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Online shop delivery and returns

A cream cushion with burnt orange and sage green embroidered floral accents from the 2025 autumn/winter collection
An embroidered cushion from the 2025 autumn/winter collection | © National Trust Images/James Dobson

Every purchase you make through our online shop helps care for nature, beauty and history for everyone, for ever. Thank you for your support.

UK delivery

Standard UK delivery (3-5 days) for orders:

  • Under £50: £4.95
  • Over £50: free

Express UK delivery (1-2 days): £6.95

Please note, we currently only deliver to UK addresses, including Northern Ireland, Jersey and Guernsey.

Returns policy

Frequently asked questions

Get in touch

If you haven't found the answer you're looking for, please get in touch. You can do so by emailing, calling or writing to us.

 

Contact us

Email

If you'd like to email us, you can contact the Customer Service team using the email address below. If your enquiry relates to an order, please include your order number to help us identify your purchase(s).

online.shop@nationaltrust.org.uk

Call

The Customer Service Centre is open from 8am to 7pm, Monday to Saturday.

03001232025

Write

If you'd like to write to us, please include details of your order to help us to identify it. Our Customer Service address is:

Customer Service Centre, Unit 1 & 2, The Bullrushes, Witney Way, Boldon Colliery, NE35 9PE
A selection of throws from the 2025 autumn/winter collection

Browse the online shop

Your support helps us to care for nature, beauty and history. Thank you for helping us look after these places for everyone, for ever.

You might also be interested in

Browsing and ordering from the online shop 

Whether you're treating yourself or someone else, the online shop makes it easy for you to find something special.

Books and soft toys for children from the A/W 2025 range

Online shop terms and conditions 

These are the online shop website terms and conditions.

A yellow water bottle, pair of binoculars and an open book showing an autumnal scene all displayed on a blue picnic rug, surrounded by autumnal leaves on the ground