How to book your visit and what to expect

Visitors walking through the cloisters at Tyntesfield

Our gardens, parks and countryside locations are open, and houses in England and Wales will reopen from 17 May. Advance booking for visits helps us keep everyone safe and socially distanced. When space is available, particularly on weekdays, pre-booking isn't always necessary. But to guarantee entry, please always book in advance, especially at busier times like weekends and bank holidays.  

Here you'll find everything you need to know about what's open, when and how to book, and what to expect from your visit.

What's open to visit?

Our gardens, parks, shops and countryside locations are open. Outdoor seating is available at some cafés and indoor seating will be available at cafés in England and Wales from 17 May.

Houses in England and Wales will start to reopen from 17 May, and houses in Northern Ireland are expected to reopen from 24 May. We're looking forward to welcoming you back indoors again.

How to visit

Advance booking for visits helps us keep everyone safe and socially distanced. When space is available, particularly on weekdays, pre-booking isn't always necessary.​ But to guarantee entry please always book in advance, especially at busier times like weekends and bank holidays.

Tickets are released every Friday for the following week. More information on how to book your visit can be found further down the page

Visiting houses

From 17 May, we're reopening houses in England and Wakes, and houses in Northern Ireland are expected to reopen from 24 May.

Tickets are now available for visits from 17 May. Please note your booked ticket gives you entry to the overall property. We’re unable to offer separate tickets for the house or garden under the current booking system. Under social distancing rules, the number of people who can explore the house will be limited so we cannot guarantee entry to the house for everybody who may want to see it.

Details of how you can visit the house will be included in your booking confirmation. Opening days and times vary from place to place, and some smaller places will be open for pre-booked visits only, so please check the property webpage before you visit.

Please follow government guidance when you visit. In line with the guidelines, you're required to wear a face covering in indoor places, unless you're exempt, so please bring one with you. And please help us look after coast and countryside places by following the Countryside Code.

How to book

Booking gardens, parks and houses

Entry and parking is free for members, but please bring your membership card with you. You’ll need to enter a valid membership card number for each member booking and membership cards will be checked on entry. Non-members will need to pay.

Please note your booked ticket gives you entry to the overall property. We’re unable to offer separate tickets for the house or garden under the current booking system. Details of how you can visit the house will be included in your booking confirmation.

  • Please book one ticket per person, except for children under five as they don’t need a ticket. 
  • You’ll need to choose a 30-minute arrival time for the day you want to visit
  • The timeslot is for your arrival time only and the length of time you can stay will depend on the opening times of the place you're visiting
  • Opening times and booking availability is listed on the webpage of the place you wish to visit. You’ll need to book your tickets by 3pm the day before your visit
  • Tickets are for your use only and are not for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email

Access for everyone

If you need to bring a carer or essential companion to accompany you as a disabled visitor, you can now book a carers ticket at the time of booking, free of charge.

Booking car parks only

To open safely, we’re limiting visitor numbers at some car parks. To avoid disappointment, we recommend you book your car parking space in advance for the car parks listed below, especially at busier times such as weekends and bank holiday. Members can park for free but you'll need to book a ticket for your car. Non-members will need to pay.

The car parks which need to be booked are: 

  • If you're booking a car parking space only, you'll need to book one ticket per car. You can check the web page of the place you wish to visit to see the car park opening times and booking availability
  • The length of time you can stay will depend on the place you're booking, and the booking form will specify how long you can park for
  • Tickets are for your use only and are not for resale
  • We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email

Changing your booking

If your plans change and you can’t make your timeslot, you can easily change or cancel your booking. We really appreciate you doing this as soon as possible so the tickets can be made available for other visitors. 

If you’re a member, the option to cancel or change your booking can be found in your confirmation email by selecting ‘view and manage your order online' underneath your order summary. 

For non-members, please ring us on 0344 249 1895 to discuss changing your booking.

Plan your visit View places near you

What to expect from your visit

To help keep our visitors, staff, volunteers and local communities safe, we’ve made some changes so your visit will be a bit different to what you’re used to. We need your help to enable us to keep these places open safely, so we’d be grateful if you could follow the guidance below:

When you arrive

  • Before you arrive please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card
  • If you have booked a ticket please arrive within your timeslot. If you're more than 10 minutes late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing
  • To keep visitor numbers at a safe level, the layout and flow of the car park may have changed. Please look out for staff and any signs around the car park
  • If you arrive without a ticket, please head to the visitor reception and our staff will be happy to advise you
  • Campervans that are used for transport are welcome but are not permitted to stay overnight. At this time we’re unable to welcome caravans and coaches

During your visit

  • We may have set up new routes, such as a one-way system. Please look out for any new signs around the property
  • To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 10 days, please don’t visit
  • In line with government guidelines, you're required to wear a face covering in many places, unless you're exempt.
  • We’re working hard to keep our gardens looking their best. But with fewer staff and volunteers to help out, things may look a little different on your visit. Do bear with us as we adjust to these challenging times
  • Dogs now need to be on leads at certain places. You can check the property web page before your visit for the most up to date information and please look out for any signs during your visit

Food, drink and shopping

We're thrilled that we've been able to reopen more places to eat, drink and shop, welcoming back friends and visitors who we've missed so much over the last year.

As we approach the summer we'll gradually expand our menus. Alongside the ever-faithful scone, we're introducing some delicious new recipes to tempt the taste buds, including cinnamon buns and Tiramisu doughnuts.

We're also making sure that our shops are filled with your favourite National Trust gifts and treats, so you can enjoy some retail therapy on your visit.

Please check the property webpage to see which facilities will be open for your visit.

Caring for these places of beauty takes hard work, and with your ongoing support, we’ll be able to continue to conserve the parks and countryside, gardens and historical spaces that we all love. Over the last 125 years, your generosity has helped to protect 780 miles of coastline, thousands of listed buildings and over 200 gardens. It's thanks to your membership that we're able to look after these historical and natural havens for everyone to enjoy for ever.
 

Plan and book your visit

There are so many places waiting for you to explore this spring. Find out which of your local places are open, check availability and book your visit.

Man using My National Trust on a tablet

Sign up to our emails 

Sign up to our emails and we'll keep you up to date with all the latest reopening news, as well as behind the scenes stories and inspiration from the places we care for. Sign up or change your preferences through My National Trust to hear from us more often.