Online shop help centre

All you need to know about buying from our online shop, from searching for a product through to ordering and returns. If you need to get in touch, you'll also find our contact details here.

A selection of National Trust rugs from the online shop

Browsing and ordering 

Information about browsing the online shop and making a purchase.

Langsford Baker horse, cart and delivery boy at Cotehele Mill, Cornwall

Deliveries and returns 

Wondering how long your order will take to arrive? Need to return something? Find out more about delivery times, costs and returning products here.

National Trust gift card available to buy on our online shop

Gift cards 

National Trust gift cards make a great gift, that can be used in most of our shops, cafes, admission points or the online shop. Find out all about them here.

Find out more
Nymans shop

National Trust online shop terms and conditions 

Information about us and the legal terms and conditions on which we sell any of the products listed on the National Trust's online shop to you.

Our shops

Shop sign over gift shop

Our shops 

Many of our places have shops attached to them, and we also have several stand-alone shops across the country for you to explore.

A view of the apples, eggs and rhubarb on sale at the Osterley Park farm shop, Middlesex

Farm shops 

Run independently, our farm shops are often close to our houses, gardens and parks and can provide a tasty treat to take home from your day out.

Contact the shop team

Email us

You can email us at: online.shop@nationaltrust.org.uk Please include your full name and order number if your enquiry relates to an existing order

Email us

Call us

Get in touch on 0300 123 2025 (local call rates apply) Open 8am - 8pm Monday-Saturday

Write to us

Our address is: The National Trust, PO Box 574, Manvers, Rotherham, S63 3FH

Subscribe and get 10% off your first order 

Be the first to receive news of our exclusive offers, sales and new product launches. The contributions raised from every purchase you make play a vital role in helping us protect special places for ever, for everyone.

Sign up

Become a supplier 

If you're interested in becoming a supplier, please email us with your enquiry and we'll be happy to advise you.

Email us

Press enquiries 

For all press enquiries please contact our Press Office.

Email the Press Office