Online shop help centre

All you need to know about buying from our online shop; from searching for a product through to ordering and returns. You'll also find our contact details here.

Your National Trust Shop account

We’ve made some changes to our website. Because of this, you’ll need to reset your password for your National Trust Shop account the next time you're shopping online. You’ll only need to do this once. We’re sorry for any inconvenience.

If you need any help resetting your password, you can contact our customer service team by calling 0300 123 2025 between 8am–7pm Monday–Saturday (local call rates apply) or email online.shop@nationaltrust.org.uk

National Trust online shop terms and conditions 

Information about us and the legal terms and conditions on which we sell any of the products listed on the National Trust's online shop to you.

Contact the shop team

Email us

You can email us at: online.shop@nationaltrust.org.uk Please include your full name and order number if your enquiry relates to an existing order

Call us

Get in touch on 0300 123 2025 (local call rates apply) between 8am - 7pm Monday-Saturday

Write to us

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

Become a supplier 

If you're interested in becoming a supplier, please email us with your enquiry and we'll be happy to advise you.

Press enquiries 

For all press enquiries please contact our Press Office.