We like everyone who stays at our campsite to have an enjoyable time, so we politely ask that you observe a few simple campsite rules.

Arrival Times

After 1pm and before 5pm from our shop. If arriving later, collect keys from the reception at Hunter’s Inn before 10pm.

All bookings must be made in advance.

If you have booked and circumstances beyond your control prevent you from arriving within these times, please phone on 01643 863905 and staff will do their best to assist.

Departure times

Please leave your pitch by 10.30am on your day of departure. If you wish to extend your stay, please call the office on 01643 863905 by 2pm the day before.

Parking

Cars may only be parked in the designated car park opposite the shop and rangers’ office. The car park is pay and display but you can collect a parking permit from the shop for the duration of your stay.

Dogs/pets

Dogs are welcome on site (maximum of two per pitch), but please notify us at the time of booking. Keep them on a lead at all times and please clean up after your dog, promptly.

Quiet please

We ask that our visitors are considerate to their neighbours at all times, but ‘quiet please’ between 10pm and 7am.

Pitches

We don’t have fixed pitches. Please pitch up in one of the mown spaces, for walk-ins please note reserved spots for online bookers will be clearly marked. Please pay in the shop next to the car park.

Groups/ Maximum occupancy

Any party larger than four adults and four children will be considered a group. Family and friend groups are only accepted with prior agreement but our site is not suitable for stag, hen or birthday parties.

Fires/Barbecues

We don't allow campfires, but you are welcome to use a barbecue as long as it is raised above ground. 

Safety

Cooking inside tents is NOT permitted and can be lethal due to carbon monoxide poisoning.

Smoking

Smoking is not allowed on the site.

Problems or complaints

Every reasonable care will be taken to ensure that the campsite amenities are presented to a high standard. Should you find any cause for complaint, please immediately contact one of the campsite staff, so that reasonable steps can then be taken to rectify the problem. The National Trust will not normally make any refunds in respect of complaints made after the visitor’s departure from the campsite if the visitor did not make the problem or complaint known to staff during their stay. There are comment cards under the information board for your suggestions. All complaints made after departure should be made in writing by post or email to

Attn: Tracey Mortimore

National Trust
Heddon Valley Office
Parracombe
Devon EX31 4PY

Email: tracey.mortimore@nationaltrust.org.uk

National Trust Members 

Due to charity commission rules there are no reductions for members at our sites. However please be assured that the money raised through the campsite will be put to good use supporting our conservation work locally – if you’re interested ask a ranger for more details of our conservation work, and feel free to get involved with one of our volunteering groups.

Small print

In addition to the site rules above we also have some terms and conditions that apply to your booking on a National Trust campsite. Please read them through below. You can also read them on the campsite notice board.

Campers pitch their tent

Camping terms and conditions 

Terms and conditions which apply to all National Trust campsite bookings.