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Online shop terms and conditions

A yellow water bottle, pair of binoculars and an open book showing an autumnal scene all displayed on a blue picnic rug, surrounded by autumnal leaves on the ground
A selection of outdoor accessories from the 2025 autumn/winter collection | © National Trust Images/James Dobson

These are the online shop website terms and conditions.

Online shop website terms and conditions

Contact us

Email

If you'd like to email the Customer Services team please include details of your order to help us to identify it.

online.shop@nationaltrust.org.uk

Call

The Online Shop Customer Service centre is open from 8am to 7pm, Monday to Saturday.

0300 123 2025

Write

If you'd like to write to us, please include details of your order to help us to identify it. Our Customer Service address is:

Customer Service Centre, Unit 1 & 2, The Bullrushes, Witney Way, Boldon Colliery, NE35 9PE
A selection of 2026 calendars and diaries

Discover our shop

Your support enables us to care for the nature, beauty and history that surrounds us. Thank you for helping us look after these places for everyone, for ever.

You might also be interested in

Browsing and ordering from the online shop 

Whether you're treating yourself or someone else, the online shop makes it easy for you to find something special.

Books and soft toys for children from the A/W 2025 range

Online shop delivery and returns 

All the information you need about delivery and returns to the National Trust online shop.

A cream cushion with burnt orange and sage green embroidered floral accents from the 2025 autumn/winter collection