FAQs
How do I book tickets?
Tickets for the first two weeks will be available to book via the What's On section on the homepage from Thursday 28 April, and will subsequently be released two weeks in advance every Thursday until 12 May.. If you would prefer to book over the phone, you can call our Box Office on 0344 249 1895.
When can I book?
Tickets will be released two weeks in advance every Thursday from 28 April. You can book online until 8am on the day. Spaces are limited to six per tour so please book early to guarantee your space on a tour and avoid disappointment. You may be able to pop into Visitor Reception and book with us to join a tour that day, but we can't guarantee any tours will have spaces available. We will advertise tour availability every Friday morning via our Facebook and Twitter.
Where should I arrive for the tour?
Please come to Visitor Reception located at the back of the house on Pilgrim Street to book onto a tour or collect your tickets. If you have booked in advance, please arrive within the 10 minute timeslot you have booked for so that you’re here for when the tour begins. We can’t guarantee entry for latecomers.
What do I need to bring with me?
Your booking reference number and, if you're a National Trust member, proof of your membership. You can show your reference number on a phone or tablet, as a printout of your confirmation email or just written down.
How long does the tour last?
Approximately 45 minutes following the 10 minute arrival timeslot you have booked for.
Which parts of the house can I see?
You will be able to see the Waiting Room, the Hardmans’ living quarters (Kitchen, Living Room and Bedroom), Studio, Darkroom, Exhibition Room and Mounting Office (including General Office, Retouching Room and Mounting Room).
This year, the Cellar and Changing Room are closed for conservation reasons. We’re sorry for any disappointment.
I'm a wheelchair user. Can I still take the tour?
Absolutely, however the upstairs of the Hardmans’ House is only accessible via a single staircase and there is no lift access. This means you can only visit the Waiting Room and Mounting Office (including General Office and Retouching Room)
If you have any queries, please email us at thehardmanshouse@nationaltrust.org.uk
How accessible is the house?
Our tours cover the ground, first and second floors of this Georgian terraced house so please be aware there are quite a few stairs to climb. Seating is available in the majority of rooms.
How can I stay safe on the tour?
Tours are limited to six people. Face coverings are a personal choice, but we recommend wearing a face covering in enclosed, crowded areas. We would be grateful if you could keep a respectful distance between yourself and our volunteers, staff and other visitors so that we can keep everyone safe.
Can I bring my bag on the tour?
You can bring a small bag with you. Large bags and suitcases can be stored at Reception, but please be aware storage is not fully secure and they will be left at your own risk.
Can I take photographs?
You’re very welcome to take photographs, but please turn off your flash.
Can I cancel my ticket?
We’re sorry, tickets are non-refundable.
When will the Hardmans' House next reopen?
We will reopen for guided tours on Fridays and Saturdays between 9 September–29 October. Opening times in 2023 have yet to be decided.
