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My National Trust

A pair of hands holding a tablet, browsing the National Trust website
Browse the National Trust website on your tablet | © National Trust Images/James Dobson

We’re making some essential changes to our website and IT systems which means that My National Trust is currently unavailable. Find out how you can continue to make changes to your account, including changing your details and ordering a new car sticker.

Change your details

We're sorry that you're temporarily unable to update any information held in your My National Trust account, but our Supporter Services Centre can make changes for you. They can help update your personal details, amend or set up Direct Debits and more.

Please call 0344 800 1895 (local call rates apply) or email to make any changes.

Order a new car sticker

If you’d like to request a new car sticker, please contact the Supporter Service Centre on 0344 800 1895 (local call rates apply) or email

Shop online

We’ve also made some changes to how you order from our online shop, which means you’ll need to reset your password for your National Trust Shop account the next time you log in. You’ll only need to do this once.

If you need any help resetting your password, you can contact our online shop customer service team by calling 0300 123 2025 (local call rates apply) or email

Thank you for your patience as we make these changes. With your continued support, we can care for nature, beauty and history for everyone, for ever.

Family walking down the main drive with lady in a tramper at Shugborough Estate, Staffordshire - CTA crop only

Where will you visit next?

Discover lots of gardens, historic houses, days out at the coast and more.

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Staff and volunteer training day at Studland Bay, Dorset

Help centre 

Head to our help centre for everything you need to know about membership, shopping, holidays, how to get in touch and more.

Visitors at Wimpole Estate, Cambridgeshire

Membership enquiries 

Find out about the different types of memberships available, learn how to change your details or renew your membership online and much more.

Visitors at Red House, Kent

National Trust app 

Download the National Trust app for mobile and tablet, and you'll unlock a whole new world of discovery, with information on more than 500 places across the UK.