Crom Campsite site rules
We’re really looking forward to welcoming you back to Crom Campsite. We’d like to say things will be business as usual but we may not initially have all of our usual services and activities available. Please read this page carefully as it may mean you need to bring a few extra things with you.
Please arrive after 2pm and before 5pm. The main estate gates close at 3pm, so please call us for the estate code if you will be arriving later than that.
The toilet and shower block is accessible with keys after estate opening hours. If you won’t be arriving before staff leave at 5pm then you’ll need to arrange to collect your keys in advance, by calling the office on 028 6773 8118. If there’s no answer, please leave a voicemail and we’ll get back to you.
Visitors must register at reception before pitching.
Please leave by 12pm on your day of departure. If you wish to extend your stay, please inform reception at 11am (reception is open from 11am every day).
Departure is by 11am to allow for cleaning.
To protect the natural beauty of the site, parking is available in designated areas away from tent pitches, but near enough so it’s not too difficult to carry your camping gear from your car.
Staff will advise where unloading is permitted for the Glamping pods.
Dogs are welcome on site (maximum of two per party), but please notify us at the time of booking. Keep them on a lead at all times and please clean up after your dog promptly. A charge of £1.50 per day will be incurred for each dog.
We have three dog-friendly glamping pods. Please ensure that you book the correct one if you wish to bring a dog on your holiday.
We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 11pm and 7am.
Due to the size of our pitches, tent dimensions need to be given at the time of booking. This will allow us to place you on the most appropriate pitch.
Groups/ Maximum occupancy
We’ve postponed all organised group bookings until 30 September 2020. If you find that your booking doesn’t follow government guidance, please get in touch with us to either rearrange, postpone or cancel your holiday.
Showers cost £1 for 10 minutes.
Campfires are not allowed, except in the communal fire area. Firewood for the communal area can be purchased from the Visitor Centre (the Visitor Centre is otherwise closed, but can accept payments for firewood). Deadwood is not to be collected from the woodlands - it is important for supporting the communities of invertebrates, lichens, fungi and other protected wildlife.
Barbecues are permitted, provided they are raised off the ground.
Boat hire is currently not available.
The Visitor Centre is currently closed but our café is offering a takeaway service and will be open from 11am to 3pm. The café can only take cash payments.
Cooking inside tents or pods is NOT permitted and can be lethal due to carbon monoxide poisoning.
Smoking is not allowed on the campsite, or in or around the Glamping Pods.
Special requests, including requests for adjacent camping pitches, must be indicated to us at the time of booking. We will always do our best to honour them but they cannot be guaranteed.
Problem or complaint
Every reasonable care will be taken to ensure that the camping pitch, pod or bothy and also site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the Visitor’s departure from the campsite if the Visitor did not make the problem or complaint known to staff during the Visitor’s stay. If you supplied an email address at the time of booking, a survey will be emailed to you for your comments after your stay. Alternatively, a comment form may be completed and left at the campsite reception. All complaints made after the Visitor’s departure should be made in writing by post or email to:
Visitor Facilities Manager
National Trust Members
Sadly there are no reductions for members at our sites due to charity commission rules, however please be assured that the money raised through the campsite will be put to good use supporting our conservation work locally.
In addition to the site rules above we also have some terms and conditions below that apply to your booking. Please read through the camping terms and conditions below.