Browsing and ordering from the online shop

Browse by category, for example 'Homeware' or 'Garden', or if you know the item you're looking for, click on the search icon that features on the top right-hand corner of each page.

Check for spelling mistakes, broaden the search by using different search words, or contact us via online.shop@nationaltrust.org.uk or call 0300 123 2025 8am-7pm (Mon-Sat) and we'll be happy to help.

We do refresh our stock regularly, but you're welcome to contact us to find out if the item you want is going to be available again, via online.shop@nationaltrust.org.uk or call 0300 123 2025 8am-7pm (Mon-Sat).

For the most up-to-date information on opening times for our shops, please check the specific property pages.

We do try to stock most of our guidebooks online, so we are sorry you can't find the one you are looking for. Please email our guidebooks team on guidebooks@nationaltrust.org.uk who will be happy to advise.

Once you've found the perfect something, click add to basket (and specify the quantity) and it'll appear as a number in the basket on the top right of your screen. Then you can carry on shopping, or choose to check out straightaway.

If you have placed your order online, you will immediately see an order summary showing your unique order number. This will be followed by an email confirming that your order has been placed. You will also receive an email when your order is dispatched.

If you don't receive an email confirming your order please call our customer service team on 0300 123 2025 8am-7pm (Mon-Sat), or email online.shop@nationaltrust.org.uk. 

Once an order has been placed, we process it as soon as possible so that you receive your order quickly, therefore it is not possible to make changes. However, you can return any unwanted items for a refund (please see our returns page for more information).

Unfortunately, we are unable to accept any orders for delivery outside the UK at the present time. International supporters are still able to place orders for delivery within the UK.

We accept debit card, credit card, PayPal and National Trust gift cards. Gift card payment is only available when placing orders online, unfortunately it’s not possible to take gift card payments over the phone.

All transactions are taken in pounds sterling (GBP £). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. Payment online is in a secure environment. For more information about card security, please visit our privacy policy.

All our orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. Please note that we have no control over these charges and we regret we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. If you have any questions related to customs charges, please contact your local customs office. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

No VAT will be charged for items dispatched outside the EU. If you think you have been charged VAT in error, please contact our customer service team on 0300 123 2025 8am-7pm (Mon-Sat). Delivery is charged at cost and is generally calculated by the weight of the parcel.

For orders placed online, payment is taken immediately. When an order is placed, the funds with which to pay may be allocated from your bank account/credit card to ensure that they are available when the charge is made. 

Yes. Gift cards (either physical or digital) can be used as all, or part-payment, for an online order.

There will be some gift cards in circulation which state that it cannot be used for any online purchase. However, if the gift card has a PIN, it can be used as payment for online purchases. 

For more information regarding gift cards, please visit our gift cards page.

When ready to pay for items in your basket click ‘Proceed to Checkout’.

• Complete the ‘Delivery Details’ section
• In the ‘Payment Details’ section tick ‘Our Agreement’ and payment options will show, including gift card
• Click the downward pointing arrow next to ‘Apply Gift Card’ which will reveal the spaces to enter the details of your card
• Enter the 16 digit gift card number, without any spaces or dashes
• Enter the 8 digit PIN (found under the silver scratch off panel) in the box below
• Click ‘Apply’ and you will see the gift card amount added to the ‘Order Summary’ on the right
• Complete your purchase by continuing to pay any balance remaining.

Discount codes are set to expire after a certain time, so it might be that you're using an outdated code. Most of our discount codes  are for a single use and are case sensitive. Only one discount code can be used per order. If you do experience an issue with your discount code, please contact our customer service team on 0300 123 2025 8am - 7pm (Mon - Sat).

Yes – as long as the code was valid at the time of ordering, all you need to do is email us at online.shop@nationaltrust.org.uk with the code and your order number. If applicable, we will then refund the amount back to you.