • Force Crag Mine, Lake District
  • Gawthorpe Hall, Lancashire
  • Grantham House, Lincolnshire
  • Gray's Printing Press, Northern Ireland
  • Housesteads Fort, Northumberland
  • Long Crendon Courthouse, Buckinghamshire
  • Lundy, Devon
  • Moulton Hall, North Yorkshire
  • Nether Alderley Mill, Cheshire
  • Orford Ness, Suffolk
  • Owletts, Kent
  • Pitstone Windmill, Buckinghamshire
  • Priest's House, Somerset
  • Princes Risborough Manor House, Buckinghamshire
  • Priory Cottage, Oxfordshire
  • St John's Jerusalem, Kent
  • Shute Barton, Devon
  • St. Michael’s Mount, Cornwall
  • Steam Yacht Gondola, Lake District
  • Stembridge Tower Mill, Somerset
  • Stonehenge, Wiltshire
  • Tatton Park, Cheshire
  • Wakehurst Place, Sussex
  • West Green House, Hampshire
  • Westwood Manor, Wiltshire
  • White Mill, Dorset

  The Explorer Pass doesn't provide admission to places with reciprocal entry agreements, such as English Heritage (including Stonehenge and Housesteads Fort), National Trust for Scotland or other International National Trusts Organisation members. Exceptions also include places managed by Historic House Hotels Ltd, Cadw, London Partner properties and local authorities.

• Does the Explorer Pass include parking?

  Yes, the Explorer Pass includes free parking in our car parks.

  To use the pass for parking, please print the confirmation and visibly display the information shown under the dotted line in the dashboard of your vehicle. If you don't have access to a printer please write down and display the order reference number found in your confirmation email. Please don't display any personal data such as your customer name and address.

  Coaches are excluded. Vans, motorhomes and caravans are subject to local restrictions. Please check individual property pages before you travel.
  

• Who can I contact if I bought my pass from Visit Britain?

  If you purchased your pass through Visit Britain and have any enquiries, refund requests or booking changes, you will need to contact Visit Britain's customer service.

  • Call the Visit Britain support team on 0151 805 0395 from the UK or 0044 151 805 0395 from overseas. The phone lines are open Monday to Friday, 9am-5:30pm (UK time).
  • Email Visit Britain at support@visitbritainshop.com.

• How do I contact you?

  If you'd like any more information about the Explorer Pass or have any problems, please contact our bookings team:

  • Call us on +44(0)344 249 1895. Local rates apply and lines are open seven days a week (9am–5pm on weekdays, and 9am–4pm at weekends and on bank holidays).

  • Email us at events@nationaltrust.org.uk. Please don't send emails with attachments as these can get caught in spam filters.

• Terms and conditions

  1. Your confirmation of purchase email acts as your pass. Please take the order confirmation with you (digitally on your device or printed out) when visiting National Trust places during the validity period of your pass. Mobile coverage may be limited at the property, so passholders are advised to download the confirmation email to their device beforehand. Passholders who can't present a confirmation email may be charged the full admission price.
  2. This pass is for the named person(s) only. ID may be requested in the form of a driver’s licence, passport or identity card (photocopies are acceptable).
  3. The pass is only valid for the dates specified on the pass.
  4. This pass is valid for admission and vehicle parking at National Trust places during the published opening times only. Opening hours may be subject to change at any time and should be checked when planning a visit, see www.nationaltrust.org.uk
     Coaches are excluded. Vans, motorhomes and caravans are subject to local restrictions. Please check the property website before you travel.
  5. To use the pass for parking, please print the confirmation and visibly display the information shown under the dotted line in the dash of your vehicle. Alternatively, if you don't have access to a printer please write down and display the Order Reference Number found in your confirmation email. Please don't display any personal data such as your customer name and address.
  6. Individual passes (one adult) are valid for the admission of one adult aged 18 and over.
  7. Joint passes (two adults) are valid for the admission of two people aged 18 and over.
  8. Family (one adult) are valid for the admission of one adult aged 18 and over and your children/grandchildren under 18.
  9. Family (two adults) passes are valid for the admission of two adults and your children/grandchildren under 18.
  10. There are some excluded properties where the Explorer Pass doesn't grant free admission, these are:
      Ascott, Ashdown House, The Beatles' Childhood Homes (20 Forthlin Rd & Mendips), Boarstall Duck Decoy, Boarstall Tower, Braithwaite Hall, Buscot Park, Cilgerran Castle, Cobham Wood & Mausoleum, Dorneywood Garden, Eastbury Manor House, Force Crag Mine, Gawthorpe Hall, Grantham House, Gray's Printing Press, Housesteads Fort, Long Crendon Courthouse, Lundy, Moulton Hall, Nether Alderley Mill, Orford Ness, Owletts, Pitstone Windmill, Priest's House, Princes Risborough Manor House, Priory Cottage, St John's Jerusalem, Shute Barton, St. Michael’s Mount, Steam Yacht Gondola, Stembridge Tower Mill, Stonehenge, Tatton Park, Wakehurst, West Green House, Westwood Manor, White Mill.
      This pass does not allow admission to places with reciprocal entry agreements, such as English Heritage (including Stonehenge and Housesteads Fort) or National Trust for Scotland. Exceptions also include properties managed by Historic House Hotels Ltd, Cadw and local authorities.
  11. This pass is for standard admission and parking only and excludes non-standard admission, group entry, paid transport, and paid and/or ticketed events.
  12. Some National Trust places require booking in advance of the visit date. At these places, without a booking we cannot guarantee entry. It's important to check the individual place webpage at www.nationaltrust.org.uk when planning a visit to check whether this is the case and to book tickets.
      To book with the pass:
      1. Visit the place’s website, click ‘Book a Visit’.
      2. Select a free member’s ticket and when asked for your membership number please type your ticket order number into this section.
      3. Complete the transaction and you'll receive a confirmation email. If you only select the free members tickets, you won't need to enter your debit/credit card details and you won't be charged.
      4. Present both your booking confirmation and the Explorer Pass order confirmation to the National Trust team member on arrival. Entry can't be guaranteed without a booking confirmation. Free entry can't be guaranteed without Explorer Pass confirmation.
  13. This pass is not for resale and is non-transferable. If the National Trust deems this to have occurred, we reserve the right to refuse use of the pass and the full admission price may be charged.
  14. Explorer Passes are non-refundable. No refunds will be given for any unused days of the Explorer Pass. No part refund will be given in the event of the closure of any property due to adverse weather conditions, health and safety or other operational reasons.
  15. Should you wish to amend the start date of your Explorer Pass validity, you can do so by calling our bookings team on +44(0)344 249 1895. Local call rates apply. Lines open seven days a week (9am–5pm weekdays, 9am–4pm weekends and bank holidays).
  16. This pass can't be used in conjunction with any other offer.
  17. This pass isn't a National Trust membership and isn't transferable against the cost of membership.
  18. Personal data supplied connected with the purchase of this pass will only be processed as set out in the National Trust’s privacy policy: www.nationaltrust.org.uk/our-policies/privacy
  19. The National Trust (Heelis, Kemble Drive, Swindon SN2 2NA) is a charity registered in England and Wales (number 205846).