To ensure everyone who stays at Waterclose Meadows campsite has a great holiday, we have a few simple site rules.

Arrival times

Pitches: arrivals between   13.00 - 20.00
Pods: arrivals between      14.00 - 20.00

The main property gate locks at dusk or 18.00 so if you are expecting to arrive after this time please let us know so we can make sure you can get onto the site.

Touring & Tent pitch arrivals

Visitors should register at reception on arrival to be checked in and given their pitch information.

We highly recommended that you book in advance, particularly during peak season and at weekends. However, if you are arriving at our campsite without a booking we suggest you aim to arrive at the beginning of the times above to secure a pitch, or phone ahead for information.

If you have pre-booked your pitch and circumstances beyond your control prevent you from arriving within these times, please contact the campsite on 01480 499996 or the out of hours mobile 07483 300944 and staff will do their best to assist.

Departure times
Pitches: 12 noon on your day of departure.
Pods:    11.00 am on your day of departure

Subject to availability late departures may be arranged for an additional charge. Please check with one of the team at reception on the morning you are due to leave.  
During peak times and school holidays we are very unlikely to be able to offer a late check-out but we’ll be happy to find out.

Touring pitches

The basic charge includes one adult, one tourer, one car, a standard 2.5m awning and electric hook up (maximum length of 8 meters).
There are additional charges for extra guests or equipment and you’ll need to let the team know before you arrive to make sure these can be accommodated and we have allocated you an appropriate pitch.

Tent pitches

The basic charge includes one adult, one tent (up to 5mx8m) one car and electric hook up.
There are additional charges for extra guests or equipment and you’ll need to let the team know before you arrive to make sure these can be accommodated and we have allocated you an appropriate pitch.

Maximum occupancy per pitch

There is a maximum of six people in total per pitch, with a maximum of four adults staying overnight on each pitch.

Minimum stay

For all advance bookings there is a minimum stay of two nights during high season weekends and three nights on Bank Holidays.

Electric hook up

To be sympathetic to our surroundings we have minimised our electric sockets to subtle green shared bollard points. Each pitch is allocated one socket and we recommend you have a 25-metre cable to make sure you can access the bollard.

Electric car charging

We currently have no designated EV points at Waterclose Meadows. The National Trust has partnered with BMWi to have electric car charging points servicing of 100 of our places to stay by the end of 2020. Zap-map will be able to help you find the nearest charging points.

Groups

During peak season and weekends we are unable to accommodate any groups of more than four separate pitches, and any large groups of family or friends are only accepted with prior agreement. Our site is not suitable for stag, hen or large birthday parties.

All group leaders must complete a group booking form including full details of the number in their party and the number of tents and vehicles.

If you with an educational group such as a school, Scouts or Duke of Edinburgh Award, please contact the campsite by telephone to arrange a booking.

Parking 

Guests are able to park one car near their pitch and any additional cars can park in the adjacent National Trust car park at an additional cost (free for National Trust members) - you’ll need to obtain an overnight parking ticket from reception.

Dogs/pets

Dogs are welcome on the campsite (maximum of two per party, with additional charges) and please let us know when you book. Please keep dogs on a short lead at all times and please clean up after your dog promptly.

Quiet times

We ask that our visitors are considerate to their neighbours at all times. ‘Quiet time’ is between 10.30pm and 7am. 

Fires/Barbecues

Campfires and fire pits are not allowed, but barbecues are permitted if they are raised off the ground to prevent grass damage. Bricks are available at reception, please ask one of the campsite team if you need them.

 During very hot and dry spells we may have to restrict the use of charcoal barbeques so please check with the campsite before you arrive.

 Safety
 
Cooking inside tents is not permitted due to carbon monoxide poisoning which can be lethal.

Smoking 

Smoking is not permitted in any of the campsite buildings, including the camping pods.

Special requests 

Requests for specific areas on the site or for adjacent camping pitches must be indicated to us at the time of booking. We will always do our best to accommodate requests, but they cannot be guaranteed. We allocate pitches in advance and you’ll be given this information on your arrival day.

Lost property

If you leave any of your possessions behind at the campsite, please contact us as soon as possible.

We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you. If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs.

Where possible, we’ll hold lost property for three months after which it’ll be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.

Problem or complaint
 
Every reasonable care will be taken to ensure that the camping pitch, pods and site amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff so that reasonable steps can then be taken to rectify the problem.

The National Trust will not normally make any refunds in respect of complaints made after departure from the campsite if the problem or complaint was not made to staff at the time.

If you supplied an email address at the time of booking, a survey will be emailed to you for your comments after your stay. Alternatively, a comment form may be completed and left at the campsite reception.

If you have an unresolved complaint at the end of your stay please contact: Customer Care Manager, National Trust Holiday Cottages, Heelis, Kemble Drive, Swindon, SN2 2NA, email address:  customercareholidays@nationaltrust.org.uk.

Small print

In addition to the site rules above we also have some terms and conditions that apply to your booking. Please read through them.

Campers pitch their tent

Camping terms and conditions 

Terms and conditions which apply to all National Trust campsite bookings.

Guests at Waterclose Meadow, Houghton Mill

Discover more and book 

Discover more about Waterclose Meadows Campsite and how to book