What to expect during your visit
The garden at Fenton is open Friday to Sunday and on bank holidays. The house will be open from Friday 21 May. In this article you will find out everything you need to know about your visit to Fenton House and Garden and how to book your tickets. To help keep everyone safe, all visitors need to pre-book their visit.
Do I need to pre-book?
To help keep everyone safe, all visitors will need to pre-book their visit. You can do this via our What's On page. Members can book for free, while non-members will need to pay when booking.
When arriving at Fenton House and Garden please have your ticket ready to show our staff as either a printed copy or on your phone. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these at the gate where volunteers will be waiting to welcome you.
Before Friday 21 May, the time on your ticket is your arrival slot for the garden only.
From Friday 21 May, the starting time on your ticket is the time of your short welcome and informal introduction, on the hour. Please arrive 10 minutes before your introduction to be booked in. At the end of your introduction and house visit, you are welcome to spend as much time in the garden as you like until closing time. Exploring the house is optional so you are welcome to arrive, show your ticket and head straight into the garden instead.
In order to maintain social distancing, please arrive promptly for your timeslot. Sadly, we are unable to accommodate late entry to the house. Your late entry to the garden will be at the discretion of the staff and will be based on visitor numbers and the ability to maintain social distancing.
Please note that there is no car parking at Fenton House. The closest car park is Jack Straw's Car Park, which is a 10-minute walk away. The car park is owned and run by the City of London Corporation and charges apply.
The nearest underground station is Hampstead and the closest bus stop is Heath Street. Both are less than a 5-minute walk away.
The safety of staff, volunteers and the local community remains our priority. Look out for signs while you’re here which will explain any changes to how you enjoy different parts of the site.
To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
We ask all visitors to follow the latest national and regional government advice when visiting and stay local. In line with government guidance, visitors to any indoor or enclosed spaces are required to wear a face covering, unless exempt. Please bring one along with you.
Before 21 May
- The garden is open Friday, Saturday and Sunday, 11am-4pm, for pre-booked visits.
- The house, toilet and cloakroom facilities are closed.
- We don’t have a shop or café but you are very welcome to bring a flask or picnic.
From 21 May
- The house and garden will be open for pre-booked visits. Entry to the house will be offered on your arrival only, after a short introduction outside.
- Exploring the house is optional. You are welcome to head straight into the garden.
- After you explore the house for up to half an hour, you are welcome to spend as much time in the garden as you like until closing time.
- The visitor toilet on the upper floor landing will be open during your house visit.
- The attic floor of the house and cloakroom facilities will remain closed while social distancing rules are in place.
- You can download our full access statement here, but please bear in mind that due to social distancing some areas may be operating differently.
- If you require any other assistance or information prior to your visit, please email email@example.com or give us a call on 020 7435 3471 and we will respond to your enquiry as soon as we can.
Book your tickets
All visitors need to book their visit in advance. Members can book for free, while non-members will need to pay when booking. Members will need to bring both their tickets and their membership cards with them on their visit to enter.
- Please book one ticket per person, except for children aged 5 or under who do not need a ticket.
- You'll need to choose a time to begin your tour of the house, this is also your arrival time, though we recommend arriving 10 minutes early to book in.
- Tickets are for your use only and not for resale.
- We'll send your booking confirmation by email. Please make sure you fill in the correct email address to ensure you receive your confirmation email.
Every Friday we'll release new bookings for visits the following week. You can book up to 3pm the day before.