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Online shop terms and conditions

A person in a National Trust shop reaching out and picking up a jar of jam from a shelf of similar looking jars
Shopping for National Trust jams and condiments | © National Trust Images/Rob Stothard

These are the online shop website terms and conditions.

Online shop website terms and conditions

Contact us


If you'd like to email the Customer Services team please include details of your order to help us to identify it.


The Online Shop Customer Service centre is open from 8am to 7pm, Monday to Saturday.

0300 123 2025


If you'd like to write to us, please include details of your order to help us to identify it. Our Customer Service address is:

Customer Service Centre, 1 Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ
A shelving unit displaying a range of National Trust retail items.

Discover our shop

Your support enables us to care for the nature, beauty and history that surrounds us. Thank you for helping us look after these places for everyone, for ever.

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Circular and co reusable cups, ROKA rucksacks and National Trust recycled picnic rug

Browsing and ordering from the online shop 

Whether you're treating yourself or someone else, the online shop makes it easy for you to find something special.

National Trust tartan picnic blankets and throws displayed on a wooden bench

Online shop delivery and returns 

All the information you need about delivery and returns to the National Trust online shop.