Crom Campsite site rules

Arrival times

Please arrive after 2pm and before 5pm. The main estate gates close at 4pm, so please call us for the estate code if you will be arriving later than that.

Visitors must register at reception before pitching.

Departure times

Campsite:

Please leave by 12pm on your day of departure. If you wish to extend your stay, please inform reception at 11am (reception is open from 11am every day, please knock on the reception door to alert staff).

Glamping Pods:

Departure is by 11am to allow for cleaning.

Maximum occupancy

The maximum number of adults allowed in any party is four. This applies whether you book together or separately. The only exception is for official groups such as Duke of Edinburgh or Scouts.

Group bookings

Please complete the group bookings enquiry form you'll find towards the bottom of this page.

Parking

To protect the natural beauty of the site, parking is available in designated areas away from tent pitches, but near enough so it’s not too difficult to carry your camping gear from your car.

Staff will advise where unloading is permitted for the Glamping pods.

Dogs/pets

Dogs are welcome on site (maximum of two per party), but please notify us at the time of booking.

We have three dog-friendly glamping pods. Please ensure that you book the correct one if you wish to bring a dog on your holiday.

Quiet please

We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 11pm and 7am.

Pitches

Due to the size of our pitches, tent dimensions need to be given at the time of booking. This will allow us to place you on the most appropriate pitch.

Showers

Showers cost £1 for 10 minutes.

Fires/Barbecues

Campfires are not allowed, except in the communal fire area. Firewood for the communal area can be purchased from the Visitor Centre. Deadwood is not to be collected from the woodlands - it is important for supporting the communities of invertebrates, lichens, fungi and other protected wildlife.

Barbecues are permitted, provided they are raised off the ground.

Boat and Bike Hire

Boat and Bike Hire are available from the Visitor Centre during its opening hours. Please contact the Visitor Centre to book your hire in advance on 028 6773 8118.

Visitor Centre

The Visitor Centre is open 11am – 4pm and the Tearoom will be open during these hours. The Little Orchard Tearoom can only accept cash payments. Please check the Crom page for official opening times of the Visitor Centre and Tearoom.

Safety

Cooking inside tents or pods is NOT permitted and can be lethal due to carbon monoxide poisoning.

Smoking

Smoking is not allowed on the campsite, or in or around the Glamping Pods.

Special requests

Special requests, including requests for adjacent camping pitches, must be indicated to us at the time of booking. We will always do our best to honour them but they cannot be guaranteed.

Problem or complaint

Every reasonable care will be taken to ensure that the camping pitch, pod or bothy and also site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. National Trust will not normally make any refunds in respect of complaints made after the Visitor’s departure from the campsite if the Visitor did not make the problem or complaint known to staff during the Visitor’s stay. If you supplied an email address at the time of booking, a survey will be emailed to you for your comments after your stay. Alternatively, a comment form may be completed and left at the campsite reception. All complaints made after the Visitor’s departure should be made in writing by post or email to:

Guest Relations Manager

National Trust Holidays, Heelis, Kemble Drive, Swindon, SN2 2NA

Email: guestrelations@nationaltrust.org.uk.

National Trust Members

Sadly there are no reductions for members at our sites due to charity commission rules, however please be assured that the money raised through the campsite will be put to good use supporting our conservation work locally.

Small print

In addition to the site rules above we also have some terms and conditions below that apply to your booking. Please read through the camping terms and conditions below.