Our members' handbook

For many members, the handbook has always been an important source of inspiration and information. With the uncertainty surrounding the coronavirus crisis, we've had to make some changes to the handbook for 2021. Rather than risk giving you inaccurate information, we're moving changeable information online, which can be updated when needed.

This means that your handbook will still include maps, descriptions and photographs of most of the places in our care, and contact details and access information for each place should you wish to visit. But information about opening times, things to do, cafés and shops will be on our website and app to ensure it remains as up-to-date as possible. 

What's staying in the handbook?

• Who the Trust is and what we do
• Descriptions and photographs of most of the places in our care
• How to contact and visit places
• Maps showing the places in each region
• Basic access information

What's on the website and app?

• Opening dates and times, prices, and all visiting details
• More detailed access information
• Things to see and do
• Eating, drinking and shopping
• Dogs – where they’re welcome and where there are restrictions
• Holiday cottages, hotels, bothies and campsites
• Our ‘Land Map’ – everything we look after 
• How to get involved and volunteer with us

Where can I find this information?

• Start with our website for up-to-date visiting information
• Download the app – just search ‘National Trust App’ in your app store
• Or call us on 0344 800 1895

FAQs

Why have you decided to change the handbook?

We’ve made changes to the 2021 handbook due to coronavirus restrictions and shifting Government guidance, which meant we couldn’t guarantee opening details at the time of printing in November. It’s important for us and our members that we adapt swiftly to the changing situation, and the quickest and most accurate way of communicating with our members is via our digital platforms. Information including opening times and parking will now be held on our website and app where it will be regularly updated.

Is this change permanent?

We're planning to produce a handbook for 2022 which includes the opening details that we couldn’t include this year. We're always looking to improve the handbook and are listening to members about any other changes they’d like to see.