What to expect from your visit to Ham House and Garden
The outdoor spaces and visitor toilets are open at Ham House and Garden for local visitors, with a limited takeaway selection available from our Orangery Cafe. In this article you’ll find everything you need to know and what to expect from your visit. To help keep everyone safe, all visitors need to pre-book their visit.
Do I need to pre-book?
To help keep everyone safe, all visitors will need to pre-book their visit. You can do this via our Whats On page. Members can book for free, while non-members will need to pay when booking.
When arriving at Ham House and Garden please have your ticket ready to show our staff either on your phone or a printed copy. If you’re a member, you’ll also need to show your membership card. You'll be asked to show these at Visitor Reception.
In order to maintain social distancing, please arrive within your timeslot. Sadly, if you're late, we won’t be able to guarantee you entry. Your entry will be at the discretion of the property staff and will be based on visitor numbers and the ability to maintain social distancing.
There is no limit to the amount of time you can spend at Ham House and Garden during your visit.
The safety of staff, volunteers and local community remains our priority. Look out for signs while you’re here which will explain any changes to how you enjoy different parts of the site.
To help keep everyone safe, please follow social distancing and government guidance when you visit. If you’re showing any of the symptoms of coronavirus, or if you've been in contact with anyone that has the virus in the last 14 days, please don’t visit.
We ask all visitors to follow the latest national and regional government advice when visiting and stay local.
In line with government guidance visitors to any indoor or enclosed spaces, including visitor reception and the café, are required to wear a face covering, unless exempt. Please bring one along with you.
- The garden and visitor toilets are open every day, 10am-5pm.
- The Orangery Café is open for takeaway service from 10.30am-4.30pm. We are serving a limited range of takeaway hot and cold drinks. Please note that the cafe will be closed all day on Mon 12 April for essential maintenance.
- The house, shop and all other indoor areas are currently closed in line with government guidance.
Bringing a dog?
Dogs are welcome in all outdoor areas. Assistance dogs are welcome everywhere. We do ask that the four-legged member of the family is kept on a lead at all times.
Exploring the Garden
All areas of the garden are open to enjoy.. Despite recent challenges, the garden team have worked hard to ensure that the Cherry Garden, Kitchen Garden, the wilderness, the long borders and the hedges and topiary offer beauty and horticultural excellence. Do have a look in The Garden Room for more garden information and try out our Garden History Audio Tour, developed in 2020 by our volunteer garden guides.
Blue badge parking is available. One personal mobility vehicle is available for visitors to borrow and must be booked in advance. We also lend manual wheelchairs, which must also be pre-booked. Please email email@example.com in advance of your visit to reserve a parking space, wheelchair, or mobility vehicle.
Outdoor seating is available outside the Orangery Café and at the South end of the Kitchen Garden, and throughout the Garden.
You can download our full access statement below, but please bear in mind that due to social distancing some areas of the site may be closed or operating differently.
All visitors need to book their visit in advance. Members can book for free, while non-members will need to pay when booking. Members will need to bring both their tickets and their membership cards with them on their visit to enter the gardens.
• Please book one ticket per person, except for children aged 5 or under as they don’t need a ticket.
• You’ll need to choose a 30-minute arrival time for the day you want to visit.
• The timeslot is for your arrival time to the garden only
• Tickets are for your use only and are not available for resale
• We'll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to ensure you receive your confirmation email.
Every Friday we'll release new bookings for visits the following week. You can book up to 18 hours before a timeslot.