Access for all at Mottisfont

 Visitors at Mottisfont, Hampshire

The National Trust is for everyone, and we hope that visiting Mottisfont is an easy, accessible and enjoyable experience for all.

Assistance dogs are welcome and essential companions get free entry. There are accessible facilities throughout the site and we offer a mobility buggy service for anyone who would like to make use of it. Where we’ve been unable to make a part of Mottisfont fully accessible due to the historic nature of the building, we try to offer the best possible alternative.

A volunteer-driven mobility buggy is here to help visitors around our grounds
A volunteer helps a wheelchair user get on an access buggy in the gardens at Mottisfont, Hampshire
A volunteer-driven mobility buggy is here to help visitors around our grounds

We know that every visitor has individual needs. If there’s anything else you would like to know or anything we can help with, please don’t hesitate to ask. You can contact us by phone (01722 340757) or email before you visit, or talk to a member of the Welcome team as you arrive.

Arrival

Our car park is free for all visitors. There’s designated access car parking (20 spaces) located close to the accessible ramp into the Welcome Centre. If these spaces are full visitors can be dropped off outside the Welcome Centre entrance. If our overflow car parking is in operation, designated access parking spaces will be set aside. 

Please note that the car park is built on a water meadow with a surface of firm gravel - during inclement weather it can get quite uneven and muddy.

The entrance to the Welcome Centre is via a ramp with a gradient of approximately 40 degrees or up four steps.

If you or someone in your party requires a carer, this essential companion can visit free of charge when visiting together. Essential Companion cards can be obtained alongside a membership - please ask a member of the Welcome team for more details.

On-site facilities

There are accessible toilets in the Welcome Centre, the ground floor of the house, the Stables and the Kitchen Garden. The toilets situated in the house and the Stables have assistance alarm pull cords that alert staff that assistance is required.

There are induction loops at till points in the Welcome Centre, shop and cafés across the site.

There are two cafés open all year round, the Coach House Café in the stable yard and the Old Kitchen Café in the ground floor of the house. There are additional outlets open during busy periods. All our cafes have level entrances (the Old Kitchen can be accessed via the Cellarium.) 

If you have specific dietary requirements, a member of the Food & Beverage team will be happy to help you.

Our shop is located in the Welcome Centre and is also accessible for wheelchair users.

Helping you explore

Assistance dogs are welcome everywhere, including the house, shop, cafés and gardens.

Assistance dogs are welcome anywhere on site
An assistance dog in the Welcome Centre at Mottisfont, Hampshire
Assistance dogs are welcome anywhere on site

Five manual wheelchairs are available from Visitor Reception on a first come first served basis, two of which have battery packs. There’s no charge for these. If overflow car parking is in operation, at least one wheelchair will be available at the temporary welcome point should it be required.

Electric mobility buggies are available for lifts – just ask one of our team and they’ll call it for you. This service is free of charge, though donations are always welcome. One of these buggies is adapted to accommodate wheelchair users. The service is available to and from the Welcome Centre, house entrance, Stables (including the Coach House café) and the entrance to the walled gardens.

We’re situated on a gentle slope. The paths are mostly wide and surfaced with a mix of stone and clay which can be uneven in places. The paths in the walled garden are narrower but still wide enough to accommodate wheelchair users.

There are three bridges that cross the main stream which runs through the grounds. The main brick bridge allows access for pedestrians and buggies. The two metal arched bridges are for pedestrians only due to a steep incline and decline – please speak to a member of the welcome team about path restrictions and alternative routes for mobility scooters.

Inside the house

There is a ramped entrance into the house: wheelchairs and motor-powered buggies are welcome inside. Most of our rooms are spacious and have room for wheelchairs to turn.

The dining room at Mottisfont, which replicates Maud Russell's layout
Table and chairs laid out in the dining room inside Mottisfont, Hampshire
The dining room at Mottisfont, which replicates Maud Russell's layout

Visitor access to the first floor Maids’ Corridor and Art Gallery is via wooden staircases. We’re unable to install a lift. For those that can’t access the first floor, we offer digital versions of the current exhibition and images of the Maid’s Rooms – our house guides will be happy to share these with you.

For conservation reasons the light levels in the house can be quite low in some rooms. In the winter months light levels in the house are lower, and during the Christmas period are usually supplemented with coloured LED lights. The light levels in the art gallery vary depending on the nature of the exhibition.

The house can be noisy during busy times of the year such as school holidays. Quieter times tend to be later in the afternoon on a weekday.

If visitors want to wait for other members of their group there are a number of chairs around the house, the quietest area being the Morning Room.