Festive Raffle 2025 terms and conditions

Full terms and conditions

• Terms and conditions for the Festive Raffle 2025

  Entry conditions

  1. To be eligible to purchase a Raffle Ticket you must:
     1. be 18 years of age or over;
     2. be located in Great Britain;
     3. not be an employee of the National Trust or The National Trust for Places of Historic Interest or Natural Beauty or Woods Group Limited; and
     4. comply with these terms and conditions.
  2. A Raffle Ticket will be entered into the Festive Raffle 2025 if:
     1. an application for such Raffle Ticket is received by us before the Closing Date; and
     2. payment for such application is received by us before the Closing Date.
  3. Each Raffle Ticket will be sold for £1.
  4. We may, at our sole discretion, refuse to sell a Raffle Ticket to any person without giving reasons.
  5. A Raffle Ticket may not be transferred from a person listed as the owner of the respective Raffle Ticket on our records to another person.
  6. We’ll process your personal data securely to manage your entry into the Raffle. It’ll be shared with Woods Valldata, who manage the raffle draw on our behalf. We’ll also use your data to send you the information you’ve requested (if relevant). We won’t use your details for marketing communications that you haven’t agreed to receive. Should you change your mind about whether to receive that information from us or how you’re contacted by us for marketing purposes, let us know by calling on 0344 800 1895. Please see our privacy policy for more information on how we look after your personal information. ‘We’ and ‘us’ mean the National Trust and The National Trust for Places of Historic Interest or Natural Beauty.

  Underage purchases

  7. By purchasing a Raffle Ticket, you confirm that you’re 18 years or older at the date when you purchased the Raffle Ticket. If we determine that a Ticket Holder is under the age of 18 at the date the Raffle Ticket was purchased, the Ticket Holder won’t be entitled to any Prize and we’ll return to the Ticket Holder the amount paid by them for the Raffle Ticket(s).
  8. We reserve the right to verify the age of any person seeking to purchase a Raffle Ticket or a Ticket Holder, at any time (including after a Raffle Ticket has been purchased), by requesting such proof of age as we may require.

  Payment

  9. By purchasing or attempting to purchase a Raffle Ticket, you agree to be bound by these terms and conditions.
  10. Payment by post: payment for a Raffle Ticket can be made by cheque, or by credit or debit card. Charities Aid Foundation vouchers or other charity vouchers can't be accepted as payment for Raffle Tickets. Please don’t send cash.
  11. We accept no responsibility if the chosen method of payment is cancelled by you, your bank, or credit or debit card provider.
  12. A person may not purchase more than £100 of Raffle Tickets unless approved by us upon special request. For approval, please contact the Fundraising Manager at NTraffles@nationaltrust.org.uk.

  How to enter

  13. Raffle players will receive Raffle Tickets and a Freepost return envelope by post. To purchase Raffle Tickets you must send the Raffle Ticket stubs, entry form, payment by the Closing Date to Woods Valldata at Freepost RUGJ-AHUY-THHS, National Trust Festive Raffle 2025, Bumpers Way, Bumpers Farm, Chippenham, SN14 6NG.
  14. If you’re purchasing a Raffle Ticket(s) for yourself, use the free address labels included in your pack on the Raffle Ticket stub(s). If you’re buying the whole book, you can just use one of the labels on the first ticket stub of each book.
  15. If you’re purchasing a Raffle Ticket(s) for another person by post, you need to include that person’s details on the Raffle Ticket stub(s) when you return them.
  16. No responsibility is taken for any Raffle Ticket or payment which is lost, delayed, or damaged in the post. Proof of posting won't be accepted as proof of receipt.
  17. Entry for the Festive Raffle 2025 is by post only and cannot be made by telephone nor in person.

  Closing date

  18. The Closing Date for the Festive Raffle 2025 is 23:59 on 9 January 2026.
  19. Applications for Raffle Tickets received after the Closing Date won’t be entered into the Festive Raffle 2025.
  20. Any payment for Raffle Tickets received after the Closing Date will be treated as a donation to us unless you expressly state otherwise on your application for such Raffle Ticket(s), for example by writing on the Raffle Tickets you send to us.

  The draw

  21. The Festive Raffle 2025 Draw will take place on 5 September 2025 at The Woods Group Limited, Bumpers Way, Chippenham, Wiltshire SN14 6NG.
  22. The winners will be drawn by random selection.
  23. The result of the Festive Raffle 2025 Draw is final.

  The prizes

  24. The Ticket Holder of the first Raffle Ticket drawn will receive £10,000 cash. This will be referred to as the ‘First Prize’.
  25. The Ticket Holder of the second Raffle Ticket drawn will receive £1,000 cash.
  26. The Ticket Holders of the subsequent three Raffle Tickets drawn will receive £100 cash each.

  27. The Ticket Holders of the subsequent 10 Raffle Tickets drawn will each receive £50 cash.

  28. The Ticket Holders of the final 60 Raffle Tickets drawn will each receive a £20 National Trust gift card. Find out more about National Trust gift cards.

  Payment of prizes

  29. The person who wins the First Prize will be notified by telephone where possible. All other winners of Prizes will be notified in writing. Winners will be notified within seven days of the draw date.
  30. Cash Prizes will be sent by bank transfer within 14 days of the National Trust receiving the bank details of the winner. National Trust gift cards will be sent out in the post.
  31. All Prizes are non-transferable and no alternatives will be provided.
  32. We are required to make available information that indicates that a valid award has been made. We will therefore, if requested, make available the surname and county of the winners. If you object to your surname and county being made available, or wish to reduce the amount of information to be made available, please contact us separately at NTraffles@nationaltrust.org.uk.
  33. We reserve the right to request proof of identity from any person who claims a Prize.
  34. A person shall not be eligible to receive a Prize if they don’t satisfy the criteria at Clause 1 (i.-iv.)
  35. We reserve the right to withhold or refuse payment of any Prize if we have reasonable grounds to believe that these terms and conditions have been breached in any way.
  36. If a Prize is transferred to a person who is not eligible to receive the Prize, the Prize shall be repayable or returned (as applicable) by that person to us on demand.
  37. Subject to prize winners’ consent, we would aim to use the winner’s details in post-event publicity on National Trust channels including the website.

  Unclaimed prizes

  38. All Prizes must be claimed no later than 180 days from the date of the Draw.
  39. Any Prizes which remain unclaimed after 180 days from the date of the Draw shall be forfeited and donated to us.

  Responsible gambling

  40. We provide the right to self-exclude. If you wish to self-exclude, you can:
      1. follow the self-exclusion procedure in the Raffles section of our website or
      2. contact our Supporter Service Centre by calling us on 0344 800 1895 or by email at enquiries@nationaltrust.org.uk
  41. If you elect to self-exclude, you may not purchase our Raffle Tickets for the period of self-exclusion and won’t be sent any related marketing.
  42. At the end of the self-exclusion period, you may request to purchase further Raffle Tickets (and receive marketing materials) by contacting our Supporter Service Centre on 0344 800 1895.

  Limitation of liability

  43. Subject to Clause 45, the liability of us to any Ticket Holder shall be limited to the amount of any Prize(s) which is due to that Ticket Holder.

  44. Subject to Clause 45, we shall not be liable:

  1. to any person for our inability to contact you and/or award any Prize due to any errors or omissions in the details you provide or your failure to update these details if they change;
  2. for any interest of whatever nature claimed by person in a lost or stolen Raffle Ticket;
  3. any matter beyond our reasonable control.
  4. Nothing in these terms and conditions shall exclude or limit our liability for:
     1. death or personal injury resulting from negligence;
     2. fraud or fraudulent misrepresentation; or
     3. any other liability that cannot be excluded or limited by law.

  Complaints

  45. You can read our raffles complaints procedure on our website.

  46. If for any reason you aren’t satisfied with how we’ve resolved your complaint, you may decide that the matter be referred for adjudication by the Independent Betting Adjudication Service ('IBAS'). IBAS can be contacted via their website, by emailing them or calling 020 7347 5883.

  Further information

  47. If you’d like more information about raffles and lotteries, please visit the Gambling Commission's website.

  48. If you’re worried about your gambling or that of someone close to you, GamCare is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling. If you or someone you know needs help or advice, call their helpline on 0808 8020 133 or visit GamCare's website.

  Governing law

  49. These terms and conditions are governed by the laws of England.