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Online shop delivery and returns

National Trust tartan picnic blankets and throws displayed on a wooden bench
National Trust outdoor accessories | © National Trust Images/James Dobson

Every purchase you make through our online shop helps care for nature, beauty and history for everyone, for ever. Thank you for your support.

UK delivery

Standard UK delivery (3-5 days) for orders:

  • Under £50: £4.95
  • Over £50: free

Express UK delivery (1-2 days): £6.95

Please note, we currently only deliver to UK addresses, including Northern Ireland, Jersey and Guernsey.

Returns policy

Frequently asked questions

Get in touch

If you haven't found the answer you're looking for, please get in touch. You can do so by emailing, calling or writing to us.

Contact us


The Online Shop customer service centre is open from 8am to 7pm, Monday to Saturday.



Write to our Customer Service Centre at:

Customer Service Centre, 1 Follingsby Avenue, Follingsby Park, Gateshead, NE10 8HQ
Three nest boxes hang from a tree

Browse the online shop

Your support helps us to care for nature, beauty and history. Thank you for helping us look after these places for everyone, for ever.

You might also be interested in

Circular and co reusable cups, ROKA rucksacks and National Trust recycled picnic rug

Browsing and ordering from the online shop 

Whether you're treating yourself or someone else, the online shop makes it easy for you to find something special.

A person in a National Trust shop reaching out and picking up a jar of jam from a shelf of similar looking jars

Online shop terms and conditions 

These are the online shop website terms and conditions.