Online shop help centre

All you need to know about buying from our online shop; from searching for a product through to ordering and returns. You'll also find our contact details here.

Christmas delivery

For guaranteed delivery before Christmas please order by 11:59pm on Monday 21 December for delivery by Christmas Eve.

Need a last minute gift? Why not gift one of our digital gift cards, they’re delivered almost instantly to yours or the recipient’s inbox.

Our extended Christmas returns policy

We’ve extended our usual limit for returns just for the festive season. Any items bought between 23 October and 24 December 2020 can be returned up until 29 January 2021, if it’s unwanted or unsuitable.

A selection of National Trust rugs from the online shop

Browsing and ordering 

Information about browsing the online shop and making a purchase.

Langsford Baker horse, cart and delivery boy at Cotehele Mill, Cornwall

Deliveries and returns 

Wondering how long your order will take to arrive? Need to return something? Find out more about delivery times, costs and returning products here.

National Trust gift card available to buy on our online shop

Gift cards 

National Trust gift cards make a great gift, that can be used in most of our shops including online, cafés and towards holidays and admission.

Find out all about them
Nymans shop

National Trust online shop terms and conditions 

Information about us and the legal terms and conditions on which we sell any of the products listed on the National Trust's online shop to you.

Contact the shop team

Email us

You can email us at: online.shop@nationaltrust.org.uk Please include your full name and order number if your enquiry relates to an existing order

Email us

Call us

Get in touch on 0300 123 2025 (local call rates apply) between 8am - 7pm Monday-Saturday

Write to us

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

Become a supplier 

If you're interested in becoming a supplier, please email us with your enquiry and we'll be happy to advise you.

Email us

Press enquiries 

For all press enquiries please contact our Press Office.

Email the Press Office