Gift cards: frequently asked questions

National Trust gift card available to buy on our online shop

This is where we answer some of the frequently asked questions about our gift cards. You can also find out how to check your gift card balance and more.

Where can I buy National Trust gift cards?

Our physical gift cards are available to buy at most National Trust shops, on our online shop and in larger Sainsbury’s, Tesco, Morrisons and WH Smith stores.

Can I buy a digital gift card?

Yes, these are available from our online shop. As they’re in digital format, they can be sent via email with a personal message from you. And they're a great last-minute option.

Where can I redeem my National Trust gift card?

Gift cards can be redeemed in National Trust cafés, shops (including our online shop), on National Trust holidays (by phone) and when you stay at a Historic House Hotel - Hartwell House, Bodysgallen Hall & Middlethorpe Hall.

Gift cards can also be redeemed on National Trust holidays, including holiday cottage, bunkhouse & bothy stays plus selected campsites.

We’re unable to take gift card payments over the phone for online shop purchases. For any gift cards still circulating that state the gift card cannot be used for any online purchases, so long as the gift card has an 8-digit PIN, found under the silver scratch off panel, it can be used on the online shop.

Gift cards can not be used for admission to properties. For all bookable places you will need to book in advance.

Are there any properties where I can’t use my gift card?

Gift cards can only be sold and redeemed at locations that operate the standard National Trust payment system. They cannot be used at properties that operate different payment systems. 

•    These are usually our very small properties.
•    Properties operated by others such as donor families, local councils or other organisations. 
•    On-site outlets operated by other commercial organisations such as catering outlets.

The main exception properties are Giant’s Causeway, St Michael’s Mount, Porth y Swnt - Aberdaron shop, Tatton Park, Wakehurst Place, Buscot Park and Ascott where gift cards cannot be purchased or redeemed. 

Gift cards can not be used for admission to properties. For all bookable places you will need to book in advance.

Are there any products I can’t redeem my gift card against?

Gift cards can’t be used against the purchase of additional gift cards and can not be used for admission to properties. For all bookable places you will need to book in advance.

Can I redeem my gift card against National Trust membership?

Gift cards can only be redeemed against gift membership packs available on our online shop. We’re unable to take gift card payments over the phone for gift membership purchases from our online shop.

To help limit personal interaction for the safety and wellbeing of our staff, volunteers and visitors, we're currently unable to accept gift cards as payment towards membership at our places.

Can I use my gift card to renew my membership?

Unfortunately, you cannot use a gift card to renew your membership.

How can I use my gift card against National Trust Holiday bookings?

1. Holiday cottages, bunkhouse and bothy stays

Gift cards can be accepted as part or full payment for holiday cottages, as well as bunkhouse and bothy stays when booked via the National Trust Holiday Contact Centre on 0344 800 2070. The booking agent will take the details of the gift card from you and the amount spent will be deducted from the gift card balance.

We’re unable to take gift card payments via the Holidays online booking website.

2. Campsites

Selected campsites are able to accept part of full payment with a gift card when booked by telephone, directly with the selected site. Unfortunately, gift cards cannot be used for payment for online bookings. Sites accepting gift cards include Lake District campsites - Great Langdale, Low Wray, Wasdale & Eskdale; and Teneriffe Farm Campsite, in Cornwall

How can I check my gift card balance or expiry date?

Visit www.showmybalance.com to check the balance and expiry date of your card directly online. Simply enter the card number and the card’s PIN/Online Access code found under the scratch-off panel or next to the gift card number on digital gift cards.

What if there isn’t enough credit on my gift card for my purchase?

If there isn’t enough credit for your purchase you can pay the difference by another means - cash, credit or debit card. You can also use another gift card to complete a purchase.

Do I get change if I buy something with a gift card?

No, you won’t receive any change after a purchase with a gift card. Instead, the remaining balance will be updated after each purchase and be shown on your receipt. This balance can be used against future purchases.

If I want to return an item I bought using a gift card what happens with the refund?

If you return an item which you bought using a gift card, the refund will be made as a credit to that gift card or to a new card if you no longer have it. We are currently only able to accept shop refunds via the customer service team on 0300 123 2025 between 8am - 5pm (Mon-Fri).

Can I cash in a gift card?

There is no cash alternative to a gift card – they cannot be exchanged for cash.

Is there an expiry date for my gift card?

Due to the impact of coronavirus (COVID-19), we have extended the expiry period of all gift cards with a balance by an additional three months. The additional three months apply from the current expiry period of your card. Any new cards purchased will also have an expiry period of 27 months instead of 24 months.

Under normal operating condition, gift cards will either expire 24 months after the date of issue or 24 months from the last transaction (which ever comes later). A transaction is a sale or a top up which is adding money to your card balance and can only be done when visiting a National Trust location.

Any remaining balance is cancelled on expiry.

What happens if I lose my gift card or it gets stolen or damaged?

Please treat a gift card as if it were cash as we are unable to refund or replace lost, stolen or damaged cards.

 

If you have any other questions about your National Trust gift card please email the team on giftcardteam@nationaltrust.org.uk.