National Trust app: frequently asked questions

A screenshot of the National Trust app

A compilation of the most frequently-asked-questions about the National Trust app.

Will the app work on my mobile or tablet?

The mobile app is designed to work on the following: 

  • Apple iPhone 5 and above, iPad, iPad Air and iPad Mini. Requires iOS 9.0 and above
  • Most Android phones and tablets with Android 5 (KitKat) and above

How do I sync my favourites (My places) across devices? 

At present, your favourites (known as 'My places') are stored on your device and it’s not possible to sync to another device or with the main NT website.

However, we are working towards resolving this and will add additional options in the future. 

What new features are in the pipeline?

We’re constantly listening to app users to ascertain the most important features and updates you want to see. Here's some of the items we are currently researching:

  • A sign-in option for members so a Virtual Membership Card could be used
  • Additional filters to assist with finding the perfect place to visit
  • Syncing of My Places data across multiple devices and also with the main website 
  • Enhancing the in-visit feature to all property-specific files to be downloaded

Where are the Scottish listings?

The National Trust and The National Trust for Scotland have reciprocal agreements for members, but are separate organisations.

We only show places in England, Wales and Northern Ireland on our app. 

Why does the app want me to share my location?

The app uses your location to show National Trust places and events near you. It will also remind you to check the app when you're at a National Trust place so you can see what's happening at a place today. 

What if I don't want to share my location?

That's ok, too. You can find places and events near you and nationwide by using the search function.
Several searches are possible. For example:

  • Areas - Lake District 
  • Regions - Cornwall
  • Towns/Cities - Derby
  • Postcodes - YO21
  • National Trust Places - Castle Coole

Where can I see a map of all the NT places? 

In the Discover section swipe down a short distance and then click on the Map button at the top of the screen. This will take you to a map that's centred on your location. From the map, you can toggle back to List view.

Where can I find a list of all places?

In the Search, you can find all of the places by typing a few letters of the beginning of their name.

I've noticed some of the distances to places are less than the driving distance

The distances in the Discover stream are measured 'as the crow flies' to provide an indication of properties' relative distance. For accurate distance information, go to the directions section of the place and use the link to your device's map service (For example: Apple Maps or Google Maps). 

If you have a question about our apps that isn't answered below, please email: appfeedback@nationaltrust.org.uk

If you’re enjoying the app, please leave a review on the app store and encourage others to give it a try.

Our app across different mobile devices

Mobile apps 

Our mobile app is available to download for iOS (iPhone and iPad) and Android (phone and tablet).

Our mobile app is available on iOS and Android devices

Changes to our mobile phone app for Windows users 

Our mobile app will no longer support Windows phones. We explain the reasons behind this change and why it won't affect the majority of our users.